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573 results found

  1. Bulk Delete Voicemail Messages on Desk Phones via Admin Portal

    To efficiently use deskphones in a shared space, e.g., hotels, the ability to delete voicemail messages in bulk on the Admin Portal and be deleted in sync on desk phones should be a feature.

    2 votes
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  2. Ability to create a template to modify messaging notifications.

    The customer requests the addition of another email address to receive fax notifications for all user extensions. However, templates do not offer an option to modify or add email addresses for receiving messaging notifications.

    3 votes
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  3. Custom ringtone for call queue

    We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from

    4 votes
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  4. An option to disable the missed call notification via email for business hours only from call queue

    An option to disable the missed call notification via email for business hours only from call queue

    1 vote
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  5. Be able to classify in folders the user settings templates

    Currently all "User settings templates" can be sort by name, created date.. which requires to have a naming convention to find the good templates.

    Is it possible to be able the classify the user template under folders and subfolders.
    For example if I have several user settings template to manage all bank holiday then I can put all of them in the same subfolder.

    It will be much easier to manager the templates like that.

    Thanks

    2 votes
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  6. Forward to AI Receptionist from any other extensions

    Ability to forward to AI Receptionist from any other extensions

    1 vote
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  7. Display User's Direct Number in "Forwarded To" Field on Call Log

    It would be greatly beneficial for us to have the option to display the user’s direct number in the "Forwarded To" field of the call log when receiving calls through the RC App.

    Currently, when a user—who only uses the RC App—receives a call, the system defaults to showing the main number under "Forwarded To." This can lead to confusion and makes it difficult to identify the intended recipient directly.

    We believe having the ability to show the user’s direct number instead would greatly improve clarity and call tracking.

    1 vote
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  8. IVR Routing: Return Call to Dialed Number When Keypress is Selected in IVR

    I finally got they Poly phones plugged in at my remote restaurant. I have an IVR set up & I have all the prompts set up but I cant find where to set it to USE this menu when someone calls.
    the phone # for this remote restaurant is 317-548-0749. it should go to the IVR Menu called 3141 Menu. then if they press 3 it should ring the physical phone at the restaurant.

    Summary:

    caller dial the user number route call to IVR when caller press key press 3 it should route back the call to the number dialed…

    2 votes
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  9. Custom Hold Music on users end

    There should be the ability to place custom hold music/recording for individual user extensions just like there is for a group call under call queue

    3 votes
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  10. Ability to view list of templates associated to a specific User.

    When you are logged into the Admin Portal. Click users, then see the new " Templates Applied to this user " Tab. This will give you the ability to add and delete templates and have a very quick representation to see what Templates are applied to that specific user and add or delete if necessary.

    7 votes
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  11. Round Robin - Call Queue Setting

    Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are…

    4 votes
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  12. To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present

    To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present in all relevant fields.

    1 vote
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  13. Using Multiple Entity IDs to one RC Account

    Ability to use multiple Entity IDs on different region to only one RingCentral account

    6 votes
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  14. Adding Users with phone numbers

    When adding multiple users on the account, it should assign a phone number to each users but the phone number must be sequential and not just a random number.

    1 vote
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  15. Feature Request: Enable Call Recording on External Transfers to RingCX

    Hi RingEX and RingCX Developer Team,

    I would like to submit a feature request regarding the call recording functionality for externally transferred calls to RingCX.

    Currently, when a call is transferred externally from RingEX IVR to RingCX, the call is not recorded during the transfer. This behavior presents challenges in maintaining consistent call recordings, especially when handling transfers that involve external sources.

    We request the implementation of a feature that ensures all externally transferred calls, including those from RingEX IVR options to RingCX, are automatically recorded during the transfer. This would help ensure that all relevant interactions are captured for…

    4 votes
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  16. Bulk upload of Hold Music

    Bulk upload of Hold Music to all users who need to use such hold music

    2 votes
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  17. Make selected user more prominent

    Make the selected user more prominent.

    This should be a simple CCS fix.
    See the attached image for what I'm on about.
    I dare you to find the selected user in 2 seconds, especially when scrolling a long list of users.

    4 votes
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  18. Use Virtual number/Substitute Caller ID number for call forwarding

    Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.

    5 votes
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  19. Missed call notification from call queue directly to RC app

    We would like a feature to set the missed call notification from call queue Upon checking the notification setting for missed call under call queue extension > voicemail notification our only option for the notification is by Email and SMS, it would be better if the notification can be set to go directly to the messages in the RC app as notification

    1 vote
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  20. performance reports

    To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.

    However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.

    Please have the option to save performance reports with custom time and…

    17 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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