2185 results found
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Internal call recording per user disable feature for automatic call recording
Requesting to add an internal call section under automatic call recording so that the main admin can have the option to disable it per userCurrently, we only have inbound and outbound for all calls per user under automatic call recording that we can enable or disable.
23 votes -
Call pickup where non Call Queue members can pick up call without using overflow
I would like to have other people (non call queue members) be able to pickup the phone call if they are available, but the voicemail shouldn't land in their voice mailbox. The Front Desk should still have the ownership of the call and be tasked with calling them back.. There is also additional confusion for out clients\patients when they get to a different mailbox from the extension they selected.
4 votes -
Forward calls without manually entering any user extension to route the call
Business Type: Hospital
Situation: They can't tell the availability of the doctors -
No specific dates
Feature Needed:
They would like to have a feature where they can simplify their call-routing
No custom Rule Needed - No dates needed - No signing in Needed to The RC App or Portal -
a feature where they can forward calls without manually entering any user extension to route the call1 vote -
Forward voicemail to another extension through phone login and follow the forwarded extension's voicemail delivery rules
Problem:When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.
Steps to Reproduce: PRECONDITIONS
1) Change the Call Queue voicemail delivery from "My extension" to "Another Extension" and select User A
2) Make a phone call to User B
3) Allow the call to go missed and leave a voicemail
4) Voicemail is delivered to the mailbox of User B
Steps to Reproduce:
1) Login to the VM mailbox of User B through their IP Phone or calling *86
2) Enter PIN code for User…3 votes -
Interaction w/ IVR Allows Callers to Remain
We are a major restaurant chain who relies on customers calling our restaurants to place orders, reservations and ask general questions of our store staff. During peak hours, sometimes our staff is not able to answer the phone within the desired amount of time and therefore we ask our customers (within the IVR) if they would like to remain on hold - press 1 and if not, hang up or the call hangs up. After a recent update - this feature we came to rely on was ended due to the "looping" nature that could occur if callers wanted to…
25 votes -
Voicemail recording capability to Message only Extension
Customer want to have the Voicemail recording ability to message only extension
2 votes -
DELETE PORTAL PERSONAL CONTACTS AT ONCE
Customer hasd 10,000 personal contacts and is requesting to have an option to delete all contacts AT ONCE in the portal / my extension page. They are able to export the contacts already but is now faced with the time consuming contact deletion of 50 per page (since the option of 100 and 200 gives them an erro"cannot be completed at this time")
5 votes -
fax recipient during business and after hours
it would be useful if we have the option to setup a fax recipient during business hours and after hours not only just one fax recipient for both, we have 2 users dedicated to receive faxes one for business hours and one for after hours.
2 votes -
Ability to Hide or Filter User Roles
I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide option or having the ability to filter the roles to Pre-defined role (out of the box) or a custom role would be very helpful.
5 votes -
RingCentral Partner - view all customer support cases from a central location.
As a RingCentral partner, it would be useful to have a location to view all our customers and any support cases that are open, so we can step in and assist the customer as needed. Currently, we have to log in to each customer individually, in order to see their support cases.
3 votes -
Skip the IVR greeting
Wants to have the option for callers to skip the IVR recording prompt and for the call to be connected right away to a representative.
1 vote -
Service portal visibility how many users/ devices logged-in on each extension
-Service portal visibility how many users/ devices logged-in on each extension and historical log-ins like (time, device type etc)-This feature is similar to a call queue where you can see members of the queue. Here you just need to show if there are other users using the same extensionPurpose: Security and employee visibility (attendance/agent billing purposes)This is a submission on behalf of the customer
4 votes -
Additional Transfer Option
Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on the line", 1st User can hang up and Incoming Caller and 2nd User can continue with their conversation.
1 vote -
IVR that provides link when option is being selected
Wanted to request for a feature when a client is calling the company number they'll receive a link to fill in information
1 vote -
Revise wording on MOS Analytics 'Needs attention' table
Currently the 'Needs attention' section of the MOS Performance dashboard in the analytics section of the admin portal shows a 'Total' of calls. This total seems misleading to me, as it shows all calls delivered to that site, rather than the total number calls that fell below the desired monitoring threshold of 3.5.Would it be possible to change the wording here so it either says 'All calls to site within month' (or similar) OR change what is captured in the table so that ONLY the Moderate/poor calls are displayed as totals?
8 votes -
Multiple email to receive failed login attempt
Should be able to set multiple emails to receive failed login attempts on the online account
1 vote -
Custom rule for the whole call queue in general not multi site
Custom rule for the whole call queue in general not multi site
1 vote -
Dial by Name Directory
Issue: Customer wants to add a feature on the dial-by-name extension to reduce the call timing or waiting time before it will be transferred to the extension wishes to talk to
Behavior: When the caller chooses dial by name directory from the iVR option and presses 3 letters of the last name of the extension where they would like to be connected, it took like 6 to 8 seconds of waiting time, like dead air of 6-8 seconds before it will be transferred to the person selected to be transferStep to Reproduce:
Login to UID:
Click Phone system,
Auto…6 votes -
Custom Rules - Called Number to include extension as well as DID
Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call internally via the extension it does not match the rule as it's only looking for the DID and not the extension.This creates confusion as call routing for a queue is then dependant on whether the call is coming from the PSTN or internally, and there's no way to unify that experience.
13 votes -
IVR Trans/Hold Music
The ability to have "hold" music and "transfer" music while a call is being transferred out or until the call is picked up similar to the current ability of call handing in the call ques yet in the custom IVR.
2 votes
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