270 results found
-
Add and Delete Button on Email Notification
The email notification existing feature lets us add multiple email addresses by typing all the addresses and separating them with commas or semi-colons.
We would like to have the ADD and DELETE buttons instead which is more comprehensible especially since not all will know how they can add more email addresses to the existing setup.
1 vote -
capability of adding a user under extension
Customer is requesting if there is a way for her to add a user on her extension to manage outbound calls without providing her RC App credential.
1 vote -
Add additional filters to call log reports to filter calls by site
It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.
1 vote -
Back up account settings
We want to setup a save point in the settings of our online account that we can revert if in case we need to revert back the settings
1 vote -
BT feature request: Number Inventory option in BT cloud work portal
BT feature request: Number Inventory option in BT cloud work portal
Details : Want to have the option for the Number Inventory via BT admin portal
Current behavior : No option for the Number Inventory unlike RC admin portal
Expected Behavior: To have option for the Number Inventory
Brand : BT Business
1 vote -
Ring all together
It would be helpful if under Users -> Phone -> Incoming Calls -> Ring settings -> Ring all together you could create ring groups for future use. I'm currently doing prep work for some call routing changes and it would be much more efficient if I could create the ring groups ahead of time so on the day of the change I just need to deactivate the current group and activate the new. As it stands now when I add co-workers, add them to a group, click Done and then Save the changes that I made disappear.
1 vote -
Create multiple schedules for different saved searches
Please have an option to generate or create multiple "call log saved searches"
verbatim from the customer:
Is there not a way to create multiple schedules for different saved searches? You can only create a single email schedule for the entire account1 vote -
Program the # or * to connect with extensions or IVR
Program the # or * to connect with extensions or another IVR
1 vote -
Filte out an email address that is being set as co recipient on the messaging notification
We want to filter out an email address that is being set as co recipient on the messaging notification for voicemail, fax, fax transmission and text messaging.
1 vote -
Restrict Porting Due Date
Currently, when submitting a port in request, you can choose any desired due date (ex. I submit a port in request today and I can select a desired due date that is two days away) and it will allow you to submit the request. However, it is recommended by RingCentral's porting guidelines to allow 5-10 business days for the port order to complete. The portal should be updated to NOT allow you to select a desired due date that is outside of the recommended 5-10 business days, in order to properly set expectations on when we should expect a port…
1 vote -
payment receipt
It would be great if the receipt of the payments will be visible in the admin portal and can be downloaded as this is helpful for bookkeeping.
1 vote -
Lock Phone Numbers in Portal from Accidental Deletion
I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?
We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.
1 vote -
SNOM Phone For Assisted Provisioning
We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning1 vote -
Billing Contact Number - Add more information
Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.
1 vote -
Secondary number for MFA authentication
need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?
1 vote -
Turning off the ability to record a customized voicemail
- Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
1 vote -
Option for voicemail messages to be send on email only
We are trying to set the call queue voicemail messages to be sent through email only currently we are able to set an email however we are not able to stop it from sending to the voicemailbox for the extension
1 vote -
Setting the caller ID in Auto-receptionist's custom rule geographically
if someone calls the 1300 from an 02 (nsw) number it goes to the coffs office reception phone, and if someone calls from 07 (QLD) it goes to the qld office. so basically sorting incoming calls geographically especially for mobile numbers.
1 vote -
Customize IVR Keypress to connect to Webhook
The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.
1 vote -
Record calls even if the ACD is off or the customer forgot to enable the on demand call recording
The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.
1 vote
- Don't see your idea?