Ability to exclude internal calls from automatic call recording
Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording
29
votes
Rob Davis
shared this idea
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Eric
commented
This is a common feature with this type of functionality and helps with excluding confidential company conversations from being published accidentally. This will reduce the friction of adoption as well.
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Gerd
commented
Customer wants to deploy RingSense for Sales for all external calls, but internal calls should be excluded automatically.
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Karen
commented
We do not want internal calls recorded, but MUST record external calls, it is a waste to have automatic recording if we cannot use it due to the inability to exclude internal calls.