2047 results found
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Answer the call first and call is being recorded greeting.
When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.
1 vote -
Limit User Access
Customer requesting to limit the Users access to the portal.He wants changes on the portal cannot be done by users and only admin.
3 votes -
Zero dialing per user ext
Currently, the generic call flow if some caller to our main IVR presses 0, the call gets routed to voice greeting.
Now, with the newly added number (905) 418 3526, we do not want the same call flow if some caller dials "0". Instead we want the call to go to its designated mailbox, if caller dials "0"
4 votes -
Capability to include IVR menus on ACR
RingCentral customers are now looking to include calls going to IVR menus included in ACRThis will help them manage all calls when doing employee audit.
5 votes -
Configure Keypress to Return to the Main IVR Menu
The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.
2 votes -
For Multi Site: Receive incoming calls with announcement saying which site is calling
For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.
2 votes -
Add "Check Web Case Status" in MVP Admin portal
Hi Team,Clients looking to find updates have to go to admin portal, click on "Open Web Case" then change URL https://support.ringcentral.com/new-case to https://support.ringcentral.com/caseThis is the workaround we give clients. Wouldn't we be able to add a "Check Web Case Status" link on admin portal to make it easier for clients?Thanks
2 votes -
generate a report to see individual user extensions who divert calls to call queue.
looking for an option to have a report to see individual user extensions who divert calls to call queue.
1 vote -
Call Recording. (Hold time is not being included on the recording)
When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.
2 votes -
Email notification that includes SMS content and associated phone number to email staff
We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5,…
1 vote -
Call Monitoring Status
We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.
1 vote -
Unable to import Personal Contacts with special charcters via CSV
It will help those that are uploading thousands of personal contacts with web pages that has special characters
4 votes -
Add emergency location to User Phones list and add ability to export list
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
4 votes -
customize a note in fax cover page from the admin portal
Wants to have the ability to customize or add a note in the fax cover page from the admin portal so there's no need to paste it to the RC app when sending a fax.
2 votes -
# Calls Report
Option to see the total number of calls of a user with a Standard role in the online account
1 vote -
dial by name directory 2 digits
The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.
-He would prefer the surname in the dial-by-name directory.
-He doesn't want to use the first name of their employee.3 votes -
Messaging Notifications
Please create a messaging notification option for "all types of calls" and not just missed calls
2 votes -
Call Reports With All data In One Line Not Three
When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.
2 votes -
Add remove option for MVP Licenses to process on AutoRenewal
Instead of having a customer wait until the contract renewal one should be able to mark a MVP license to not renew. This would add option for Available licenses to be marked for deletion on renewal.
2 votes -
Customer wanted a feature that will ring only for phone
Customer wanted a feature where the customer can call his number and can be setup to only ring the phone and should not be able to be answered
1 vote
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