2048 results found
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Option to backup the config on service web
We need the option to backup the configuration on the service web portal.
5 votes -
Outbound Caller ID Name for Toll-free/Vanity number
Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…
3 votes -
phone configuration screen display - add an option to show extension number + phone number
add an option to show the extension number + phone number
3 votes -
Create Audit Option to know if users use their RingCentral Account
This could be logging in. Also if they have received any calls in the last 90 days.
7 votes -
Feature to Enable: Only Super Admin Should Create Support Cases
Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated cases by different non-Super Admin users. How should it work? - It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles.
8 votes -
Continuos ring to user Extension
Customer was looking forward to have the ability for the users Extension to continuosly ring instead on call loop on the same extension.
3 votes -
Audo Dial (RingDown) feature for Cisco ATA191
The Auto Dial feature is not available in RingCentral in the admin portal for all Cisco ATA191. The auto dial feature is available for Polycom Obi ATA devices. We request this feature be added for the Cisco model.
5 votes -
make call handling rights more granular in roles
Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
17 votes -
Just keep ringing the mobile and desktop app
Just keep ringing the mobile and desktop appCustomer dont want to have the play announcement or voicemail thing.75seconds is not enough as per the customer
3 votes -
Block Outbound calls for specific departments/site
Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
8 votes -
Restriction for User Extension
Feature Behavior:As a super admin we should have the ability to restrict user extension to make changes on their own settings
4 votes -
Ability to Assign Credentials and Activate Users after invite e-mail has been sent
We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us because periodically we remove unactive accounts to recycle licenses, and we fear we will remove legitimate devices that do not show they are in the activated state.
12 votes -
Multiple Scan to fax
Adding the feature to allow multiple scanning instead of doing it one by one only as it will save a lot of time when using scan to fax
5 votes -
Add ability for call queues to be added to call monitoring groups
Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).
16 votes -
Option to Turn Off Announcement for Calls from Call Queue to External Mobile Number
option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.
6 votes -
User creation date
It would be useful if the user creation date is also available on the user end in the Admin Portal.
3 votes -
Fax Usage By Line
We're wondering if it's possible to create or utilize an existing report that we can send out via email on regular intervals that will show us the Fax usage by line? We're trying to decide if we need to keep all the Fax lines, and this data would be incredibly helpful in narrowing down the list.
2 votes -
more granular work hours schedule
we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30Tue: 07:30-12:00 and 13:00-17:30...Fr: 07:30-12 and 13:00-16:00
9 votes -
SMS Autoreply but on IVR Level
The current SMS autoreply is for user level only.https://www.ringcentral.com/apps/automatorYou can only send an autoreply from the direct number but not on the IVR menu number or phone numbers attached to the IVR menu.Please have that feature available
5 votes -
Add Shared line on a User Extension's Call Handling.
The customer would like the Shared line to be added on the Call Handling of a User Extension. Once the Main Company number is dialed when a user extension has been selected they want to be able to include the Shared line on the Call Handling of a user extension to ring which is currently not working.
2 votes
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