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230 results found

  1. Increase file size limit when texting pictures

    Increase file size limit when texting pictures / files

    9 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Ability/Feature in RingCentral SMS for sending mass communication text messages

    RingCentral SMS - Ability/Feature to send mass communication text message either via @mention or bulk recipient

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Automatic MMS Optimization and Expanded Format Support for Desktop App

    equest Summary
    The customer has requested several enhancements to improve the multimedia messaging experience on the RingCentral Desktop App. The request is based on observations of inconsistencies between the mobile and desktop platforms, and aims to streamline the sending of multimedia content while ensuring better compatibility and usability.

    Requested Enhancements
    Dynamic File Handling:
    Enhance the Desktop App to automatically adjust or optimize multimedia file sizes for successful delivery, similar to behaviors observed in the mobile application.

    Improved Error Messaging:
    Update error messages related to multimedia limitations to be more informative and reflective of actual delivery constraints, providing clearer guidance to…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Attach Word file in SMS

    Allow Word files to be attached in SMS.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. RingCX: Option to turn off sound notification in RingCX Digital

    Requesting for an option to mute the sound notification in RingCX Digital for both webversion and app

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Personal Contacts Group Not showing in ring central app

    This should be available so i can send text to a group i created on the web under contacts-personal-groups.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll do

    when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll down through a hundred text messages to find the ones that with the star(s)."

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. restrict a user from entering anymore once maximum amount of character is reached for SMS

    restrict a user from entering anymore once maximum amount of character is reached for SMS

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Increase Number on a Campaign

    Non-profit organizations are still not allowed to increase the number on a specific campaign to more than 49 in number pools.

    11 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Common Idea to Increase Group Text Member Limit for bulk messages and images.

    Dear RingCentral Support Team,

    I hope this message finds you well.

    We are currently using RingCentral for our communication needs and have encountered a limitation that we hope you can help us resolve. We have been trying to create a group text by entering phone numbers (without extension numbers) to send bulk messages and images. However, we have noticed that there is a limit of only 11 members per group text, and we are unable to add a 12th phone number.

    Given that there are many applications that allow the creation of groups with up to 250 members, We Ring…

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. sms text

    Have a seperate sections for sms texts to be saved into a seperate folder area (not add to favorite texts) so that we can have it saved for future leads when we have texts that we want saved without going through 50 to 5000 sms texts going down the line we have with all the sms texts.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Disable the "Via RingCentral" Label

    The customer would like to remove the 'via RingCentral' label when sending text messages to their customers using the RingCentral app to an iPhone users via regular text messaging

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. show the caller id for inbound SMS

    caller id should show when we receive inbound SMS

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Expand SMS Availability to All Brands with US/Canada Numbers

    Currently, the SMS feature within RingCentral is exclusively available for RingCentral US and Canada brands. This limitation prevents RingCentral UK brands (and potentially other regional brands) that utilize US or Canadian phone numbers from accessing and utilizing SMS capabilities.

    This restriction creates inconsistencies and inefficiencies for organizations that operate across multiple RingCentral brands but rely on US or Canadian phone numbers for specific teams or purposes. For example, a RingCentral UK entity with a US-based support team using US numbers cannot leverage the integrated SMS functionality for customer communication, internal alerts, or other use cases.

    We request the expansion of…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Automatic Name Entry

    I'd like to see a feature where you can create an SMS template and within the template a recipient's first name would be pulled in. This would allow using the feature to send the same message to multiple recipients simultaneously but to incorporate a personal salutation.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Text message notifications in RingCentral phone app follow user schedule

    In the RingCental Phone app, have the SMS/Text notifications respect the users Schedule.

    This would have the app not make any notifications for a text message outside of the users scheduled hours. This would behave just as it does for the phone aspect. If a users schedule is set to 9-5, the phone would not ring from 5:01 to 8:59 the next day. Text message notifications should behave the same. When a user is then in their normal schedule, they would see the new text notification just like they see a missed call notification.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Automatically switch to the new conversation after forwarding text

    "When we forward a text to a new number the screen should change to the new message but it stays on the old text message itself... we have to manually click on the new mesg to continue texting there."

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Set a limit of the number of SMS a user can send

    We need a feature where we can set a number of SMS that a user can send. To limit their outbound SMS.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. call/sms participators for management roles

    Instead of limited Shared Lines function, RC at least should have call/sms participators for management roles. There should be collab folder for calls, sms and faxes for all team members to reach out and be able to take actions on behalf of their managers, if they are assigned correct permission or added to correct user group.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Automatically warn people of possible upcoming weather conditions using SMS

    I am being asked if the RingCentral platform could be a messaging application to warn people of possible upcoming weather conditions. To send an alert via text and or email. Also, if it could include personal numbers and emails. I would need to know the cost of something like this per month and per message if applicable. Could there be a group made to send it as well. Lastly, if it would require a manual add of each device/number/email.

    I understand that there are some roadblocks when it comes to text messages which has SPAM legislation in place, I just…

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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