436 results found
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verizon
Ability to add the word VERIZON in SMS added to a verified campaign
1 vote -
SMS Forwarding to an email
Ability to forward an Incoming SMS from one phone number to an email.
9 votes -
text to speech
For messages and texting when you highlight the message you want read it just says the person's name! Really annoying. Need text-to-speech option and then speech-to-text that's easier. This also needs to be compatible with Echo, CarPlay, etc. Need more features for the busy professional on the go please!
2 votes -
Adding another number to be a company-wide number for SMS, not the main company number.
The customer wants to set his newly ported number to be one of the company numbers, but it will be used as the company-wide number for SMS.
2 votes -
RingCentral Mobile App SMS Icon Should Be Added Back
BeeTexting is for the company phone numbers text messages. RingCentral App SMS icon should be used for the direct phone numbers SMS. Just like what the customer has in the RingCentral desktop/web app.
5 votes -
RingCentral does not support embedding a playable video directly within a standard SMS. People want click on links. Pls add it as an option.
When I send a link with a video in it to someone who registers on our real estate website they will not open it. They are worried it is a virus (spam). When I text the consumer they think its AI. With the technology that RingCentral has today why cant they have the option to send video text with a embedded video showing there is a real human like you can through your personal cell phone ie Verizon Wireless? Sprint? T-Mobile?
1 vote -
Make the SMS ID show the same name as the CALLER ID
Right now the SMS / TEXT id shows only the phone number. So people opt-in for SMS / TEXT messages and then they see a number that they don't remember. If you ask for my CALLER ID to show what I type, then it should apply to the SMS / TEXT as well if I desire it. This feature works on your personal phone when SMS / TEXTing.... also works on WhatsApp and other texting apps, why not here?
4 votes -
Allow "Firearms" related businesses with TCR
Customer is requesting to reconsider "Firearms" or any businesses that might be considered disallowed content for TCR registration
4 votes -
Enabling SMS feature automatically
Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.
6 votes -
AI Receptionist SMS Booking Link for RingCentral Calls
Add a feature where the AI receptionist automatically sends an SMS with a booking link to callers who dial the main RingCentral number, allowing them to easily book an appointment without waiting on the line.
How it would work:
A caller dials the main RingCentral number
The AI receptionist identifies the call intent (e.g., scheduling an appointment)
The AI offers to send a booking link via SMS
The caller receives a text message with a secure, mobile-friendly booking link
The caller completes the appointment booking at their convenience
Key Benefits:
Improved Caller Experience: Callers can book appointments quickly without long…
2 votes -
Access SMS for Site Numbers
There should be an option to access SMS sent to site numbers.
1 vote -
Push Call Recording Link and Transcript as Variables in Workflows
I need the ability to create Workflows where the RingCentral call recording link and the call transcript can be sent as variables to our application. This would enable smoother integration with our systems and allow us to automate processes using call data more efficiently.
Currently, this functionality is not available, and having it implemented would greatly enhance the flexibility and utility of RingCentral Workflows for developers and users.
2 votes -
Disable that "Create group text" Checkbox On a Given Role
Right now, in your Text Messaging support, when sending a text to more than one recipient, you have a checkbox: "Create group text". I have a user type for whom I want this box to NEVER be checked. I want them to be able to bulk-text customers, but not be able to loop those customers into a shared group text. Is it possible to disable that checkbox on a given role?
4 votes -
URGENT! Please, to be able to print text message history (including color pictures) using pdf format NOT ON TXT FORMAT AS IT IS AVAILABLE.
Printable message histories with color images are valuable for businesses for practical, legal, operational, and customer-facing reasons.
1 vote -
Allow more File types and file size limit for SMS
Should have more options of what file types to send and have more limit for the file size.
1 vote -
SMS for RingCentral UK and EU Brands
Current Functionality:
SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.Requested Functionality:
We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
2.…6 votes -
Filter receive SMS/ MMS to automatically block unwanted messages.
Filter receive SMS/ MMS to automatically block unwanted messages.
Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.
8 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes -
Currently, T-Mobile and some carriers block bulk SMS when sent in high volumes, causing messages not to reach recipients.
When sending bulk SMS through RingCentral, messages to T-Mobile numbers often fail if too many are sent at once due to their rate-limiting feature. I suggest adding a scheduling feature that automatically sends messages in smaller batches. This would reduce failed messages, ensure important messages reach recipients, and improve the overall reliability of bulk SMS campaigns.
2 votes -
Outbound SMS Notification
wanted is to set up a notification for outbound SMS turned on and also wanted notified all the emails that is attached to the extension who reply back to the email
2 votes
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