2183 results found
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Ability to re-assign local numbers to another extension in bulk
as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?
1 vote -
I would like to extend the record of fax that has been sent for more than 30 days for Standard and Fax only plan.
I am looking for an Driver/vehicle examination report from Ohio state highway patrol motor carrier enforcement. Fax should be sent out on 02/08/2023 or few days later. I am trying to get the copy of this document as a proof that is signed by myself to avoid penalty charges of up to 10 000$. Thank you
3 votes -
Schedule changes to Call Queue membership
When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable person). Then set a schedule to switch it back when that person returns. The way it is now, even when I know ahead of time that these changes need to be made, I have to wait until the right time to make those changes otherwise it would be all wrong.if I tried to…
5 votes -
Feature to see the changes done on RC app
Admin like to see logs on admin porta on the changes the users toggled on RC app
1 vote -
Call recording not showing in simple view
Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue
1 vote -
Limit user access in analytics
A feature for limiting a non call group manager to view other user extensions in the analytics portal
1 vote -
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
1 vote -
Roles & Permissions -- Allow Call Recording Access To Specific Site Only
Please allow call recording access to a specific site only under roles and permissions. In this case, user and/or manager can only view/access site they were assigned to. This will limit data a user/manager can view/access.
34 votes -
Performance Reports - additional filter for office hours
While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full week or month only considering those calls that were active during office/business hours.
30 votes -
Save/Backup & Restore IVR Settings
To be able to save/backup a current IVR settings before making changes and to be able to restore it when needed through IVR Editor.
4 votes -
prompts library available anywhere as an upload
Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
4 votes -
add COMET to app gallery
it would allow synergy with ringcentral and the COMET CRM
1 vote -
Connect IVR to Calendar
Under the IVR Menu, customer wants to have an option that if a caller selected a specific key press it will provide availability to set up appointments to a calendar
1 vote -
to have a back up ACR once ACR is enabled on the acct
to have a back up ACR once ACR is enabled on the acct
3 votes -
BLF codes for users needs to be in the Admin portal
Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manually.Once you program a single button manually, changes to the HUD will no longer populate buttons on your desk phone, which is the only way to find the BLF code for someone, that you need to add manually. When a new user is added to the system, a phone must be reset, to allow the HUD to populate the buttons to find their…
5 votes -
Add paging device to directory
The way the paging devices work is impractical if you need to page quickly. I'm not sure if this has to be dialed as shown (*84#9980#) , but when I try to create a contact, it will not accept the special characters. Is there a way that paging can be setup to appear in the directory?
3 votes -
Update the list of local mobile numbers included in the Domestic rates
There are a lot of UK mobile numbers that say "Destination disabled" when called. The numbers are not included in the list of premium numbers that can be enabled in Billing > Calling rates > Domestic rates in the Admin Portal, like 0748 numbers.The list should be updated so end users can enable the numbers when needed.
2 votes -
Role for a user to only able to edit and upload greetings
I need a user to only be able to edit a custom greeting for a message only extension
1 vote -
delete record for abandon calls
cx is rquesting if we could removed the
abandon call record during after hours1 vote -
Add number for voicemail notification
A feature for adding another number for receiving notifications
1 vote
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