2184 results found
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To have tools that will automatically categorized contacts being import
To have tools that will automatically categorized contacts being import
1 vote -
Ability to download/export RingSense call recordings
Gong only seems to allow us to share the URL of a recorded meeting but I would like to download/export the call. I'm hoping the new RingSense product will allow download/export as a standard feature.
3 votes -
Bulk Assign Inventory Numbers
Since we have multiple sites on our account it would be nice to bulk assign inventory numbers to Auto-Receptionist numbers and then change the site the number belongs to. It helps organize all the numbers on our account.
1 vote -
linking analytics on company website
linking analytics on company website
1 vote -
tool that can download a fax for specific numbers into a shared folder located on an on-premise server
A tool that can download a fax for specific numbers into a shared folder located on an on-premise server
1 vote -
Line of Business Analytics - add "Last Month To Date" as a preset date
Please update "preset" date ranges to include Last Month To Date option
1 vote -
Option to view extensions with no activities in call logs
Option to view extensions with no activities in call logs like a button or included on the filter button
1 vote -
Restrict users from changing the profile picture
As a business we need to have a common profile picture for all users, but currently as an admin we don't have the access to restrict the users from changing their profile picture. We could see a lot of users using personal pictures and other in-appropriate pictures, it would be useful if you could include the option to restrict user from changing profile picture.
12 votes -
put none RingCentral contacts to their deskphone's presence keys
put none RingCentral contacts to their deskphone's presence keys
1 vote -
To have an option of knowing the call queue number recipient for the SMS
The system should have an option of showing on the SMS email notification on which call queue numbers the message was sent to.
1 vote -
Restrict access to Admin Portal by geographic location of IP address
Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.
27 votes -
RingCentral App: Do not Disturb Status should also stop incoming calls from queues
As per support case 16076197When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue.To be truly in DnD mode users have to Turn off "Accept call queues" and then change their status from "Available" to "Do not disturb".
Please can we request that the status DnD work as expected and not disturb users, regardless of whether they are also queue members.10 votes -
Enable Archiver Audit Trail Timestamps
Hi, TeamPlease consider adding Archiver to Audit Trail TimestampsWe need to identify who or which user have Disconnected or Connected the Archiver.Also, any status changes should automatically send a notification to the Super Admin or mutiple email whether an Archiver was Disconnected or Connected,The Archiver status is very essential for some business where they have ti keep important call logs & recording. A notification / Time stamps to the users whether it was Disconnected or Connected by someone or Disconnected due to change of Archiver credentials would help them manage it and prevent loss of impotant files. Thank you.
2 votes -
Options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
1 vote -
Option to remove Managers in call Queue not just simply changing the managers
As per screenshot, it cannot be saved without any managers in a call queue.
1 vote -
Exclude an extension number from being dialed from within the name directory
In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they are not even being left at a location in the same state. The ability to exclude these message-only extensions from being dialed would be ideal
12 votes -
Ability to block short code numbers the same as blocked phone numbers
Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numbers to block, it prefixes the number with the number 1.
39 votes -
Call Hang up due to Call Screening
I have call screening turned on. Callers that hang up on the call screening are ringing my desk phone one time most of the time, and giving me a missed call notification. This should not happen. How do I prevent calls from ringing my phone once?
1 vote -
ability to save and change the number to the billing contact information they want to put in.
They are unable to save the contact number of the person who is in charge of their billing. although that number is active.
1 vote -
Super Admin can unauthorize any user from using the main company number at any time.
When you are using ring central for all means of communication for your clients it's a critical situation that which user is allowed to make outbound calls using the main company number, Yes every user have there own primary number but they can change it to main company number from my caller ID at any time. So I purpose to allow Super admin to authorize or unauthorize any user at anytime from using the main company number for making outbound calls.
3 votes
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