2048 results found
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Call Waiting options to redirect when turned off
When turning off Call Waiting currently callers are redirected to Voicemail. There should be options available so a call can be redirected to other places not just voicemail.Call Not Answered has the ability to select different option to redirect the call so Call Waiting should have the same ability.
7 votes -
Ability to add number or coworker in ring settings of user template
There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.
7 votes -
Forward faxes to a external number
Like how the call forwarding works, forward the faxes to a external number
8 votes -
Call Recording Capacity Report
Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to avoid having this type of issue.
6 votes -
Show the original inbound display information in call queue overflow
In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.
5 votes -
Add function to claim a domain to prevent account sign-up
For enterprise accounts, a function to claim a domain/domains to prevent users from signing up using their corporate email addresses.
7 votes -
Yealink Softkey Programming Should Be Available in the Admin Portal
Yealink Softkey Programming Should Be Available in the Admin Portal
7 votes -
Set multiple numbers in external call forwarding
A feature to set multiple numbers that can be forwarded externally in custom rules
11 votes -
Enabling Automatic Call Recordings for a specific Site
Enabling Automatic Call Recordings can only be done through the main site.Due to confidentiality reasons and time consuming for hundred of users, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.
5 votes -
Call handling - please revert back
For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
10 votes -
Ability to select phone numbers assign to an IVR as a called number for custom rules
The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list
3 votes -
Anonymous inbound caller ID
Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.
4 votes -
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
14 votes -
clone
Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.
5 votes -
Turn off DND from Online account admin portal
Should have a feature to disable DND status of user extension on the online account admin portal
10 votes -
Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
29 votes -
Personalize CNAM
ability to use person's name for CNAM
18 votes -
Please add the ability to have multiple group managers for a usergroup.
Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this will help in many companies.
29 votes -
Enable and Disable Call Recording Prompt
We would like to have the option to enable/disable call recording prompts for user extensions, call queues, etc.
5 votes -
Ability to retrieve call recording even if the call was transferred to an external number
Ability to retrieve call recording even if the call was transferred to an external number
10 votes
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