933 results found
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Allow the import and export of key assignments in Key Templates.
Key Templates are very tedious to develop. Even more tedious is when you need to duplicate a phone template or update a large number of entries, such as with a sidecar, or creating a duplicate template on a different piece of hardware. (eg going from the Mitel 6940 to 6940W phones requires all new templates)
Request is to have a CSV Export of Key Templates details that can act as in import to either update existing templates, or create new Key templates.
Import and Export to CSV is a HUGE Timesaver on every feature set that has a large data…
6 votes -
Option to check the type of license for "adoption and usage" in analytics.
It would be more convenient if there were an option to check the type of user license in the "adoption and usage" section of analytics.
4 votes -
Transfer the call automatically from call presence
Currently we need to manually transfer the call presence to another user extension. We are requesting to have the call presence to be transferred automatically to the selected user extensions if the user that has presence cannot answer the call.
3 votes -
RingOut
RINGOUT should be included in PERFORMANCE report KPI
1 vote -
Logs for checking user settings
A feature in web portal to view all user extension settings in a logs type format
3 votes -
Call recording auto pause when sharing sensitive inform for PCI compliance
We need to have a feature on our call recording to able to automatically pause the recording for credit card information sharing to be compliant with the PCI
6 votes -
Ability to automatically turns the announcement on or off depending on the state laws of the recipient's location
Smart ACR — which it says automatically turns the announcement on or off depending on the state laws of the recipient's location. It would be great to have that feature turned on for our account.
2 votes -
Call Queue 3 Way Calling
If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.
1 vote -
Allow multi-user devices to be set up for BT accounts
Feature Request : Allow multi-user devices to be set up for BT accounts
Details : Allows the ATA devices to be able to set multiple users on one device similar to the feature for RingCentral accounts.
Significance of the feature : Allows one device to enable multiple phones
Current behavior : currently unavailable under BT Cloud Work Accounts
Brand : BT Business
1 vote -
download or extract information from Account like the Emergency Response Location
need to download or extract information on the admin portal via excel sheet like all the emergency response location in the account.
2 votes -
Transcribe voicemail on email in addition to attached audio file
I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?
3 votes -
BT feature request: Call whisper for users
It would be better if we have a feature to have call whisper for the users that when they received a call it will state the site of where the call is from.
1 vote -
SSO and 2FA are to simultaneously be enabled in the account
SSO and 2FA are to simultaneously be enabled in the account
Our customer is requesting to enable both SSO and 2FA simultaneously which they would be able to manage were the code be sent to identify login. They worry about email hacks and in this way if the system sends the code via SMS or call they could prevent hacking from taking place.
4 votes -
Cisco SPA192 for multi- user devices
We are trying to add the our Cisco SPA 192 for Multi-user devices however when we are doing so the Device is not showing in the selection contacted support was advised that the device is not supported. it would be helpfull if we are able to use Cisco ATA for Multi User features
2 votes -
spanish translation when they press a any keys on ivr menu
An option on the ivr that allows the user to have a Spanish translation when they press a specific key on the ivr menu.
4 votes -
Entra ID
We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.
2 votes -
Adding 2nd number for 2 factor auth
How would I add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications.
1 vote -
Ability to disable multiple outbound simultaneously
Ability to disable multiple outbound simultaneously or making a new call while on on going call.
1 vote -
Create Video Meeting through the Admin Portal
Customer would like to have an option to create a video meeting through the admin portal
2 votes -
Call Incoming Rule
Call Routing Optimization: Ring Order Setup for 3-4 People
- Simultaneous Main Line Ringing: When the call is routed to the next-in-line number, the main line should continue ringing.
Current Issue: Once routed, the main line stops ringing.
- Immediate Routing on Engagement: If the main line is busy, incoming calls should route directly to the next-in-line number, bypassing the wait time. But the main line user must also be notified.
Current Issue: Calls keep ringing on the main line and are transferred only after the wait time protocol.
2 votes
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