Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup
I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.
At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."
To improve the user experience and streamline the management of calls, I would like to suggest adding a feature where the company name associated with the incoming call is displayed on the caller ID screen. This would allow users like myself to easily identify which company's line is being contacted without needing to switch accounts or rely on additional cues.
Would it be possible to implement a feature that shows the company name or some variation of it on the caller ID for incoming calls? This would be extremely helpful in environments where multiple accounts are managed within a single app.
Thank you for considering this request. I look forward to any updates you can provide on this feature.
Coco
shared this idea
-
Dhexter
commented
"For users who handle incoming calls for multiple businesses using separate accounts, it is currently difficult to tell which business a caller is trying to reach. When a call comes in, the app does not indicate which specific account is receiving the call. Adding a feature that displays the receiving company's name or account identifier directly on the incoming call screen would greatly improve call handling and customer service for multi-account users."
-
Elmer
commented
A user managing multiple RingCentral accounts needs a way to easily identify which specific company a client is calling. Currently, when logged into and switching between different accounts, there is no indicator on incoming calls to show which of the accounts is ringing
-
Mickey
commented
The customer has three different accounts logged into RingCentral and switches between them. Their main concern is that when a client calls, they cannot easily identify which company the client is calling.