2184 results found
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Able to use substitute caller ID on a template
Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.
7 votes -
Ability to select phone numbers assign to an IVR as a called number for custom rules
The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list
3 votes -
automated SMS log report
We need the ability to create an automated SMS log report to be sent out every 30 days.
5 votes -
Enabling Logging for enabling or disabling External Guest Communication
Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.
7 votes -
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
14 votes -
clone
Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.
5 votes -
Update Notifications to SMS functionality
They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms
13 votes -
Ring Group cannot have more than 2 active phones to ring simultaneously
Customer would like to have an option to ring more than 2 active phones to ring simultaneously in a Ring group. Its a limitation of the ring group that it cannot have more than 2 active phones to ring simultaneously.
7 votes -
Allowing phone numbers to have option to change geographical location for outbound call
Allowing phone numbers to have option to change geographical location for outbound call
16 votes -
Option to re-route the call from announcement only extension to IVR Menu
Would like to get or have the option to forward the call from an announcement-only extension to the IVR menu or other extensions?
9 votes -
Please add the ability to have multiple group managers for a usergroup.
Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this will help in many companies.
30 votes -
Ability to block foreign country codes or all incoming international calls
Some of our offices receive a large number of spam / scam calls from a wide variety international numbers.We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US).Currently in RingCentral under Blocked Calls, if you enter "+231" in an attempt to block Liberia, save and refresh the page, RingCentral will interpret this as just "231" which is an area code in Michigan.
13 votes -
Timeout feature in IVR Menu
We need the ability to route calls before the prompts plays three times in the IVR Menu.
17 votes -
To be able to Sign-out all agents in BULK
For the feature "Sign-out from All Sessions" on the UC side to have an option to sign out users in bulk.
5 votes -
Export Mac address list
We are adding a NAC or AAA, that requires all the MAC addresses of all devices that will be allowed to connect to the network to be registered. It would be helpful to have a feature in RingCentral Admin that would allow me to export all the MAC addresses of all physical phones in our R/C account. MAC addresses and IP addresses would be a bonus.
10 votes -
Option to download reports for all users call forwarding settings
Option to download reports for all users call forwarding settings as it is tedious to check every user
8 votes -
Accept calls from selected call queue
A feature for enabling a user extension to disable accepting call queue call from one call queue and still enabled for taking in calls from another call queue
8 votes -
Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
Add Delegated Lines on Presence
Apart from the actual user extensions, the ability to add the delegated line to the Prence keys will help users quickly reach the person using that line also answer calls to the line if there's no person on that desk.
3 votes -
Add tools to the admin portal to easily audit user TCR campaign registration
Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?
15 votes
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