2183 results found
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Adding Local Vanity number.
It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.
7 votes -
An admin view for user last login dates and activity.
I'd to be able to view user login activity, with this for auditing user login activity. This view should contain a column for the username and last login date. The view itself can be customizable with more features.
14 votes -
Credits information in Service Web RC App
Currently, in ServiceWeb there is no information about customer credits remaining, especially within the Billing section. This typically results in the customer contacting the accounts team, which then raises a billing case to identify the outstanding credits. Customers also receive credit memos that indicate their credit balance, however, this isn't updated in real-time. Some form of a count of 'credits' remaining can incentivize customers to run short POC's to implement new projects without needing to raise separate funds from the business.
7 votes -
ability to create template for updating presence key - cisco phones
ability to create a template for updating presence key - cisco phones
7 votes -
notification sound in call queue group for incoming call while everyone's busy
notification sound in call queue group for incoming call while everyone's busy
7 votes -
Ability to block multiple phone numbers into Blocked
The number of Spam calls is growing every day.We need the ability to load multiple phone numbers from a file into the Block Spam feature
4 votes -
ability to create Analytics reports for a specific call queue
ability to create Analytics reports for a specific call queue
7 votes -
option to view messages on admin portal
Is there any way I can get access to all users messages on an Admin Access which includes SMS and internal messages
8 votes -
Log Out All Users in One Button
Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force log out and require everybody to undergo account validation to assure that only legitimate sign-ins happen account wide.
10 votes -
Ability to run reports using Filter in License and Reports
When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There needs to be the ability to only run reports per the filter criteria.
15 votes -
Block All incoming International calls in bulk option
The customer wants to have a feature wherein they can block instantly all international numbers without manually entering the country code.
7 votes -
View only company call logs permission
Requesting to have a feature where we can add a specific role where a standard user will only have View Only Company call logs, no option to delete recording.
2 votes -
Add a custom time length filter for call length.
This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.
6 votes -
Arrange call queue list members based on the Rotation
Pone system> groups> call queue> drop down for call queue members list should be arranged on the order the calls is distributed based on the rotation of the call queue
5 votes -
ability to choose device in call queue member to ring
Hi TeamRequesting feature to include ability to choose device to ring in call queue
4 votes -
Custom rule that can be applied to all the numbers on the account with one click
I have multiple numbers on the account including digital line, auto receptionist and direct number
I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the account without assigning a template for each and every extension or to create a custom rule for each extensions4 votes -
Receive a notification alert when a certain number or number series becomes available
Notification alert when a certain number or number series becomes availableThere are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.
8 votes -
Individual contact listings per site code
Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.
25 votes -
Auto "accept queue call" toggle OFF for individual users based on schedule
We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be toggled off automatically. This will ensure that we do not have agents logged in the next morning if they start later, or if they happen to be off on that day. The tool that you have now, logs everyone off at the same time, regardless of their schedule, but it…
5 votes -
Can a routing option be setup where our internal user calls come through, but all external numbers route directly to voicemail?
It would be nice to be able to select within our call rules to have for only internal users in our RingCentral account to come through normally, but all external callers route directly to voicemail. For example, when an employee dials the 4 digit extension, as oppose to when someone dials the full direct line number.
2 votes
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