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151 results found

  1. display company name instead of phone number when using sms

    Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.

    18 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. much larger video file limit in SMS

    We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB limit per video in SMS, this is impossible. It would be an absolute awesome addition to our client approach and make us stand out to competition as well.

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Text Icons NEED to be different for different numbers

    When I am texting with someone, often times, the icon that appears around the initials of their name is the EXACT same color of the icon that appears around my initials. This often leads to me missing texts since it looks like I was the last person to respond. There NEEDS to be a way to differentiate the numbers in the chat. Bare minimum, drastically different colored icons per number included in the chat, different shapes would be even better!

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Add ability to allow a user to view another user's text message

    General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegation feature, or any other way that would make this possible. Would like to be able to access them in the RingCentral Desktop App.

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. SMS one direction only

    Please add the option to allow SMS in one direction (Receive and block sending. or Send and block receiving)

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy

    When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders

    9 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. The ability to Mark texts unread when using the desktop application

    One is able to mark texts unread in order to flag them for future reference when using the RingCentral app, however, when using the desktop application, this is not possible. sometimes if there is a response from the patient/client and the application happens to be open to that text thread, it is marked as read when it hasn’t been noticed before the user clicks away onto another section of the desktop application and is therefore missed. Otherwise, when the text actually is read, but needs to be marked as unread so it can be returned to later, there is no…

    4 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  8. I would like to notifications on my samsung smart watch when I got a call, text, or message.

    I like to keep my phone on silent and dont always have it on my person. I end up missing ring phone calls because I dont notice my phone is ringing. It seems like a reasonable request

    9 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  9. SMS outbound caller ID name needs to reflect the company name.

    This needs to be a feature that can be edited.

    10 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Ability to **respond** to short code SMS messages.

    I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!

    129 votes
    Under Review  ·  14 comments  ·  SMS/Text  ·  Admin →
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  11. Central Location/hub for SMS and Voicemail

    Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. Currently and specifically SMS & Voicemails go to one specific extension (say extension 101, but ex 102 should also have access to those SMS and Voicemails) and only that extension has access to it, which clogs the system of communication. ALL extensions should have the ability to hear voicemails and respond to SMS in the central location or hub.…

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Delete a text (for both sender and receiver)

    If a text was sent with an error, retract the text. There can be a time limit, i.e., within 1-3 minutes of sending text.

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Bulk Text Messaging To Alert All Clients At Once

    As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday pickup schedule, route changes, and past due bill.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Ability to remove number from an existing group SMS

    SFDC case number:16973316SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001SYKogQAH/viewCompany: Jmac EnterprisesRC UID: 58288377 (19 lines) PSTCurrent Total MRR: USD 1,111.03Name Janel EngerAccount Name Jmac EnterprisesEmail jenger@shipldi.com

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Add SMS Texting to BYOC Licensne

    We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our customers. It allow them to give one number to customers for all communications.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Make the SMS resend icon actually work

    When an SMS message fails to send there is a small red redo/resend arrow next to it. It however does nothing but in the "desktop phone" app this resend button works to resend the message.

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Include SMS on export data fields

    Include SMS on export data

    69 votes
    Under Review  ·  16 comments  ·  SMS/Text  ·  Admin →
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  18. Call delegate should be able to access SMS messages in RC desktop

    In the current state Call Delegates are not able to access/respond to SMS messages. The solution from technical support was that the user should share their RC login with their delegate. This is an obviously unacceptable solution and also not possible in our case where SSO is implemented. It is incoherent to encourage sign-on security and immediately undercut that so that a delegate can support another user account.

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Add ability to auto reduce JPG size to conform to 1.5MB file size limit.

    RingCentral Phone can automatically reduce file size of a picture and send SMS/MMS.RingCentral Desktop app does not have this funtion. Please add this feature, it is very convenient. We are forced to switch to RingCentral Desktop application due to RC Phone Window App unreliability.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Make SMS Text on Desktop app act like SMS on Mobile app

    I think it would be helpful to have the SMS on the desktop app act like the mobile app where the texts from yourself are on the right side and texts from the other person on the left. also having different colors to differentiate your texts or the other person's texts. This makes it easier to read and find messages from yourself or the other person.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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