933 results found
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CALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
ALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
This is working when numbers are cloud connect but not in numbers assigned as CCRN
Need to see the logs in reporting and analytics
1 vote -
Auto-Connect Calls in IVR Menu When No Option Is Selected
We would like to request an enhancement to the IVR Menu extension.
Currently, if a caller does not select any option, the IVR repeats the prompt three times and then disconnects the call. We are requesting a feature that would allow calls to be automatically connected or forwarded to a designated extension if no menu option is selected within a configurable time frame.
This enhancement would help prevent dropped calls, improve the caller experience, and ensure that callers are still assisted even if they do not make a selection.
Thank you for considering this request.
2 votes -
Improved Caller ID Display for Incoming Calls
To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).
Desired Outcome:
Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.20 votes -
Reports for incoming calls declined by the users using the 'Declined' button in the RingCentral app or deskphone
Reports for incoming calls declined by the users using the 'Declined' button in the RingCentral app or deskphone
1 vote -
Additional Number Port In Columns
It would be so valuable to see two new columns in the Number Port In page. One being 'Site' and the second new column being 'Number(s)'.
1 vote -
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
1 vote -
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
2 votes -
Disable users making calls or texts outside of TCPA hours
We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).
This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.
Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.
6 votes -
Call Forwarding
It would be great to see an option to be able to ring a phone using its DDi number without ALL devices and phones listed under the same user to ring by not using the toggle off/on per device and have a different option.
1 vote -
Configure Desk phone keys to dial extension directly
Checking the ring central features there is a feature that allows the caller to press zero to connect to the operator, we want this feature to setup in our phones internally so when a client pick up the phone and press 0 in the desk phone keypad we want them to be connected directly to the receptionist, however checking this with support this is not configurable from Ring central admin portal
1 vote -
Automatic Update of External Shared Contact
Have an option to automatically update the external shared directory across extensions, as the shared external directory is currently on manual option.
11 votes -
Ability to add a phone number on the Common Area phone
Ability to add a phone number to the Common Area phone that is listed in the Phone Inventory section.
1 vote -
I want to enable voicemail to text and then have the ability to print them in bulk,
I want to enable voicemail to text and then have the ability to print them in bulk, instead of going through emails one by one
1 vote -
Transferred calls to Ring on extension that has multiple users added on Ring Settings
We have an extension that has a rule set up that all calls that go to that extension ring on all phones. We want another rule be set that calls that are transferred to that extension only ring on that extension and not on all phones
1 vote -
Option to forward a deleted or quarantined number
There should be an option to forward an old number to a newly changed number.
1 vote -
Swap licensed number to direct number assigned as primary number
It would be more efficient if there were a simpler way to swap the licensed number assigned to a user with an additional local number and set it as the primary number.
Ideally, there should be an option to change the licensed number to the assigned additional local number as the primary number without having to move the number to the inventory first.
1 vote -
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices.
2 votes -
Group chat on admin portal
A customer would like access to the Admin Portal for a Group Chat on their account to make changes, even though they are not currently a group admin. This is to help manage the account setup and remove groups that are no longer in use.
1 vote -
Request for Daily Average Call Data (Weekdays Only) in Analytics Report
After downloading the 3-month call data from Analytics for a call queue group, the report currently only provides the overall average number of calls for the entire 3-month period. However, I’d like to review the average number of calls per day, specifically for weekdays (Monday–Friday).
Could you please help update or provide a revised report that includes:
The average calls per weekday, and
(If possible) a daily breakdown excluding weekends.
3 votes -
Route IVR Menu Key Press to Company Greeting
Feature Request: Route IVR Menu Key Press to Company Greeting
SummaryEnable IVR menu key press options to route directly to the Company Greeting.
Current Behavior
IVR Menu key press actions can only be routed to:
An extension
Voicemail of an extension
An external number
Dialed-by-name directory
Currently, there is no option to route a key press to the Company Greeting.
Requested Enhancement
Add “Company Greeting” as a selectable routing destination for IVR menu key press actions.
1 vote
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