2185 results found
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have a male voice option for the default prompts
It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt
3 votes -
Allow remote control using app.ringcentral.com and mobile apps
Allow remote control using app.ringcentral.com and mobile appsAllow remote control if what ever device the user is one.g mobile app to desktop app, desktop app to browser version
15 votes -
Capability to know the total amount of SMS in the Inbox
Capability to know the total amount of SMS in the Inbox
2 votes -
Ability to differentiate internal calls to internal transferred calls
when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature
2 votes -
KPI tracking for time a user is available in a queue
It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.
2 votes -
Log Out All Users in One Button
Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force log out and require everybody to undergo account validation to assure that only legitimate sign-ins happen account wide.
9 votes -
Adding Local Vanity number.
It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.
6 votes -
Limit users access to call recording
I want to limit the users access on the application to call recordings with the exception of 1 or 2 numbers. Please make this changes ASAP because this is a deal breaker for me to keep using Ringcentral. thanks
9 votes -
Report Summary of Blocked numbers
Get a report for all blocked numbers from each user and an overall list
8 votes -
ability to create Analytics reports for a specific call queue
ability to create Analytics reports for a specific call queue
6 votes -
Receive email notifications for sent messages
Hi! We would like to have a feature added for message notification to have an option to receive the notifications by email when we send a text message as well.This way everything can be kept and tracked via our email addresses. Thank you!
3 votes -
Continues Ring notifications for "Ring my phone when any user I am monitoring rings"
Current Behavior: When Ring my phone when any user I am monitoring rings is selected, all phone models will have audible and visual call notifications (ring) with group pickup call information. It Only ring once.It will be a better idea to have option to set how many rings/minutes it will ring the extensions.
4 votes -
Call Recording. (Hold time is not being included on the recording)
When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.
5 votes -
Restrict Outbound Calls | Only Allow Outbound Calls to Assigned Numbers
Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricted. This allows the account to have more control over the numbers that can be called by their users making sure that called numbers are only company allowed.
7 votes -
have the reason for a number order refusal
In the admin portal, it would be useful to have the reason for refusal or the progress of a number request in: Telephone system / Number request / Number acquisitions : When a number is rejected, we have no information on the reason. When the status is in progress, we have no idea how long it will take.
2 votes -
Ability to recover unread voicemails that is over the limit ( 200 messages per mailbox)
we have had a phone number with mailbox exist 200 for a while
Are you able to recover voicemail that is over the limit?2 votes -
Block Outbound calls for specific departments/site
Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
10 votes -
Receive a notification alert when a certain number or number series becomes available
Notification alert when a certain number or number series becomes availableThere are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.
7 votes -
Enable Multiple Group Managers
At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier
21 votes -
Call Park Location Limit increase
Submitting in behalf of the customer We are looking at setting up private call Parking Slots. 2 per site. Which means we ned at least 120 call park slots.We also need to be able to set the desk physical handsets to monitor specific call park locations. This allows site staff to easily monitor and pickup park calls. Emulating the previous system where they can efficiently pickup park calls (with one button press) without the need to remember any park location number.Also, below page menionted that there is a limit of 100 call parks. How do we increase this number as…
9 votes
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