391 results found
-
use number for verification
Use RingCentral number to work with other company (verification code sent to RC number)
6 votes -
Disable that "Create group text" Checkbox On a Given Role
Right now, in your Text Messaging support, when sending a text to more than one recipient, you have a checkbox: "Create group text". I have a user type for whom I want this box to NEVER be checked. I want them to be able to bulk-text customers, but not be able to loop those customers into a shared group text. Is it possible to disable that checkbox on a given role?
3 votes -
voice dictation for SMS
-enable voice recording not to type text they need to send
-she mentioned in order for them to save time they just wanted to record the message and have it converted to text then send .1 vote -
ability to received SMS notification in T-mobile number
When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.
6 votes -
Receive Google Verification Codes using RingCentral Phone Numbers
This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.
23 votes -
Ability to append messages with OPT OUT verbiage (check box) has been removed.
For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.
7 votes -
can i scheduled an sms on the RC app
Hi Team,
I am creating this as an inquiry for my client Keith of K2 Medical,
Client would like to have a scheduled sms like automatic sending of sms on a particular time using the RC mobile or desktop app.
Regards,
Ram Carillo
APAC Support Team1 vote -
Adding/Removing People from Group Text Messages
Please add the ability to add or remove individual people on a group text once it has already been created without needing to make a new thread.
3 votes -
Expand SMS ID Options in Workflow Builder
Currently, Workflow Builder limits SMS ID to direct lines only. We propose enhancing this feature to allow the use of alternative phone numbers as SMS IDs. This expansion would provide greater flexibility for businesses with multiple phone lines or those wishing to use dedicated numbers for specific workflows.
Key benefits:
Increased versatility in workflow design
Better alignment with diverse business communication needs
Improved customer experience through consistent, recognizable SMS IDsWe believe this enhancement would significantly improve the functionality of Workflow Builder and appreciate your consideration of this request.
6 votes -
Notifications of failed SMS/MMS for the receiving carrier
We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier
7 votes -
Attach Word file in SMS
Allow Word files to be attached in SMS.
7 votes -
Ability to receive SMS messaging notification for AT&T phone numbers
Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.
4 votes -
Ability to disable PIN
Ability to disable the PIN so that customers don’t have to enter the PIN every time they access voicemail.
2 votes -
New patient to receive a text message on where to go to complete a form
We are receiving multiple new-patient calls, and some callers are having difficulty finding our website. I would like them to click "1" to receive a text message with a specific link to complete the form. And contact information so they can save it on their phone.
1 vote -
Submitting in behalf of customer The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a
Submitting in behalf of customer
The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a name or branded ID) instead of showing the phone number. This would improve brand recognition and user experience for their SMS communications.
4 votes -
Option to Use Call queue extension as SMS recipient
Have the option to use the call queue ext as SMS recipient and not just a regular extension.
Customer verbatim:
Hi, all of our call queues SMS recipient is currently configured to go to my extension. How do I change call queue to receive text message to it's direct number? We also want to receive text message notification by email.4 votes -
SMS ID
To have the ability to use the company name as the SMS ID Name not just the company main phone number.
1 vote -
Allow SMS Message Auto-Conversion to MMS or Multi-Segment Handling to Prevent Delivery Failures
Requesting a system enhancement that automatically converts long SMS messages (e.g., job listings with pay rates) into MMS format or optimally splits them across SMS segments, while removing/replacing special characters that trigger UCS-2 encoding. This would prevent message delivery errors caused by exceeding segment limits or unsupported characters, and ensure consistent delivery of structured text content like job postings.
3 votes -
Text message character limit
Since Ring limits the number of characters in a message, create a character counter so the writer knows how many characters they can send before the message fails.
5 votes -
Ability to see additional information for inbound SMS such as their email address etc.
Way to view additional guest information—such as their name or contact details—on the RC app when a message is received. Currently, we’re only able to see the guest’s phone number, but it would be incredibly helpful operationally if we could also pull their reservation number, email address, and name through the API.
4 votes
- Don't see your idea?