124 results found
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BT Feature Request: Allow BTCW direct number to receive 2FA
Details : Currently, 2FA can only be received by email or the authenticator app but it will be convenient if it would be
Expected Behavior: to have the option to use the direct number for 2FA code retrieval
Brand : BT Business
Similar feature request was created for RC
1 vote -
check where a fax is sent from
The customer need to generate a report for their company that includes all numbers that they faxed documents from. When they checked the call log and filter by outgoing faxes, the "From" column is empty, and they would like to get this information.
1 vote -
Ability to prevent calling blocked numbers
Ability to prevent calling blocked numbers.
Option to block outbound for blocked numbers.If I block the number on super admin itself we are able to make calls to same number
we are using other cloud dialer while we blocked the number we cannot make dial
but I don't know why Ringcentral don't have options12 votes -
Ability to create incident ticket in behalf of the customer
It would be best to create a unified platform where in the support representatives can create an incident ticket in behalf of the customer. It would be best to have a collaboration with different carriers in behalf of the customer to improve customer experience.
3 votes -
Restricting Users from using the ring central app outside the office
Restricting RingCentral Users from using the app outside the office is an administrative security measure used to ensure that business communications—calls, messages, and faxes—stay within the physical office environment.
1 vote -
Emergency Setup for Outages
Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.
18 votes -
Provide Admin/User Access to a Comprehensive List of Callable Countries and Whitelisted Numbers
We are requesting a feature that allows admins (and optionally end-users) to view a real-time, exportable list of all countries and specific phone numbers that can be dialed from our RingCentral account. This list must include standard allowed international destinations as well as specific numbers added via the Whitelist-Customer-Agreement.
2 votes -
Mandatory Queue Selection & Disable Preselected Queues for Agents
Customer requires agents to select which inbound voice queue they are assigned to at the start of each session. The current RingCX behavior automatically preselects queues based on the agent’s previous session and admin configuration. There is no native option to:
Force agents to choose a queue before handling calls
Disable preselected/default queues
Requested Feature / Enhancement:
Add a configuration option to require agents to manually select a queue at session start
Option to disable default/preselected queue selection
Enforce queue selection at the session level to ensure correct queue assignments
1 vote -
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
1 vote -
Turkish Language in RC App Settings
Please add Turkish language to app settings and captions CC for calls. Thank you!
2 votes -
Additional Verification for Forgot Password Requests
Description:
Currently, anyone who knows a company’s main RingCentral number can trigger a “Forgot Password” request via service.ringcentral.com. This sends a password reset email to the account’s default admin or system mailbox. If repeated or intentional, this can become a nuisance and may overwhelm the admin’s inbox.Proposed Enhancement:
Implement an additional verification step before sending a password reset email to the admin.
For example, require a security code or PIN that is known only to verified account members.
The code could be set by the admin and shared only internally.
Only after successful verification would the system send the…1 vote -
RingCentral AI Integration with Zoho CRM
RingCentral recently introduced AI-driven transcription and summarization capabilities, providing sales agents with concise call summaries, transcriptions, and actionable items derived from recorded calls. To enhance productivity and data accuracy, we request a direct integration allowing these AI-generated summaries and action points from RingCentral to seamlessly sync with Zoho CRM.
Requested Features:
Automatic transfer of AI-generated call summaries and transcriptions from RingCentral to Zoho CRM.
Associating call summaries, transcriptions, and action items directly with the respective lead or contact records in Zoho CRM.
Real-time or scheduled sync options to ensure timely availability of call data within Zoho CRM.
8 votes -
RingCentral Video Meeting Simplified View on Inviting Participants via Phone
RingCentral Video Meeting has no option to Invite by phone in the simplified view. This is a feature gap from the normal RingCentral Video Meeting on ways to invite participants while the meeting is already ongoing.
2 votes -
I WOULD LIKE TO HAVE A DIFFERNT RING TONE TO DISCERN WHICH NUMBER A CUSTOMER HAS DIALED IN ON
I would like to be able to discern which number a customer has dialed in on. If a customer dials my number I would like a different ring tone than when the customer dials in on the general number.
1 vote -
Disable custom schedules for users
Ability to disable the custom schedules for Users.
Disable users from setting up their own custom schedules because this is causing them to be taken out of the phone system when they are not suppose to be out of it.
3 votes -
Main Number as the texting ID for multiple users
for multiple extensions to use main number as their text id
16 votes -
Allow fingerprint sign-in for the Ring Central mobile app
I want the option to sign into the Ring Central mobile app using the fingerprint sensor on my smartphone.
2 votes -
Ability to disable or hide the workflow builder feature in RingCentral app
We would like the ability to disable or hide the Workflow Builder feature within the RingCentral app. Administrators should be able to apply this restriction to the entire organization or specific user groups.
1 vote -
Closed captions in video attachments / video player
As someone who is hard of hearing, I need to be able to view closed captions when a video attachment is shared in a message.
3 votes -
Endless Notifications
My team uses direct messages regularly. As a fully remote team, it's a staple for our communication repertoire. Also, this idea probably sounds counterintuitive to the trend of reducing "noise", however, as an autistic person, I tend to get very focused, sometimes hyper-focused, on whatever I'm doing and entirely miss messages to me. This frustrates teammates as well as myself because as a fully remote team, it is expected that you respond to a direct message pretty quickly. RingCentral does not have any accessibility options to handle this, and the ones for Windows are insufficient. I know I could flash…
1 vote
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