2184 results found
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Call Park Location Limit increase
Submitting in behalf of the customer We are looking at setting up private call Parking Slots. 2 per site. Which means we ned at least 120 call park slots.We also need to be able to set the desk physical handsets to monitor specific call park locations. This allows site staff to easily monitor and pickup park calls. Emulating the previous system where they can efficiently pickup park calls (with one button press) without the need to remember any park location number.Also, below page menionted that there is a limit of 100 call parks. How do we increase this number as…
9 votes -
Disable changing caller ID on user extension level
A feature in web portal to list a user extension if they are allowed to change their outbound caller ID number on their respective user extension.
3 votes -
Texts that come in go to a group chat of extensions
We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.
2 votes -
ACR - Call not was not recorded
Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.
2 votes -
User creation date
It would be useful if the user creation date is also available on the user end in the Admin Portal.
4 votes -
911 Emergency Phone Location
The customer is looking for the 911 Emergency Phone Location be update from the specific location mentioned in the Admin Portal. As per customer she has 30 users in the same building that will need to have specific address which include floor#,room#, hallway and direction for each deskphone.
2 votes -
Key Template for RingCentral App
It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.
2 votes -
Call duration warning notifications
Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.
6 votes -
ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...
...lf of course, Zoom, etc.). ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itself of course, Zoom, etc.)
4 votes -
Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
3 votes -
caller identifier to know if the call is for company a or b
have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.
2 votes -
Enable CNAM for Australia
He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
20 votes -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
12 votes -
Add an option to select Shared lines as default line for outbound calls from Deskphones
Currently users have to select the key configured for shared lines before calling in deskphones. Customers would like to select shared lines by default for outbound calls. Please add a feature so that the users can select which line they would like to use by default in Deskphones.
4 votes -
Mitel MiCloud Connect 6800 6900 6900W Phone to RingCentral
Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=MVP&language=en_US
2 votes -
Add options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
10 votes -
Call recording notification saved
A notification that a call was recorded successfullyto avoid loss of call recording or to be notified if it encountered any problems in recording the call during the call.
2 votes -
Enable/disable settings in admin portal
Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give admins better control of what settings or tools users can use and roll them out on our own time with proper comms if needed.
2 votes -
block route of call to extensions that are not included in the ivr
It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr
2 votes -
Allow Admins to turn "Accept Call Queue Calls" on and off via Admin Portal for extensions
We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension to turn that on
8 votes
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