Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.
Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is there a feature/can there be a feature with makes central administration of the external directory possible?
CMIT
shared this idea
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Adam
commented
Yes this does give me the bare bones of what I needed, but it isn't ideal. Especially requiring the + to start the number, which gets lost if you open in excel. Also, maybe our use case is unique, but I can't list the same number more than once even for different purposes (in our case, the same company's primary number, but I add different instructions depending on what the person is calling in about - making a payment, submitting a claim, etc.)
It can't be that hard to make this content editable in the admin portal, rather than downloading/uploading a VERY difficult csv file. Our last phone platform had this option and it worked very well. I am surprised this is the solution you came up with to this problem.
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Nathan
commented
What was delivered was the barest minimum sadly.
You cannot see the imported contacts to edit them, it is really intolerant of any spaces in your telephone numbers and MUST have the country code in all of them.
You have to keep manually updating them with a CSV! - not at all great