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2183 results found

  1. change dial by directory default audio

    customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad

    16 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Be able to see all lists of all blocked numbers

    Be able to see all lists of all blocked numbers

    2 votes
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  3. Turn off monthly ACR notification and change its working

    • cx ask if there is a way to turn off monthly ACR notification
    • cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor
    6 votes
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  4. more granular work hours schedule

    we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30Tue: 07:30-12:00 and 13:00-17:30...Fr: 07:30-12 and 13:00-16:00

    10 votes
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  5. Allow to Page from External Phone Number or Device

    It would be great if we had an option to call a certain number and connect to IVR then allow to connect to send a page to the Paging Group. The current RingCentral setup only allows pages from user extensions within the account that are added to the list of allowed pages under the Paging Group

    2 votes
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  6. Option to backup the config on service web

    We need the option to backup the configuration on the service web portal.

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Create Audit Option to know if users use their RingCentral Account

    This could be logging in. Also if they have received any calls in the last 90 days.

    7 votes
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  8. Feature to Enable: Only Super Admin Should Create Support Cases

    Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated cases by different non-Super Admin users. How should it work? - It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles. 

    8 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. Continuos ring to user Extension

    Customer was looking forward to have the ability for the users Extension to continuosly ring instead on call loop on the same extension.

    3 votes
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  10. Service Status Notifications-Announcement Only Extension

    Feature to have Service Status Notifications sent to a Message Only Extension or Announcement Only Extension

    1 vote
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  11. Allow the app to open in different windows to use two different company faxes with RC

    We have two fax numbers with Ring Central and need to access both at the same time. It would be nice to open the app on two different windows to access each fax number individually at the same time.

    1 vote
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  12. Comment box for disclaimers of sort

    to have a space for users to set their pre-set comments for faxing out instead of manually typing it per fax

    1 vote
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  13. Add the ability to forward call queue calls to announcement only

    The customer wants to remove the ability of the caller to leave VM when no one answers from the call queue member and have an announcement option available just like the settings on users

    1 vote
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  14. Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number

    Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number.If will be beneficial for the owner of the external number to know if the call was coming from their RC account.

    6 votes
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  15. make call handling rights more granular in roles

    Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.

    17 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Use # and * in IVR to forward calls

    A feature in the IVR menu to add an option when # and * in Default IVR Settings to select a call forwarding option to call queue, user extension, and message only extension

    1 vote
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  17. We would like to be able to see incoming or missed calls as well as any SMS messages being sent by the user.

    We would like to be able to see incoming or missed calls as well as any SMS messages being sent by this user.

    1 vote
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  18. Feature to forward the voicemail to a different platform such as Klara

    instead of the VM being stored on RingCentral, another platform will handle the call and route directly to the platform's VM system. We are using Klara, if that helps.

    1 vote
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  19. SMS notification system with an attachment

    The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment

    2 votes
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  20. Just keep ringing the mobile and desktop app

    Just keep ringing the mobile and desktop appCustomer dont want to have the play announcement or voicemail thing.75seconds is not enough as per the customer

    3 votes
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