270 results found
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custom role where a user extension can be assign a specific user to view and download analytics
Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.
1 vote -
pick up options presence
Have the option to manage these buttons like a regular presence option
1 vote -
Stop customer from accessing Voicemail outside the office.
Customer has the ability to access voicemail anywhere by calling the main hotline pressing extension and inputting pin. Or by calling *86 with pin.
But even if there's a required pin customer still don't want the other users to access the VM's outside Ringcentral.
1 vote -
roles
It would be great to be able to break down the roles per locations within RC.
Call queue managers should have a check box to select whether they want access to voicemails or not. I have regional directors that would like to access call recordings and logs but do not want to receive voicemails as well. Unfortunately, in order to see the call logs the managers must currently have full access.
1 vote -
Ability to choose external number for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue
Ability to choose external number option for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue even when in Standard plan.
1 vote -
Authentication in the IVR
The client wanted to have a feture within the IVR system that can authenticate and get the caller's information before they answer the call.
1 vote -
Not reset our session when cancelling a voicemail password request
When, as admin, you click the Msg item in the extension list under users you get the "enter password" window. If you click "cancel" here, it completely resets your session and all of your filters and search parameters are gone.
I would like to suggest you not do that. Now you have to redo the filter and search list from scratch each time.
1 vote -
Add User Located in Turkey Global Office
Add User Located in Turkey Global Office
1 vote -
download list of block numbers
Ability to download list of block numbers from the account.
1 vote -
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Customer is getting confused on the Change Password Interface hence wanted to modify / update the it
Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.
1 vote
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