2185 results found
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Allow number inventory move to unassigned extension
In the past when we deleted a user, the number would go back to unassigned extensions, now it goes to number inventory. It's more efficient, because all the numbers unassigned ext would forward to our main number. With Number inventory you have to manually assign each number to a temporary (dummy) extension and forward.The old way IMO worked better with numbers going to unassigned ext after being removed from a user.
4 votes -
Option to remove cost centre as a number is put back in the inventory
As CSMs we see a lot of customers getting confused when they unassign a license and move it back to the inventory that it's not then available to be assigned to some users due to the cost centre associated with the number. Some customers do want numbers to remain attached to specific cost centres but to help with this it would be great to have an option when you move a number back to the inventory to have the ability to reset the cost centre so that it can be used for any user
4 votes -
allow email address as login to to service web when accessing voicemail message only
cannot login if using email address for message only extension but it works if using the RC main + extension number
1 vote -
Being able to export all blocked numbers in our account
Our Security team and HR division asks this from time to time and to have the ability to export all the Blocked Number for all of our stores (over 1000) would be a helpful tool.
1 vote -
UC Command Line Interface
Adding a CLI to RingCentral UC would allow an unprecedented level of automation when making changes over a large area of infrastructure. The application of urgent routing changes across an Enterprise, scriptable input to make updates en masse and reference variables and lists/arrays. This is essentially turning the bulk upload process into a real-time view/modify within the system.Not sure if the central databases would support that sort of end user access and be able to keep up with real time changes, or if there's a current methodology behind making changes via document submission vs real-time CLI access.
1 vote -
Add unassigned lines to existing mobile users in bulk
The current option to edit user in bulk doesn't include the option to assign unassigned lines to existing mobile users.
1 vote -
Custom IVR keypress greeting
A feature for setting up a dedicated greeting for keypress that by-pass the forwarding extension/call queue`s greeting
1 vote -
Option to have same email domain sign up for a separate account
Option to have same email domain sign up for a separate account. It would also be a great addition if there will be option to allow users to sign up on their own separate account using the company domain. What is happening now is that when you use the same email domain to sign up a separate account, it is not creating a new one but instead creating a new user extension to the primary account of the company.
1 vote -
detailed user forwarding settings report
I would like to find out all the extensions that are forwarding to other extensions/numnbers we are doing a user audit without having to go to each users profile and checking if their ext.number is forwarding
1 vote -
Call Wrap Up time set to 2 and 4 minutes
Can we have option on the Wrap Up time on our call queue for 2 and 4 minutes increment because 1 minute is too short and 3 minutes is too long for our customers
22 votes -
Release notes do not contain all fixes or modifications
The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release notes. For example, how to modify the large meeting license. The process completely changed in the Admin portal and I received no communication from RingCentral about when this changed or what the new procedure is. There have been several other changes to the Admin portal or the RC app that are not being communicated to customers, this is frustrating.
15 votes -
Allow multiple users to have the operating extension instead of just one user
I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.
3 votes -
restrict notification settings
Related that email alert on Call recording I don’t want my users to receive that email alert that recording has been switched on. where I can edit this setting Being an owner and Admin of this account I don’t want any alert email to go any user email. RESTRICT ALL. I am saying what if any user call you for any changes in settings?
1 vote -
notification when monitored users received a phone
it is useful if there will be an automatic notification showing that a specific user being monitored on the RC desktop app receives or currently engaged on a call so that we can listen to it right away without needing to go to the HUD manually.
1 vote -
Admins ability to disable extension on a Specific time
Admins want to have the ability to disable a user extension on a set date and time
1 vote -
Changing conference call participant codes
We weould like the ability, as administrators, to control the conference call participant codes (length). Currently when you hit change a random 9 digit number is given. We would like to be able to modify this. For example we sold iket o make a four digit pin instead.
6 votes -
Ability to prioritize custom rules
With custom rules, it would be beneficial to rank/prioritize one rule over another. If the criteria of multiple rules are met, we should be able to create an order in which the rules are followed.
3 votes -
Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN
Administrators would like to disallow users from making changes to their individual user info but still be able to change their voicemail PIN. When unchecking user info, the user is not able to change their voicemail pin. The request is to be separate those permissions.
5 votes -
Add a date/time delay to RingCentral account activation email
The account activation emails expire in 48 hours, so if we create a user account on Friday and send the activation email it will usually expire before the user has a chance to read it, which generates a supoort ticket. If we select send later we need to remember to go back in to send the activation email once the user starts, revisiting the same task twice is inefficent. If we wait to create the account until the user starts this creates delays in updating their phone number in our directory, their texting function doesn't work for a couple of…
10 votes -
Provide the ability to mark SMS as "unread" within MVP
We offer the ability to mark all messaging tools as unread BUT SMS. VM, Fax, Messaging, etc. Providing this option allows for a user to provide themselves with the unread notification reminder for follow up.
1 vote
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