2183 results found
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Ability to recover unread voicemails that is over the limit ( 200 messages per mailbox)
we have had a phone number with mailbox exist 200 for a while
Are you able to recover voicemail that is over the limit?2 votes -
to add more than 25 in paging only extension via admin portal
to add more than 25 in paging only extension via admin portal
6 votes -
customize the "Call Length Filter" in the Analytics Portal
We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes
3 votes -
Call Park Location Limit increase
Submitting in behalf of the customer We are looking at setting up private call Parking Slots. 2 per site. Which means we ned at least 120 call park slots.We also need to be able to set the desk physical handsets to monitor specific call park locations. This allows site staff to easily monitor and pickup park calls. Emulating the previous system where they can efficiently pickup park calls (with one button press) without the need to remember any park location number.Also, below page menionted that there is a limit of 100 call parks. How do we increase this number as…
9 votes -
Disable changing caller ID on user extension level
A feature in web portal to list a user extension if they are allowed to change their outbound caller ID number on their respective user extension.
3 votes -
Texts that come in go to a group chat of extensions
We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.
2 votes -
ACR - Call not was not recorded
Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.
2 votes -
911 Emergency Phone Location
The customer is looking for the 911 Emergency Phone Location be update from the specific location mentioned in the Admin Portal. As per customer she has 30 users in the same building that will need to have specific address which include floor#,room#, hallway and direction for each deskphone.
2 votes -
Key Template for RingCentral App
It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.
2 votes -
ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...
...lf of course, Zoom, etc.). ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itself of course, Zoom, etc.)
4 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
6 votes -
Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
3 votes -
caller identifier to know if the call is for company a or b
have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.
2 votes -
System Notifications - Selectively Enable/Disable
It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.
12 votes -
Option to Restore Deleted users with their call history
To be able to restore accidentally deleted users with their call history and other logs.
13 votes -
Add an option to select Shared lines as default line for outbound calls from Deskphones
Currently users have to select the key configured for shared lines before calling in deskphones. Customers would like to select shared lines by default for outbound calls. Please add a feature so that the users can select which line they would like to use by default in Deskphones.
4 votes -
Allow Admins to Log in as any User
In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.
22 votes -
Mitel MiCloud Connect 6800 6900 6900W Phone to RingCentral
Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=MVP&language=en_US
2 votes -
Add options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
10 votes -
Call recording notification saved
A notification that a call was recorded successfullyto avoid loss of call recording or to be notified if it encountered any problems in recording the call during the call.
2 votes
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