This is critical. Most of hospitals and large doctor offices need Caller Id to see who is calling, so we would enter name in address book (create profile/contact). But this would stay in one extension. So patient goes to see doctor, then she calls lab, imaging center, infusion center, pharmacy and all these departments have access to the same medical record system, but phone wise, each user would need to create their own contact. If we share all other patient information under 1 EMR, why we cannot share phone contact under 1 VOIP. And every single company has 1 client list, 1 patient list, se if we create contact on company level that needs to be shared. For healthcare, workers tend to use only extension that gets regulary updated with all new patients that call each day, and therefore they do not utilize their own extensions, and than managers limit number of extensions. If I can share sharepoint database, if i can share my iphone contacts, and if I can let users to update those contacts centrally, so why RC cannot do the same. Make one company wide contact list that can be shared and that some user can be authorized to make updates. For hospitals, that would be intake department and schedulers, and boom, everyone else in hospital/clinic can see who is calling. Again, once you do this RC will triple in size in 1 year. So please share this comment with your CTO and CEO. This is low hanging fruit for you. What you have now, which are manual uploads is so 2010.

manually updating via CSV is painfully tedious. There has to be some type of integration with CRM or other phone books, right?