It is absolutely imperative that SMS features are allowed for both retail and wholesale mortgage companies. With respect to retail mortgage companies it is imperative to keep the consumer, the realtors, escrow, title and other participants up to date on loan status and closing as everything is so time sensitive and everything is based on a legal contract. With respect to wholesale mortgage companies such as ours, we have no consumer contact as it is solely a business to business concern. We have one client - mortgage companies across the United States. Accordingly, I don't even know why SMS messaging is disallowed for mortgage companies that in turn need to keep their borrowers updated on loan status. The needs immediate amendment by Ring Central.

The level of restriction for mortgage companies is unacceptable on RingCentral's part. A mortgage business cannot even conduct normal communications when nothing has anything to do with advertising, or sales. I'm even unable to text colleagues surrounding loan guidelines or collaborating on how to structure a loan. This needs to be modified ASAP by RingCentral.

As a bank that provides these services and follow the guidelines outlined in the restrictions, this needs to be adjusted. The restrictions state high-risk loans and indirect loans or Loan & Mortgage advertisement. While we would not be using SMS for that purpose, we advertise our loans and mortgages on our site. The automated process does not follow the guidelines stated.