676 results found
-
Email notification for changes on the account
The ability to disable email notifications for changes made to the account.
3 votes -
Activation of Office 365 global contact list for all users
As an administrator, I want to activate the global contact list with all users without each user having to enable this individually.
1 vote -
Mac address reports for devices
I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
It would be great if this information is among with the information that is included in the download5 votes -
Fax email notification
Capability to access the email confirmation with the fax transmission results in the admin portal. This is a work around if ever the email notification was not received to the designated email addresses.
2 votes -
See the device information and phone number assigned to Shared Line
I need to know what site and shared line a phone is assigned to
1 vote -
Port In Order Status
It would be very helpful if the Status would better show the port request status. Currently, the admin portal shows a port request as "Pending" if it is "In Process" or when it has been "Approved" as indicated by the email notification stating, "has been approved and will be completed on"
3 votes -
Block Robo calls
Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls
2 votes -
Audit Trail Logging For Template Changes
Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.
Feature Requirements:
Audit Trail for Logging Template Changes:
1. Record when a template is created, modified or deleted.
2. Capture specific changes made within the template
3. Include the affected settings (ie call handling, user configurations...)User and Timestamp Tracking:
1. Log…2 votes -
Fax Number Indicator in Company Directory
Customer would like to have an option to publish a number in their company directory stated as fax number.
2 votes -
RC App feature available to Service Web
They would like to see the function of the app available to the Web Portal like: Start a video meeting, schedule a video meeting.
1 vote -
call queue simultaneous "Route calls to members"
When a member of the call queue declined a call don't offer the call again to the same member when Route calls to members is set to simultaneous.
2 votes -
template
Feature Request: Ability to Revert to Previous Settings After Applying a Template
We would like to request a feature that allows users to easily revert to their previous configuration after applying a template, particularly for settings like custom voicemail greetings.
Use Case:
Currently, when a template is applied, it overrides existing user settings—including custom voicemail greetings. If the template is applied accidentally, deleting the template does not revert the changes it made. As a result, administrators must manually reconfigure each user's settings, which is time-consuming and prone to error.Requested Enhancement:
Implement a rollback option that allows admins to restore…1 vote -
Reassign an Extension without having to Delete and Rebuild
I thought this was in this portal already but I can not find it. I would like to de-activate an extension and change the users information then be able to send an invite so the user can set up the extension as a new extension.
1 vote -
manager with live reports should have access to site reports with no access to user management
manager with live reports should have access to site reports with no access to user management
1 vote -
Volume and speed control for Announcement
We created a new call recording announcement, but a lot of our users are complaining that it is too fast and it is very loud. It would be better if there is a Speed and volume controls for this Greetings and Announcement
4 votes -
Outbound caller ID schedule
A feature in which we can set up a schedule for selecting an outbound caller ID number for business and off hours
2 votes -
Auto update of user hours
A feature in which the user extension hours will automatically update specially when transitioning to daylight saving time
2 votes -
Request: Automated Daily Performance Reports via Email
The customer has requested daily performance reports for users and call queues to be generated and sent to them via email. While I understand that these reports can be viewed and downloaded through Analytics, would it be possible to automate sending them via email at a specific time each day?
3 votes -
IVR Settings: Caller can only enter actions after the prompt finished playing
there should be an option where you can set the IVR to only start accepting actions after the prompt finished playing
2 votes -
Call Handling Template - Notify of Conflicting Rules
When utilizing the new Site or Call Queue Call Handling Templates, you can apply a template with Custom Rules to any valid extension. However, you can apply a custom rule to an extension that might already have one that exists and conflicts with the rule set up in the template. The system will not notify you that you are applying a template with a conflicting rule (currently, you have to cycle through each extension and click 'Validate Rules' individually).
We are requesting that the system tell you when you are applying a conflicting rule and to what extension when you…
4 votes
- Don't see your idea?