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2182 results found

  1. Yealink Softkey Programming Should Be Available in the Admin Portal

    Yealink Softkey Programming Should Be Available in the Admin Portal

    8 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Ringcentral Analytics to support integrations such as Hubpot

    When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Include contents of SMS/MMS on the Logs

    -client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)

    38 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
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  4. Pre-assign a number to be ported in without mapping.

    It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Automatically add new RingCentral numbers to TCR Campaign

    Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process for new RingCentral numbers and make use of an active TCR Campaign

    21 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  6. Admin able to review all messages.

    Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Purchase UK Mobile Numbers

    We would like RingCentral to offer mobile numbers similar to what other competitors offer.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Sort Users by Last Name in Admin Portal

    Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.

    8 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  9. Archiver for Performance reports and increase data retention to more than 6 months

    Ability to include performance reports in archiver and increase data retention to more than 6 months

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.

    Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is there a feature/can there be a feature with makes central administration of the external directory possible?

    12 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  11. Report - Phone System > Groups > All Email References

    A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Relocate the chat icon or save button - mobile device

    When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.

    12 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Anonymous inbound caller ID

    Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Set multiple numbers in external call forwarding

    A feature to set multiple numbers that can be forwarded externally in custom rules

    13 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Notify sender AND recipient of blocked robocalls

    If RC is blocking transmission of calls or faxes because it determines that they are robocalls, both the sender and the intended recipient should be made aware that they are not going through. That way, the sender can contact the intended recipient directly if it is a direct or important transmission, and the intended recipient has the opportunity to "white list" the number. Example: I am a medical doctor and a laboratory has been blocked from sending me faxes, which may actually be important patient results!

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Enable and Disable Call Recording Prompt

    We would like to have the option to enable/disable call recording prompts for user extensions, call queues, etc.

    6 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  17. Disable/Block Calls on Fax only Accounts

    All numbers for RingCentral Fax only accounts are equipped with Voice and Fax services by default. There is no option to change number to "Fax" only number for fax only accounts. Unfortunately there is no way to stop anyone from placing a voice call to a customer's fax number.Customer wants to have the option to change the number type of their phone numbers to "Fax" only. They don't want to receive any phone calls to their Fax number/s.

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. "Ability to retain the initial call queue name when transferring to another call queue."

    Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answer "Thank you for calling Brand X, how can I help you?".Separately, we have customers calling in to Brand Y, where we answer "Thank you for calling Brand Y..."Sometimes, all of our agents our busy, so a call gets routed to our overflow team. Our overflow team might take…

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Background Wallpaper Logo / Screensaver

    We just purchased and deployed Cisco's 8851 phones to our entire company from Spectrum, programmed/supported by Ring Central. After 3+ weeks of working with our IT department trying to figure out how to get our company logo on the wallpaper of the phones, to have it disappear in 1-2 hours after we get it on there, I found on the forums here that each time the phone provisions, it removes the Cisco saved programming that is directly entered into the Cisco background 3rd party software. I couldn't figure out why the saved settings kept changing. I see that this was…

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Call Handling - put it back like it was!

    Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!

    12 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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