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82 results found

  1. At the moment, when we tested it, it isn't working at all on Chrome. When we tried using Safari for IOS, we found out that it isnt consistent, sometimes it would let us use Safari and sometimes it would require us to download the app.

    1 vote
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  2. Allow agents to reply to customer messages directly from the 'All Messages' tab in the RingCX Agent interface, instead of navigating to the 'My Messages' tab.

    1 vote
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  3. An option where they would be able to set up a role that would only allow to update the Greetings for the Call Queues, or other group extension if needed. A customized role which would not allow other features to avoid unncessary changes on the account.

    1 vote
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  4. Can ringcentral automatically email your bills to me so I don't have to download pdf in billing section?

    As of now, RingCentral does not offer an automatic email feature for sending billing invoices directly to your inbox. All billing communications are sent exclusively to the email address listed on your account's Billing Overview page. To ensure you receive all crucial billing information, updates, and notifications in a timely manner, please review and update your billing contact information accordingly. Alternatively, you can manually download your invoices from the Billing section of your RingCentral account and forward them to your desired email…

    1 vote
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  5. Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.

    1 vote
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  6. the new way to text is not efficient. When in business, you have to follow a thread. The new pop up "blind text" is annoying and time consuming as you have to use the search bar. You simply can no longer put in the number and pull up your thread. What used to be an efficient one step process is now 2 -3. We could pull up text, hit dial to leave a message, and follow up text. Now we have to dial, go back and insert number for text, and then text blind. When working with candidates it may…

    2 votes
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  7. I’d like to request enhancements to the user experience related to held calls within the RingCentral system.

    Currently, the hold alert (or Hold Recall) timing is set to a default of one minute, with no option to adjust it. I would strongly recommend implementing the ability for users (or administrators) to modify this interval in 30-second increments. This would allow users to better manage reminders based on their workflow and minimize the risk of overlooking calls placed on hold.

    Additionally, it would be extremely beneficial to allow users to customize the alert tone for held calls—making it distinct from the…

    1 vote
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  8. Access Company Directory on Yealink phones without LDAP configuration

    2 votes
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  9. Assign a specific IP address to a user

    1 vote
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  10. The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.

    2 votes
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  11. We need the ability to allow multiple devices per login. Our Intake department depends on that feature to access Fax referrals that are critical for our business. We have been able to access the faxes for years until a recent update.

    2 votes
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  12. It would be great if I could log in on my other extension on my RingCentral App but by just clicking change extension on my profile and having the options there without needing to log out on the app and logging in with a different extension's credential

    1 vote
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  13. For All Users and new added user extension, Ability to turn the user access for user call ahndling

    2 votes
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  14. Ability to change the time limit before the access code sent to the email expires

    2 votes
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  15. The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.

    2 votes
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  16. I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.

    At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."

    To improve…

    1 vote
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  17. Ability to use one email to activate multiple user/extension

    Is there a way I can use the same email for 2 users

    2 votes
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  18. Summary:
    Currently, RingCentral requires assigning a phone number to an extension in order to assign a license. This feature request proposes the ability to assign a license to an extension independent of a phone number.
    Benefits:
    Improved Flexibility: This feature would allow for more flexible license management. Organizations could assign licenses to extensions for users who require features beyond those offered in the base package, even if they don't require a dedicated phone number. For example, a user who needs access to video conferencing capabilities could be assigned a license without needing a separate phone line.
    Cost Optimization: Organizations could…

    9 votes
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  19. Admins want to block their users from creating a free account using their company email address.

    4 votes
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  20. A feature in which Ring Central number can receive calls with security codes implemented by other carriers

    3 votes
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