2183 results found
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Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)
When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determine the status of hard phones at any given time period without having to click into each user/extension to check this under Users<Devices.
7 votes -
Custom Rule for Unknown Numbers
Custom answering rule for whenever an unknown number or a person not listed under our contacts is calling, we can forward the call to a specific number.
4 votes -
Receive email notifications for sent messages
Hi! We would like to have a feature added for message notification to have an option to receive the notifications by email when we send a text message as well.This way everything can be kept and tracked via our email addresses. Thank you!
3 votes -
option to activate call queues in bulk via Admin portal
option to activate call queues in bulk via Admin portal
4 votes -
Enable bulk limited extensions
Enable bulk limited extensions
3 votes -
Import Presence Settings
It would be good to have the ability to import a user's Presence set up so it can be applied to another user. I understand that there is User Template, but it would be time-consuming to set it up again.
3 votes -
Restrict Outbound Calls | Only Allow Outbound Calls to Assigned Numbers
Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricted. This allows the account to have more control over the numbers that can be called by their users making sure that called numbers are only company allowed.
7 votes -
have the reason for a number order refusal
In the admin portal, it would be useful to have the reason for refusal or the progress of a number request in: Telephone system / Number request / Number acquisitions : When a number is rejected, we have no information on the reason. When the status is in progress, we have no idea how long it will take.
2 votes -
to add more than 25 in paging only extension via admin portal
to add more than 25 in paging only extension via admin portal
6 votes -
customize the "Call Length Filter" in the Analytics Portal
We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes
3 votes -
Call Park Location Limit increase
Submitting in behalf of the customer We are looking at setting up private call Parking Slots. 2 per site. Which means we ned at least 120 call park slots.We also need to be able to set the desk physical handsets to monitor specific call park locations. This allows site staff to easily monitor and pickup park calls. Emulating the previous system where they can efficiently pickup park calls (with one button press) without the need to remember any park location number.Also, below page menionted that there is a limit of 100 call parks. How do we increase this number as…
9 votes -
Disable changing caller ID on user extension level
A feature in web portal to list a user extension if they are allowed to change their outbound caller ID number on their respective user extension.
3 votes -
Dial by Name Directory - Allow custom voice recording & disable it confirming extension number
Allow the recording in the dial by name directory to be customized.Also allowing to disable the confirmation of the users extension, as they might not want to give out their extension number
4 votes -
Texts that come in go to a group chat of extensions
We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.
2 votes -
ACR - Call not was not recorded
Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.
2 votes -
Key Template for RingCentral App
It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.
2 votes -
ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...
...lf of course, Zoom, etc.). ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itself of course, Zoom, etc.)
4 votes -
Ability to make the custom role the default role when creating a new user
Ability to make the custom role the default role when creating a new user
3 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
6 votes -
Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
3 votes
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