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Phone & Messaging: SMS/Text

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EXEMPTIONS FOR MORTGAGE BUSINESSES IN TCR REGISTRATION

Customer would like to have exemptions for the TCR registration for there mortgage business as they are just providing information and sending notifications to the businesses who offers loans. I

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  • Nick commented  ·   ·  Report

    The level of restriction for mortgage companies is unacceptable on RingCentral's part. A mortgage business cannot even conduct normal communications when nothing has anything to do with advertising, or sales. I'm even unable to text colleagues surrounding loan guidelines or collaborating on how to structure a loan. This needs to be modified ASAP by RingCentral.

  • Keith commented  ·   ·  Report

    As a bank that provides these services and follow the guidelines outlined in the restrictions, this needs to be adjusted. The restrictions state high-risk loans and indirect loans or Loan & Mortgage advertisement. While we would not be using SMS for that purpose, we advertise our loans and mortgages on our site. The automated process does not follow the guidelines stated.