150 results found
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Managing file sharing in the RingCentral app desktop and web For SMS and Faxes
As of now, attachments for SMS and faxes can only be sourced from local drive/computer, which is unsecured. Unlike Direct Message/Teams, where it can be set to Google drice, computer, One drive, etc..
2 votes -
block spam / special numbers from sending me an MMS or SMS
the only way for us to block unwanted/ spam sms or mms is blocking the full 10 digit phone number. Hoping we will have a feature to block or filter special numbers, spamlikely numbers, or number less than 10 digits.
24 votes -
Ability to change or remove automatic SMS response
My team works in the digital healthcare field and we do a lot of telephonic outreach to engage patients in our program. When we send SMS messages and a patient replies "Stop" they receive an automatic response stating that future texts from this number will be blocked unless they reply "Unstop." We would like to be able to change or remove this response.
2 votes -
Remove hyperlink from text
Current behavior: If you type or enter an IP address or domain name, it is automatically displayed as a clickable hyperlink. Desire behavior: The ability to right click on the string identified by RC app as a hyperlink and remove the hyperlink so that it's displayed as just a raw stringThis will improve cases where the RC app misidentifies text as a hyperlink and also allows users to share links/IPs while removing the risk of an accidental click, should the link or IP be malicious or intended to be not clickable
1 vote -
Batch export/forwarding of SMS/MMS to email
To archive and upload to client matters or provide as support for billing/invoicing. And that identifies the phone numbers/contacts in the threads. And with the option for different export/forward formats (i.e., pdf/excel).
1 vote -
Increase SMS storage above the current 5000 message limit.
My SMS messages are automatically being deleted after a couple of months, which apparently is how long it takes me to accumulate 5,000 total SMS messages. I have an additional Ringcentral number that gets little use but would not be recognized by my customers. Ringcentral does not allow me to combine the capacity of both lines to use on one extension.
32 votes -
Specific Ringcentral saved contacts "Texts" gets forwarded to team/group under Ringcentral "messages"
I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is requesting the same data every time and after hours team could work efficiently too on that data where they could easily comprehend the whole scenario through reading the content.Kindly advise/vote/support.Thank you
1 vote -
Change Text Interface Back to show list without opening a text
Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open one without noticing then not respond on accident
1 vote -
regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS
need an option that regular user ext will be able to select numbers in the auto receptionist to use as their outbound number for sms. as of the moment we are limited to assign the number to the user ext for them to be able to use it. this gives restrictions especially if we need other user ext to use the same number
26 votes -
Prompt Key Press to Receive SMS
Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait time for callers attempting to find a form/ document and time from employees having to walk callers through the process.
2 votes -
Email notifications for received text messages only when text is unread after x minutes
I would like to receive email notifications for new text messages as is currently available. However, I do not want an email for each text message. There should be a setting to send email notifications for new text messages only if the message has not been read after x minutes.
2 votes -
Use RingCentral number to work with Venmo/other company (verification code sent to RC number)
One of our users need to use their number for verification with Venmo. When they enter their number Venmo returns an error message stating that it is not a mobile number.There are several FR's submitted https://ideas.ringcentral.com/ideas/ENTCOM-I-53 and based on the update, it was implemented but it seems to be not working still.Please check as customer needs this ASAP.
2 votes -
text in company
See with having only the operator having the company text then if they are gone we have to use our line and then the customer gets our number and stops calling the main number
6 votes -
Restore deleted text messages
Need to have access for deleted text messages
62 votes -
Enable SMS Service for Australia Numbers
SMS service for user to send sms to customer via desktop and phone app
36 votes -
SMS Messaging Short Code and Extension Numbers
Is there a way we can implement a way to successfully unsubscribe from SMS messages from those who use shortcodes that match user's extensions? Example: 80468 is a short code for a company's marketing campaign, but if this matches a users extension when the user texts "Stop" it goes to the extension and not the short code number. Without changing their extension is there a way this could be corrected?
9 votes -
Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.
Certain contacts I do not want texting from due to the sensitivity of the topic. Also as an professional, I do not want to be held responsible for failure to respond to texts especially off hours. I want to be able to either limit who can text or limit the time/hours to receive them. To be able to toggle and enable and disable texting as well as schedule when texting is allowed or not allowed.
1 vote -
To not receive messages on the days I'm not at the office
The same way I can set a work schedule for the phone not to ring I would like to set one for the messages too
1 vote -
Text to Multiple People Using Zapier
Now that you've added MMS capability to Zapier, also add the ability to text to more than one person. I often have the need to text two people at once; for instance an individual and their manager.
1 vote -
[ Messaging] : Schedule send on Jupiter and Mobile
[ Messaging/Glip] Schedule Send from Desktop and Mobile Apps: Schedule Send [Settings]:Allow ability to send messages during: Specific date/time [ channels, direct messages ] Receiver'sbusiness hours [ direct messages ] When the receiver becomes available the same day [ direct messages ] When the receiver becomes available, post PTO [ direct messages ] Schedule Send [Use Cases]: [ Time zone and interruptions sensitivity] Sender of message does not have to worry about interrupting co-workers during their non-business hours [ evenings and weekends ]Busy times PTO[ Leadership and other Communication ] Sender of message can : Craft the message ahead of…
1 vote
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