2184 results found
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Auto "accept queue call" toggle OFF for individual users based on schedule
We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be toggled off automatically. This will ensure that we do not have agents logged in the next morning if they start later, or if they happen to be off on that day. The tool that you have now, logs everyone off at the same time, regardless of their schedule, but it…
5 votes -
add audio file in Park Location extension
The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.
3 votes -
SMS notification system with an attachment
The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment
3 votes -
Block Outbound calls for specific departments/site
Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
11 votes -
Call duration warning notifications
Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.
7 votes -
customize Live Reports
Ability to customize live reports. For instance, remove the call queue option
2 votes -
Option to forward all calls to an extension if the call queue is empty during business hours
It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers…
2 votes -
key Template inquiry for yealink
Hi Team,I am opening this inquiry so that we can enable this feature under user>template>key templateCurrently there are mitels and other brand that has this feature and yealink doesnt includeTony our partner will appreciate if this willl be available on future produc releaseRegardsRam CarilloRing Central Support Team
6 votes -
looking for a way to run reports on when calls are switched to meetings
We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.
7 votes -
Add support on polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when usin...
RingCentral app. support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.
4 votes -
Option to remove extension's default presence.
We would like to request an option to remove extension's duplicated default presence.
4 votes -
have a male voice option for the default prompts
It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt
3 votes -
Allow remote control using app.ringcentral.com and mobile apps
Allow remote control using app.ringcentral.com and mobile appsAllow remote control if what ever device the user is one.g mobile app to desktop app, desktop app to browser version
15 votes -
Capability to know the total amount of SMS in the Inbox
Capability to know the total amount of SMS in the Inbox
2 votes -
Ability to differentiate internal calls to internal transferred calls
when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature
2 votes -
Add Shared line on a User Extension's Call Handling.
The customer would like the Shared line to be added on the Call Handling of a User Extension. Once the Main Company number is dialed when a user extension has been selected they want to be able to include the Shared line on the Call Handling of a user extension to ring which is currently not working.
3 votes -
option to view messages on admin portal
Is there any way I can get access to all users messages on an Admin Access which includes SMS and internal messages
7 votes -
Adding Local Vanity number.
It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.
6 votes -
Limit users access to call recording
I want to limit the users access on the application to call recordings with the exception of 1 or 2 numbers. Please make this changes ASAP because this is a deal breaker for me to keep using Ringcentral. thanks
9 votes -
Custom Rule for Unknown Numbers
Custom answering rule for whenever an unknown number or a person not listed under our contacts is calling, we can forward the call to a specific number.
4 votes
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