2048 results found
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Request to include a custom rule settings in a Fax-only account to Forward Fax Number to Third-Party Fax Number
This is useful if they need to forward the fax to a third party provider
3 votes -
Ability to add admin app to ring with the ring groups
ability to add the super admin app to ring with the user's app
1 vote -
Increase Welcome email validity to 14 days
Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.
16 votes -
Allow users from the company domain to create acounts
It is much easier for us if any users within our company email domain @stretchlabhawaii.com can create a new RingCentral account.
1 vote -
Rearrange the rows in Directory at the Ring Central portal
customer said he used to be able to rearrange the layout in the Company directory. He said he wants to change the layout of the page & rearrange the rows.
1 vote -
Parked calls should be routed back to Park Group
Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user
5 votes -
Stop receiving voicemails about TCR registration
their account is campaign and brand registeredtheir numbers are all linked to the campaign but they are still getting voicemails about incomplete registration
4 votes -
to separate the vm and fax notification
to separate the vm and fax notification
8 votes -
Requesting For Phone Numbers To Be Searchable At 411.com
The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -
Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view
4 votes -
Template to Change Emergency Response Location for User's Phone
It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.
6 votes -
all settings should show under auto receptionist
customer suggestion to have a simpler set up where all settings can be changed and edited under a single tab ( auto receptionist ) or an option that can easily be used by small company, some users especially non techy having hard time to navigate if there are ivr or call queue involved into the settings. It would be better if those settings can be found under auto receptionist and no need to go to other tabs to make these changes
1 vote -
Alerts when a specific extension is dialed
I would like to have alerts setup similar to the 911 alerts when a specific extension is dialed. For example, if I dial extension 3228, I would like an email and text alert sent to designated people.
2 votes -
Mass SMS to employees
I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
3 votes -
Ability to differentiate internal calls to internal transferred calls
when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature
1 vote -
After Hour Rule for Fax
Have the capability to set an After-Hour rule for faxes to be received by a specific user
1 vote -
Provide the ability to get history of hardphone online/offline status
Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
15 votes -
Voicemail-to-text feature can be archived
Customer wanted to have the feature wherein the Voicemail-to-text feature can be archived.
4 votes -
Notes section for general settings, IVRs, call queues, individual extensions
My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the seasons change. For example, in the Spring, some locations want to bypass the IVR and have callers go directly into a queue because call volume spikes. But when Fall comes around, they want to go back to the IVR with the menu. We have multiple admins that manage the phone system with different levels of proficiency. While…
7 votes -
Disable * 9 function for selected users
A feature to disable the * 9 function for muting calls for selected user extensions
2 votes -
Auto Answer Feature Management
It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.
31 votes
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