Option to disable outbound calls
Customer to have the capability to disable an outbound call in service portal
17
votes
Lorrein Anne
shared this idea
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James
commented
This seems like an obvious feature that should be enabled. Some businesses do not want employees to be able to make outbound calls, except 911 of course. Hopefully RC Dev team has something in the works for this, its been almost 2 years since this post.
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Gladys Anmel Ajero
commented
we would like to restrict our employees' ability to make outgoing calls. Our goal is to allow them to receive calls and respond, but prevent them from dialing external numbers.
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Ryan D Staana
commented
Option to toggle on the Admin Portal to restrict extension/s to make outbound calls for a scheduled time. Should still be able to receive incoming calls through the RC desktop/mobile app but would get an error when dialing out.