2183 results found
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Call Log Filter By Time
Is it possible to add the option of filtering calls by time. This will be helpful for our users to narrow down their search through a smaller pool of calls in the logs. Currently they have to go over multiple pages to find the details for a particular call.
5 votes -
Separate Onboarding Track for Small Business - One Owner User
One can appreciate the robust nature of your platform that appears to be scalable. But is it? When was the last time you checked your training/university platform for onboarding the sole-proprietorship use case? Please review your platform for useability by single user businesses, OR - provide a disclaimer that indicates your company has moved on to cater to corporate teams (which is perfectly fine - we just need to know whom you are serving... think transparency xoxoxo). One might consider the system features to be scalable to a single phone and single laptop user use case. And when you are…
1 vote -
Allow user extension to route call to a paging extension
We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.
3 votes -
Wider range of template use
abiltiy to use templates for queues, auto receptionist - general settings, business hours per site, IVR's
9 votes -
Add custom hold music in Auto receptionist.
Most firms have hold music when you call the office mainline.and are put on hold. And not just for direct ext numbers.
4 votes -
Ability to hard-code / specify the name for the welcome email instead of using the Admin User's name in Service Web
At present users are receiving emails from an admin's name they do not recognise and it does not look professional (almost spam). Please allow us to hardcode the name within the email so it looks more familiar. E.g. Hi xxxYour IT Team are inviting you to join RingCentral MVP.
1 vote -
Ability to export list of billing items
The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.
2 votes -
Add Bi-weekly feature to custom forwarding rule
Hello,Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,MonOF course we can setup it manually with dates range, but this will expire one day and it will be great if we can have this feature to change forwarding rules every second week. This feature will help to manage "On-Call" schedule for team of people. As for now we need to manually change forwarding phone and as a humans, we often forgot to change it :|Thanks in advance.
4 votes -
Can you include a feature that allows me to see if calls are made from the mobile app or desktop please?
This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.
2 votes -
Calls to an IVR w/o a prompt not play a "technical issue" message
When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear something like "you've reached an IVR that has not been configured".
1 vote -
For Custom Roles Setup - Separate Messages and Notification in User Settings
Customer is looking for the option to Separate Messages and Notification in User Settings when Creating Custom Role. Customer want their end users have access to the Message > for custom voicemail greeting but disable access to the notification.
5 votes -
Add the software version on the portal
Add software version on portal so you would know when the portal is updated
9 votes -
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com
1 vote -
Ability to login to an Announcement Only ext using email or phone number + password
Ability to login to an Announcement Only ext using email or phone number + password
4 votes -
During "All Page", exclude the originating phone from getting the ring back.
Anyone making an "All Page" knows what a irritating the ring back is when you are making a page.
1 vote -
Change multiple call queue managers in mass, or assign group as call queue manager
We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes.We have a group of managers that need to be the ones to update the call queue membership, thus they need to have call queue manager access to each one. We really need to avoid having to manually add each manager to 200+ different call queues. Especially in the event of personnel changes. We need a way to either:a) assign a user as a call queue manager to multiple call queues at once?orb) Create a group…
7 votes -
Allow custom role creation on admin dashboard
Hello,I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform. Please add this feature as soon as possible.
2 votes -
3 votes
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Separate option for user that can park and user that can accept private park location
By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can accept that parked call.
2 votes -
Reset and Assign should include a clear voicemail option
Reset and Assign should include a clear old voicemail option.
2 votes
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