2185 results found
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Incoming caller ID name should not show on other extension
Caller would like not to show the caller ID name on the extension when receiving calls.Example:Caller ID name should only show on the main super admin extension when receiving calls and on the other extension should only show number.
1 vote -
Disable the ringing or greeting of the called number
Customer would like have the option disable the ringing or greeting of the dialed number. Ringing and Greeting overlaps with his Automatic Call Recording announcement.
1 vote -
Custom modification of extension permissions in Admin Portal
Creating a custom role for permission sets to start as a base is painstaking if an Admin only needs to change a minor permission on a user's permission set. Especially if it is only for one user and is not something that you need a custom role template created for that may not be applied to multiple users. Maybe a modify button under roles/permissions that offers an option to select or deselect individual permissions and Include the functionality of permission dependancies. This would be an awesome addition that would reduce the time it takes to modify extension permissions and would…
5 votes -
Admins needs the ability to disable MVP features
A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users
8 votes -
Block Calls
I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to the extension and under the Block Option "All Calls" and put in our main number on the exception list. Well that Block All Calls with the exception does NOT work as intended. I am asking, to please fix things that should work. It is exactly the feature I need.
8 votes -
Allow Single Email Address for Multiple Extensions
Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible to have them receive notifications for both extensions without the use of unusual email forwarding rules or having another user manage their messages, which can be inappropriate in some settings.
6 votes -
Automated IVR - Call handling
Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ringcentral clients. Thank you
4 votes -
Have Call Logs Report For Toll Free Number
Customer wants to be able to Run Call Logs Report and filter by Number Type (Toll Free)
2 votes -
capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our...
... name will show or direct number to our extension. capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our name will show or direct number to our extension
3 votes -
Indicate numbers function in CSR
Customer is requesting for numbers to be indicated if its a company number, fax number or just a regular number listed on the CSR for port out process
1 vote -
Report for only certain extensions
You can add a report to pull up only the calls made from certain extensions and set it to daily or weekly etc. For example, we want only the report for 5 agents that are working on a certain sector of the company.
1 vote -
Show cover page with Failed fax transmission notification
When getting a failed fax transmission email we receive the phone number we faxed and the attached documents but not the cover page. Sometimes we fax multiple times to the same fax number but they are for different clients. There is no way of knowing which one failed cause the document names are the same. Also when going to the failed faxes you can't click on the document to view the pdf like you can for successfully sent faxes. So perhaps a fax notification option to add the first page of the cover page to the notification. Thanks.
5 votes -
Determining What Application Is In Use (Mobile App, Desktop App or Soft Phone App)
Determining if the user is using a mobile app via admin portal > Phone System > Phone & Devices and User Phones
3 votes -
Disposition Shared VM inbox and notify when others have listen to VM
Add the ability to allow a member of a shared voicemail inbox to add notes, dispositions and follow up actions to voicemails, as well as notifying a user someone has listened to a VM on behalf of the inbox owner.
3 votes -
increase volume for Yealink deskphone
it would be better if there is an option on the portal on where we can increase the volume of our deskphone whether using the handset or the speaker feature of the phone, increasing the volume on the actual deskphone doesn't really improve the volume of the call, so it would be better if we have the option to increase the volume further through the portal.
3 votes -
Option to configure the caller ID for external transfer from IVR menu
I need to see if a call is transferred from an IVR menu to an external number and if we can set a custom number to show. When the user presses 2 and rings to the external number, we need to make it show as Pinelake
1 vote -
A user must not be added to a call queue or given an admin role, to just have access with all queues reporting
We need to have our selected users to be able to run reports for specific queues, without them adding to a call queue extension and receive calls
1 vote -
Easiest or fastest way to check if a number is being used or active.
I have a list of people that have multiple phone numbers and I was wondering if there was a fast way to see if they are using them all
1 vote -
Another system set up to know where the sender sent an sms to an auto receptionist number
Would like to check if we can add another system where customer can set up another system where they could know where the sms was sent
1 vote -
Sync Ring Central with Dealer center CRM Automotive related
Sync Ring Central with Dealer center CRM Automotive related so I am able to auto sync contacts/ calls from customers
2 votes
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