Calls to an IVR w/o a prompt not play a "technical issue" message
When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear something like "you've reached an IVR that has not been configured".
1
vote
Joshua Blackwell
shared this idea