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587 results found

  1. The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.

    1 vote
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  2. BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature

    Details : wants to have the option to block numbers using the handset and all the numbers would reflect in the users block list

    Current behavior : currently the option is saved only on the deskphone and not linked to the Admin Portal

    Expected Behavior: To have the blocked numbers reflect in the portal when saved using the handset

    Brand : BT Business

    1 vote
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  3. Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
    All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?

    1 vote
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  4. Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
    All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?

    1 vote
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  5. A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.

    2 votes
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  6. We contacted support seeking assistance with setting up Yubikey with RC MFA we were educated where to navigate to setup the MFA however we failed setting it up as Ringcentral does not support FIDO MFA authentication

    It would be helpful if we are able to set this with RC

    2 votes
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  7. Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).

    5 votes
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  8. ability to turn off call forwarding that the user set through the desk phone from the admin console?

    2 votes
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  9. The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…

    2 votes
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  10. Customer is requesting for us to consider adding an option in the user details to allow entering only the first name or last name. This would indeed be helpful for extensions named after specific Job Title or Positions.

    3 votes
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  11. Can we requested for the addition of several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral. The requested fields are:

    Number of calls per day/week
    Number of voicemails followed up on within X hours/days
    Average speed of answer
    Abandoned calls
    SLA percentage

    1 vote
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  12. Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?

    8 votes
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  13. To efficiently use deskphones in a shared space, e.g., hotels, the ability to delete voicemail messages in bulk on the Admin Portal and be deleted in sync on desk phones should be a feature.

    2 votes
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  14. Please add a capability to have a unlimited SMS bundle for the account, we are constantly receiving notifications that our SMS is approaching its limit and we cannot afford for the SMS service to be disrupted for our account

    1 vote
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  15. The customer requests the addition of another email address to receive fax notifications for all user extensions. However, templates do not offer an option to modify or add email addresses for receiving messaging notifications.

    3 votes
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  16. Enable Account Administrators to access, manage, and configure SMS auto-reply settings centrally. Additionally, provide functionality for admins to set up or modify SMS auto-reply settings across all user extensions in bulk.

    1 vote
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  17. Currently, when a user misses a call and the call gets forwarded to an IVR, call queue, or another extension, the system only displays the original caller’s number. There is no visibility into which user or extension initially received the call before it was forwarded. This lack of context makes it difficult for teams to track call flow, identify who handled the call first, or provide informed responses.

    We request a feature that displays or tags the original recipient of the call (e.g., "Originally from Ext. 224") when it is forwarded to another destination. This information should be visible to…

    1 vote
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  18. When call was routed to the user extension, we should have the option to ring the user or route the call directly to the voicemail of the user to leave a message.

    1 vote
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  19. We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from

    4 votes
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  20. An option to disable the missed call notification via email for business hours only from call queue

    1 vote
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