366 results found
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Keep file name of attachment on SMS instead of renaming the upload
Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.
2 votes -
Ability to edit the opt-out message in the approved campaign
Hello, currently the opt-out message that I am given the option of adding to my texts says "Reply STOP to opt out of these texts." I would like to add to the message the Spanish translation of that text. Please let this be an option in the TCR. Thank you!
2 votes -
Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
2 votes -
Make the SMS ID show the same name as the CALLER ID
Right now the SMS / TEXT id shows only the phone number. So people opt-in for SMS / TEXT messages and then they see a number that they don't remember. If you ask for my CALLER ID to show what I type, then it should apply to the SMS / TEXT as well if I desire it. This feature works on your personal phone when SMS / TEXTing.... also works on WhatsApp and other texting apps, why not here?
2 votes -
remove spam feature
Remove the spam feature as I am in a business that I have to let customers know balances especially when they are texting me and asking and if I reply to the question they ask, I am blocked.
1 vote -
EXEMPTIONS FOR MORTGAGE BUSINESSES IN TCR REGISTRATION
Customer would like to have exemptions for the TCR registration for there mortgage business as they are just providing information and sending notifications to the businesses who offers loans. I
5 votes -
Text message templates
Hi, it would be great to have the ability to sort / Re - order the Text message templates.
1 vote -
Allow SMS Message Auto-Conversion to MMS or Multi-Segment Handling to Prevent Delivery Failures
Requesting a system enhancement that automatically converts long SMS messages (e.g., job listings with pay rates) into MMS format or optimally splits them across SMS segments, while removing/replacing special characters that trigger UCS-2 encoding. This would prevent message delivery errors caused by exceeding segment limits or unsupported characters, and ensure consistent delivery of structured text content like job postings.
2 votes -
Group SMS for International Numbers
It would be very helpful to have a feature that allows users to send group SMS messages to international numbers. Currently, international texting works only for individual messages, and users receive an error when attempting to send group texts that include international contacts.
1 vote -
Ability to host SMS of a number that was ported out from RingCentral to different carrier.
Ability to host SMS of a number that was ported out from RingCentral to different carrier. Just like when we are opting out SMS feature to other carrier of number from us.
1 vote -
RingCentral Automator- AI-generated replies to missed calls
Sending AI-generated responses to missed calls similar to a third-party service called conju.ai.
RingCentral Automator will only send the predefined response to the workflow you create.
2 votes -
received sms from yealink
Received a SMS using Yealink T57w
2 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
7 votes -
Option to delete messages or multiple messages
It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.
8 votes -
Support for SMS Delivery to Satellite-Based Services
Currently, satellite-based services are unable to receive SMS messages sent from RingCentral. This limitation impacts users in remote areas who rely on satellite connectivity for communication. Enabling SMS delivery to satellite-based carriers would ensure message accessibility for these users, improving communication reliability in locations without traditional cellular coverage.
2 votes -
auto replied messages AI
Availability to use AI receptionist to auto reply when the client is sending messages
2 votes -
SMS Recipient for Delegation Line
We have a customer that would like to have a feature to where they can set an SMS Recipient for Delegation Line.
2 votes -
SMS bulk deletion for all conversation in one command
As per ringcentral , we cannot increase the limit for bulk deletion in RingCentral SMS beyond 50 messages at a time via a single command. I request to have it sweeped all at the same time.
1 vote -
Add a number to an existing group SMS
Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.
9 votes -
More Templates
I would like to have more than 25 templates, 50 would be ideal
1 vote
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