Enable WhatsApp messaging channel
Should have an option to connect WhatsApp Business for RIngEX users instead of having to purchase RingCX license to be able to use WhatsApp Business feature.
Ilia
shared this idea
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Davis
commented
As a Chief Customer Success Officer managing all B2B client accounts and interactions, I rely on group texts to coordinate with multiple contacts at each client site for fast, efficient multi-team visibility and feedback. Whatsapp has more capabilities than RingCentral current texting including Sharing A Named Text Group across users as well as add/remove Text group members without restarting chat and losing history.
Right now every group thread just shows a list of phone numbers or first names, so I have no way to quickly identify which client/account a conversation belongs to when I have many active threads open. Being able to name group texts (e.g., "Smile Fusion – Dr. Patel's Office") would save significant time navigating conversations and reduce the risk of sending a message to the wrong group. Please prioritize this — it's clearly been requested by many users across different industries for years.