482 results found
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Increase the number of named group text
Increase the maximum number of named group texts beyond the current limit of 30. Ideally, allow at least 100 named groups, or make the limit configurable based on organizational needs.
8 votes -
RingEX - Global A2P SMS Routing & APAC Local Number Provisioning
The Problem
An enterprise e-commerce client (~5M global customers) is attempting to send automated, event-triggered Application-to-Person (A2P) SMS messages to Australia (AU) and New Zealand (NZ) at a volume of 10k–20k messages/month.Currently, the platform's upstream carrier architecture restricts outbound SMS to these regions to Peer-to-Peer (P2P) routes only. As a result, automated traffic is blocked by international carrier matrices. Furthermore, internal logs falsely mark these blocked messages as successfully "Delivered," and Campaign Registry (TCR) constraints prevent the client from registering local AU/NZ numbers to bypass these filters.
Proposed Solution & Key Capabilities
Global A2P Routing Integration: Partner with tier-1…1 vote -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
11 votes -
Allow main number as SMS sender ID for Canadian numbers
Aside from allowing the main number status to SMS Send and Receive, allow use of the same as SMS Sender ID for Canadian numbers
1 vote -
Renaming an existing Group SMS
The ability to rename an existing group SMS. They cannot rename an existing Group SMS since they have exceeded the Group SMS limit of 30.
3 votes -
Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
8 votes -
move direct message to shared inbox
Move messages from direct tab to shared inbox
2 votes -
manually send a SMS message to call waiting on the other line
If another call came in during an active call, I want to have a button that allows me to send an SMS message on the call waiting on the other line rather than holding the first line and then speaking to the second caller.
1 vote -
Enable WhatsApp messaging channel
Should have an option to connect WhatsApp Business for RIngEX users instead of having to purchase RingCX license to be able to use WhatsApp Business feature.
4 votes -
Separate inbound sms from Outbound sms
Wants to filter/separate the inbound sms from outbound sms. On the RingCentral app, under the Text tab, there is a search option for messages; however, there is currently no feature to filter results by inbound or outbound messages only.
2 votes -
increase on the ablity of of text to send bigger files
increase the size of data we are abel to send from 1.5 MB to 5.0MB
1 vote -
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
1 vote -
Allow multiple SMS recipients for E911 notification.
Currently, E911 SMS notifications are only going through when there is a single recipient registered in the admin portal. However, when multiple recipients are added, the SMS notifications fail to send.
Having multiple recipients for E911 SMS notifications is important because it ensures that critical emergency alerts are immediately received by more than one responsible party. This redundancy helps guarantee that someone is always notified, even if one recipient is unavailable, offline, or unable to respond. In emergency situations, timely awareness is crucial, and relying on a single contact increases the risk of delayed response.
5 votes -
Underlying carrier support receiving short code
option to receive short codes
4 votes -
Workflows - Ability to send automatic SMS after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote -
Remove or Hide the "Add Opt-Out Message" box at the bottom of text messages in the RingCentral app.
Have a way to remove or disable the "Add Opt-out message" check box from the bottom of a text exchange. It does not need to apply to all text exchanges and we don't want to inadvertently check it.
6 votes -
I would like to set up something almost like rules—I don't know whether it's through webhooks and Microsoft Teams channels—but I would like
I would like to set up rules so that when I receive certain text messages, they automatically get forwarded to Microsoft Teams because there are codes that get sent in. I want my team, to be able to access these codes that are basically sent to my RingCentral number. The codes are already being sent to my RingCentral number, which is great. It's just that my team doesn't have access to them.
1 vote -
set SMS texts to delete after a certain amount of time?
Is it possible to set all SMS texts to delete after a certain amount of time?
2 votes -
Ability to receive SMS messaging notification for AT&T phone numbers
Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.
12 votes -
Ability to disable PIN
Ability to disable the PIN so that customers don’t have to enter the PIN every time they access voicemail.
6 votes
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