2184 results found
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RingCentral "Out of the Box-Store" Program
Problem Statement:Many retail companies are wanting the stores to manage their own store. The issue is RC is too much/overwhelming for someone that only logs into it 1-2 times a year at an admin level to make minor changes. Plus, with the high volume of turnover retail has, it is often the first time someone is needing to make the change. Root Cause/Current State: No default "site manager" role. Site managers are not properly trained and will not watch 1-2 hour training videos. DL cost can be pricey for basic use of phone. PS is scoped on a per user…
1 vote -
Voicemail Greeting associated with mailbox
With previous systems when setting up a message only voicemail box the greeting was associated with the mailbox itself. This setup allowed for only recording the greeting once regardless of how many hunt/ring groups were direct to that mailbox. We are a new install and am just now finding out this is not the case on RingCentral so for the past several months callers have been hearing the name of the ring group as opposed to an actual greeting. It would be nice to have the option of using the greeting of the mailbox or the greeting associated with the…
1 vote -
Voicemail recording to email
Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...
1 vote -
Eliminate need to enter time zone on trouble ticket.
Trouble tickets currently require the selection of a time zone on EVERY ticket submitted. I do not move from time zone to time zone so this is very redundant and does not present a value add to the customers. One would imagine the TTS/CRM already has my timezone just like it has my email, phone, etc. It could also just take my timezone from my RCO account. This is time consuming and IMHO an unnecessary effort on the part of customers.
1 vote -
Feature Request - Add 10 apps/devices to extension
For Tier 3 escalation as a FEATURE REQUESTBackground: Limitation on Adding more devicesProblem: Customer is unable to add 10 devices on Ext.101Actual Behavior: Customer has no option to add more devices on Ext.101Expected Behavior: Should be able to have option to have more than 4 devices on one extension
1 vote -
Service Web - Segmented access to multi-site user data
The request is to be able to access user data from the Phone System Tab, Select the site where the user resides and have a menu option to show the users only for this site. For example, the menu bar would indicate the following: General Info, Address, Caller ID Name, Directory Assistance, Users. This would streamline administration for customers with a large number of sites. The current way to access users in a multi-site customer is via the Users Menu Tab.
1 vote -
Single Sign-On Support for Vodafone identity management
Vodafone requests to support SSO through the Vodafone identity management service. Where customers are utilizing SSO with their own credentials, an option to suppress the VF SSO should be available.
1 vote -
Assign Custom Coversheet to Sites
Our company has multiple brands and it would be nice if we as admins could assign a custom coversheet to an entire site, either by template or in site settings. It would be even better if we could customize the Fax Number that appears on those coversheets. It is very cumbersome to end users to have to apply these themselves and there is no good way to apply one when faxing via email. In healthcare a coversheet is basically mandatory, we can't use the product without this feature even if we would like to.
1 vote -
Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule
Currently, in order to accomplish this, a custom rule has to be used.
5 votes -
Send a second Call Queue Voicemail email notification after hours
Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.
1 vote -
Ability to have extension numbers that start with 0
As an example, 012345.
7 votes -
Request for customizable Welcome messages
The current welcome message can be confusing. Some customers would like the ability to customize the message initial users receive.
6 votes -
Configurable minimum length RC authentication password
Robert Half has requested the ability to configure the minimum length of the RC authentication password to 16 characters. Their plan is to leverage SSO, but also allow RC authentication, they believe allowing a minimum of 16 characters will make it more secure.
5 votes -
Bulk Phone Number Template Programming for Configurations
The request is for the ability to bulk assign trunks similar to users in the Enterprise space. High Density Analog requirements that need our eFax capability disabled (Voice Only) takes a significant amount of time to program trunk by trunk. This could be accomplished by an Audio Codes MP1288 or AT&T Pots in a Box (PIAB). The goal is to be able to set a Template for Voice Only and apply that Voice Only Template to Phone Numbers that will require the eFax to be disabled.
2 votes -
Add ability for admins to turn off automatic call recording notification emails
Our main contact is upset he can't restrict the notification emails that reach end users on a couple fronts:A) He believes the liability is on his organization to communicate this to usersB) That aside, he doesn't understand why these notifications need to be sent monthly... why is this needed more than once?He wants the ability to be able to turn these off completely as his business already has paperwork in place with users to address this and these only cause greater confusion.Generational Equity, UID: 2375197015, 11k MRR
5 votes -
German Overvdialing Support
In Germany it was very common in the ISDN world that companies add additional digits to phone numbers provided by the PSTN service provider. This functionality in ISDN is called "Overdialing." As an example of this functionality, the PSTN service would provide a number block of 100 numbers to a company. The company would then add 2 digits to the numbers. For example, a company purchases 100 numbers from DTAG +49 89 12345 - 00 .. 99. The company can add digits, i.e. 2 digits +49 89 12345 - 00 .. 99 - 00..99. This example shows that the potential…
1 vote -
Service web user - multiple access notification
Add a visual notification in service web when a user opens the user detail screen that it is already opened by another user.
1 vote -
Select Default User for Unassigned User Numbers
The request is for the ability to easily switch the default user for unassigned user calls from the first super admin to a voicemail or another location.
1 vote -
increase limit for messages to delete
one of my customers state they used to be able to delete all messages from their inbox when logged in SW. Seems like at some point in the last year, the limit was changed to 50. Need that limit removed. See attached video of issue. you can "restore" more than 50, just when it comes to deletion, it limits it to 50.
1 vote -
Cordless Phone participation in Shared Lines (branched off of Shared Line/RingGroups line item)
AE Commentary: "I wanted to confirm on the anticipated product roadmap to enhance shared lined functionality to support cordless. As mentioned, Lamps Plus is requesting this capability since having cordless phones in their stores is invaluable. They cannot operate using RingGroups with extensions since this prevents them from having a complete call recording when inbound calls are parked temporary and retrieved from any phone.
Their SVP of Operations is going to make a decision whether to continue with RingCentral or not given the constraints of our platform.
"We had discussed adding the feature request to the roadmap for enhancing share…
5 votes
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