Allow overlap custom rule from main number and user extension
Right now, main number is assign to a user extension then from user extension, we've created custom rule to ring all devices. I don't want to assign main number to a call queue since it will not allow the user to answer multiple calls at the same time. But the problem is when a caller calls our main number and press direct extension, if main number is assign to a user extension, then it will adapt the bahavior I've created under custom rule of that extension which is, it will ring all the devices instead of ringing just my phone since the caller press my extension. This feature wil be helpful so I (operator) will be able to distinguish which calls will I be answering. If it's from main number or directed from my extension.
1
vote
Tester Account
shared this idea