342 results found
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1 vote
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option to disable internal sms even sms are enabled on the account
cx would like an option to disable internal sms even sms are enabled on the account
5 votes -
Ability to see the previous SMS for a specific contact prior in a sending a new message on RingCentral desktop app.
to have an option from the app to send a message to an existing contact to see the previous message prior in sending a new message.
1 vote -
give the ability to edit or unsend recently sent text messages
I would love to have the option to edit texts up to 15 seconds after sending them, and also the option to unsend texts that were sent within 15 seconds (like the imessage feature for apple). Thank you!
1 vote -
send an emergency notification to all our employees that would interrupt any call with a message
We had an office emergency in our office yesterday, and we needed everyone to clear the building ASAP. I was able to send a Direct message to all users. Afterward, I was wondering if there was a way to send an emergency notification to all our employees that would interrupt any call with a message.
6 votes -
Pull up Existing SMS Conversation from Sending a new text
Requesting for possible Feature request on pulling up existing conversations by sending a new text message without sending or typing any content.
1 vote -
Text History in Ring Central App
The customer wants to see the text history shown in Ring Central app, not just in Admin Portal.
3 votes -
ASAP HELP/ Ring central new update trouble/ TEXTING
Every time I send a text, it wants me to send a new text right then and there. Even when there is an existing text thread, it wont show me right then and there. I see how this feature can be helpful if there's not an existing thread. But now I have to send a "." txt then jump back into what was just said previously. I don't want potential drivers to think that this is unprofessional. But at this point its becoming a hassle. It would be nice if the system acknowledges that there isn't an existing thread to…
1 vote -
Inbound SMS integration
Please make inbound SMS text messaging included with the plans for purposes like 2 factor authentication codes. Like phone.com, inbound text messaging works automatically without doing anything but they do need to register for outbound text messaging.
2 votes -
Inquiry Regarding Two-Factor Authentication and Sharing with Others
customer would like to know if it's possible to receive two-factor authentication from this number and share it with one person or a group.
1 vote -
Bring back opening full text message window after entering phone #
Having an "opt out" option added in the last update is great. However what isn't great is that I can't see message history (if applicable) after typing the number. I would like an option in settings to bring this functionality back - searching for a number is a workaround I can use in the meantime, but I prefer seeing message history as soon as I type the number like it used to.
1 vote -
to have a Reply feature for a particular chat message
There's no way to "reply" to a particular message once it's "buried" with other messages already, we can only continue chatting but no way if I want to send a response to a particular message, like in any other chat/message platforms
1 vote -
New IA transcribing feature, Can you PLEASE removed the extra pop up box. takes too much space, thanks!
I see how the new AI transcribing feature can be beneficial to other jobs. Can you please make it a setting where we can activate it/ and or have the pop up box removed or leave, I keep finding myself clicking the "Hide notes transcripts" because it takes too much space out of mu screen. Most recruiters on the floor agree with me that its just not beneficial and takes too much space. thanks!
1 vote -
Add option for "Search texts" field results to search and sort only by Contact Name
For example, when I input “Tom” in the “Search texts” field, I get a list of text message conversations that have "tom" in the messages, not a list of text message conversations sorted by Contact Name, with "Tom" in the Contact Name. I think this is because it's found "tom" in "tomorrow" in the body of the text.
I have over 1000 contacts in RingCentral, as I have an ever-growing customer base. So searching by keyword instead of my Contact Name is a big pain for many names.
The best workaround is to search by adding a space after the…
1 vote -
@ing from a list of people
Think of a direct message with several members. In an individual message, if I @ each of the participants, I currently have to scroll through the whole list of participants even if I've already included them in the @. In my view, individuals should drop off of the list of available persons to @ as they are selected from within a message. Would make for more efficient messaging.
1 vote -
Sync Caller ID of Calls and SMS
Capture Feedback: "If I'm calling someone and their name shows up in RC under caller ID, then when I text them back, since the name is already registered, could you set it up so that their name also is identified on the corresponding text screen? It would be nice if that data could be linked and transferred without having to do it manually."
1 vote -
Retrieved the inbound SMS prior completing the TCR campaign
Customer would like to retrieve the inbound sms that they haven't got prior completing the tcr campaign.
1 vote -
1 vote
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Download sms campaigns
The customer would like to be capable of downloading their SMS campaigns.
3 votes -
SMS Registration
If an account uses Ring Central for home phone use and would like to use SMS feature there should be a way to register without asking for EIN and other business info because it's not used for a business.
1 vote
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