dial by name directory 2 digits
The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.
-He would prefer the surname in the dial-by-name directory.
-He doesn't want to use the first name of their employee.
3
votes
Ryan
shared this idea
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Adrian
commented
Over a year and no update. I wish We could use the work around by the below comment but how is callers to know to add ## when we can't change the recording?
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Joseph Gorospe
commented
The customer tried adding "#" after the last 2 letters of his surname and it worked. It will also be helpful if we can modify the prompt when we ask the caller to enter the name of the staff.