Proposal for Enhanced Internal Communication Controls in Ring Central Under Role Settings
Suggestion for Ring Central Platform: Enhanced Custom Role SettingsFeature Request: Allow administrators the ability to disable internal calls through custom role configurations.Steps to Reproduce Current Limitation:Navigate to "Users".Proceed to "Roles".Click on "New Role".Select the "Standard" option.Enter a name and description for the role.On the subsequent screen, under "policies", the option for "internal calls" appears to be greyed out and non-editable.Rationale: Presently, the system allows all employees to contact each other regardless of their roles. While fostering internal communication is essential in most organizations, there can be specific scenarios where limiting this capability is crucial. The reasons include:Protection of Company Information: By limiting internal calls, companies can reduce the risk of sensitive or classified information being shared inadvertently or maliciously among employees.Maintaining Operational Integrity: In departments where focused work is imperative (like customer support or data analysis), unrestricted internal calls can be a source of distraction.Mitigating Internal Conflicts: Limiting call access can also help manage and avoid potential internal disputes or conflicts that can arise from unsolicited communication.Resource Management: Unrestricted internal calls can lead to excessive use of telecommunication resources, leading to potential system lags or additional costs.Enhanced Organizational Structure: Certain hierarchical structures may require limited communication paths to maintain the flow and sequence of information.Conclusion: We understand the importance of flexible communication tools. However, giving organizations the power to customize how their teams interact can significantly benefit both operational efficiency and information security. We recommend updating the role customization feature to offer more flexibility in this area.