2184 results found
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Forward Call from Delegated line to a call queue
It will be useful for our customers to get an option to transfer calls from a delegated line to a call queue
1 vote -
Fax Routing and From Number
We would like the ability to add a secondary fax recipient when the original fax recipient is out of office with out super admin having to manually change it each time. Also, the ability for all users to have the ability to chose company fax number as the "from" instead of individual lines or company main line.
1 vote -
Custom role for user extension to restrict caller ID number to user
Customer don't want the auto receptionist number to be visible as caller ID number to a user extension
2 votes -
New Text Message Emails - Include Number
We regularly have customers text the main numbers of our locations which end up in the admin account. The New Text Message emails are great but the "To" field only includes the Admin name. It would be very helpful if the "To" field also included the number that the customer was texting. This would avoid the step of logging on to the admin portal and scrolling through the SMS Log to determine who the recipient of the text should be.
1 vote -
Bulk import/ Export of all users Ring central my meeting Id
Hi Team,I would like to add an idea where admin access users should have an option where they can bulk import / Export all users Ring central Meeting id from ring central portal.The main objective for bulk import/ Export data can save the time for person who is doing audit as every organization have good numbers of employee's and quite difficult to open each profile & verify RC meeting id it is quite time taking activities.the main purpose of each organization is to maintain the correct data of their each employee so that if users facing any issue with RC…
1 vote -
To have tools that will automatically categorized contacts being import
To have tools that will automatically categorized contacts being import
1 vote -
Ability to download/export RingSense call recordings
Gong only seems to allow us to share the URL of a recorded meeting but I would like to download/export the call. I'm hoping the new RingSense product will allow download/export as a standard feature.
3 votes -
Play Call Recording Announcement for Outbound Calls
Being a healthcare facility and having to adhere to HIPAA guidelines, we were excited to see RC have an option to automatically announce calls were being recorded when we call our patients, however, this is causing huge issues as when we dial out to an external number, we on our end hear our recording that states the call is being recorded and if we wish to not be on a recorded line to hang up. While that is playing the patient we called has already answered the phone and is talking. So now we have the recording playing over the…
13 votes -
Bulk Assign Inventory Numbers
Since we have multiple sites on our account it would be nice to bulk assign inventory numbers to Auto-Receptionist numbers and then change the site the number belongs to. It helps organize all the numbers on our account.
1 vote -
linking analytics on company website
linking analytics on company website
1 vote -
tool that can download a fax for specific numbers into a shared folder located on an on-premise server
A tool that can download a fax for specific numbers into a shared folder located on an on-premise server
1 vote -
Line of Business Analytics - add "Last Month To Date" as a preset date
Please update "preset" date ranges to include Last Month To Date option
1 vote -
Ability to block short code numbers the same as blocked phone numbers
Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numbers to block, it prefixes the number with the number 1.
41 votes -
Option to view extensions with no activities in call logs
Option to view extensions with no activities in call logs like a button or included on the filter button
1 vote -
Restrict users from changing the profile picture
As a business we need to have a common profile picture for all users, but currently as an admin we don't have the access to restrict the users from changing their profile picture. We could see a lot of users using personal pictures and other in-appropriate pictures, it would be useful if you could include the option to restrict user from changing profile picture.
12 votes -
put none RingCentral contacts to their deskphone's presence keys
put none RingCentral contacts to their deskphone's presence keys
1 vote -
To have an option of knowing the call queue number recipient for the SMS
The system should have an option of showing on the SMS email notification on which call queue numbers the message was sent to.
1 vote -
Restrict access to Admin Portal by geographic location of IP address
Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.
27 votes -
RingCentral App: Do not Disturb Status should also stop incoming calls from queues
As per support case 16076197When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue.To be truly in DnD mode users have to Turn off "Accept call queues" and then change their status from "Available" to "Do not disturb".
Please can we request that the status DnD work as expected and not disturb users, regardless of whether they are also queue members.10 votes -
Enable Archiver Audit Trail Timestamps
Hi, TeamPlease consider adding Archiver to Audit Trail TimestampsWe need to identify who or which user have Disconnected or Connected the Archiver.Also, any status changes should automatically send a notification to the Super Admin or mutiple email whether an Archiver was Disconnected or Connected,The Archiver status is very essential for some business where they have ti keep important call logs & recording. A notification / Time stamps to the users whether it was Disconnected or Connected by someone or Disconnected due to change of Archiver credentials would help them manage it and prevent loss of impotant files. Thank you.
2 votes
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