2184 results found
-
Ability to Hide or Filter User Roles
I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide option or having the ability to filter the roles to Pre-defined role (out of the box) or a custom role would be very helpful.
5 votes -
RingCentral Partner - view all customer support cases from a central location.
As a RingCentral partner, it would be useful to have a location to view all our customers and any support cases that are open, so we can step in and assist the customer as needed. Currently, we have to log in to each customer individually, in order to see their support cases.
3 votes -
Skip the IVR greeting
Wants to have the option for callers to skip the IVR recording prompt and for the call to be connected right away to a representative.
1 vote -
Additional Transfer Option
Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on the line", 1st User can hang up and Incoming Caller and 2nd User can continue with their conversation.
1 vote -
IVR that provides link when option is being selected
Wanted to request for a feature when a client is calling the company number they'll receive a link to fill in information
1 vote -
Revise wording on MOS Analytics 'Needs attention' table
Currently the 'Needs attention' section of the MOS Performance dashboard in the analytics section of the admin portal shows a 'Total' of calls. This total seems misleading to me, as it shows all calls delivered to that site, rather than the total number calls that fell below the desired monitoring threshold of 3.5.Would it be possible to change the wording here so it either says 'All calls to site within month' (or similar) OR change what is captured in the table so that ONLY the Moderate/poor calls are displayed as totals?
8 votes -
Multiple email to receive failed login attempt
Should be able to set multiple emails to receive failed login attempts on the online account
1 vote -
Custom rule for the whole call queue in general not multi site
Custom rule for the whole call queue in general not multi site
1 vote -
Dial by Name Directory
Issue: Customer wants to add a feature on the dial-by-name extension to reduce the call timing or waiting time before it will be transferred to the extension wishes to talk to
Behavior: When the caller chooses dial by name directory from the iVR option and presses 3 letters of the last name of the extension where they would like to be connected, it took like 6 to 8 seconds of waiting time, like dead air of 6-8 seconds before it will be transferred to the person selected to be transferStep to Reproduce:
Login to UID:
Click Phone system,
Auto…6 votes -
Custom Rules - Called Number to include extension as well as DID
Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call internally via the extension it does not match the rule as it's only looking for the DID and not the extension.This creates confusion as call routing for a queue is then dependant on whether the call is coming from the PSTN or internally, and there's no way to unify that experience.
13 votes -
IVR Trans/Hold Music
The ability to have "hold" music and "transfer" music while a call is being transferred out or until the call is picked up similar to the current ability of call handing in the call ques yet in the custom IVR.
2 votes -
the voicemail to be converted to excel file
the cx wanted to convert the voicemail to a excel file
2 votes -
Deactivated account will not loose contacts
Deactivated account will not loose contacts
1 vote -
Add the ability to take ownership of an email if the domain can be verified
I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ability to take that free account and convert it to use with a managed account? Or another means of take over? Currently I have to create a ticket and get the account deleted.
1 vote -
Visibility of Peak Hours in Analytics
It is helpful if we can see the peak hours of our company in analytics
4 votes -
Gain admin visibility of user created speed dials on hardphones
It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of it, they could override a users speed dial unknowingly or unintentionally. Allowing admins to see user created speed dials would eliminate this potential issue.
18 votes -
5 seconds minimum wait time for call queue
The customer wanted to have an option to set the call queue wait time to 5 seconds. The only options that shows in the Admin Portal is a minimum of 10 seconds. He said that callers are ending the call because of this and it increases their abandoned calls. The call queue members are set to simultaneous ring.
2 votes -
Swap numbers online
Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
3 votes -
Automatic Caller id registration when phone number assign to user or company
Customer would like to have a feature where they can process order on their end to update caller id or it would be best that caller id automatically assign to users without processing manual registration on caller id
1 vote -
Option to not allowing User on deleting the Voicemail
Have an option to not allow the user to delete any voicemail and will provide access for listen only.
2 votes
- Don't see your idea?