385 results found
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Adding new contact then replacing existing contact without any duplicates
Our customer would like to import/add new contacts as a bulk, then the existing contact will remove totally without any duplicates
1 vote -
Platform Indicator where calls are routed and accepted on call logs
Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.
1 vote -
Customize Settings for Message Only Extension Email Notifications
To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:
The ability to choose whether the UC called number or the originating called number is displayed.
An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.
1 vote -
audio greeting
It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.
3 votes -
Call queue call member priority
I have contacted support and inquire about a feature that we can apply to a call queue where we can prioritize a member to receive more calls than other member of the call queue, it would be helpful for our company if there is a feature like this that we can setup
2 votes -
Add Phone Numbers in Filtering options for Call Records - Business Analytics
Currently, the Business Analytics portal for call records only has the option to filter Widgets by Users, Queues, Queues Agents, User Groups, Departments and IVR's. Would like to have the phone number added in the filtering options.
1 vote -
Automated User Provisioning Simplification
Currently the directory integration system only works under very specific circumstances. One roadblock is the license requirement, the other is the mobile number format.
It'd be much easier to manage licensing, etc if we were able to add/remove licenses after the user was sync'd, not at the same time.
If I have a management user that doesn't require an MVP license but wishes to see reports we need to manually create them in RC and then to enable them to use our SSO via AAD we need to add them to the group that sync's, but that won't always work…
0 votes -
Set a designated keypress for repeat menu greeting
have contacted support and was informed that in the IVR menu the only option we have to repeat the menu is set only to the # and * keypress, we would like to designate this to a number keypress which is not available currently in the option
2 votes -
Support case overview for entire group of federated accounts
Is there a way that I can have visibility and the ability to comment on ANY and ALL support cases that our users create in RingCentral support - irrespective of which Stacks company and account they are part of?
1 vote -
Performance Report segregated by site for the last 3 months
Performance Report segregated by site for the last 3 months
2 votes -
message display
REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
Thanks1 vote -
Lock Phone Numbers in Portal from Accidental Deletion
I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?
We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.
2 votes -
Billing Usage Info Should Show Number of Pages for Fax and not Plan Minutes
On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.
1 vote -
Custom webinar Registration page
We are wanted to hot a webinar where we can upload a branding on the webinar join page we were informed that there is no feature yet to customize the Join page or registration page for Ringcentral It would be helpful if there is a way for us to upload our branding on the webinar .
2 votes -
Monitor shared line extension
Option to add the shared line extension to the presence status of the user's extension
2 votes -
live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
2 votes -
Call announcement
A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101
2 votes -
FOR EMEA/UK accounts to have capability of sending SMS notification for voicemail
Current behavior:
- UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
- this feature is only available for NA/CA accountsDesired behavior:
option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail
Steps to reproduce:
1 RingCentral Admin
2 Users > Users with Extensions > Select User
3 Notificatons tab > Messaging Notifications
4 Received Text Messages
5 Advance or Basic
6 option to select SMS carrier and add SMS number for SMS/text notification for…1 vote -
Include RingCentral Messages to Archive
Allow RC messaging to Archived
3 votes -
Service Status notification via Text Messaging
RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.
2 votes
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