Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2183 results found

  1. Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.

    1 vote
    How important is this to you?
  2. Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about…

    2 votes
    How important is this to you?
  3. With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire company. We have around 127 sites so if everyone was published in the main directory, not only would be unwieldy, it would also invite calls in between sites that users would not want to receive.In Multi Site you should have a separate phone directory just for that site.

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  4. Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee

    1 vote
    How important is this to you?
  5. The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.

    13 votes
    How important is this to you?
  6. The dialed number is currently not showing in the RingCentral app, phone app, and mobile phone app. It is showing in analog/physical phone though. Please add this feature in the applications as well. Thanks.

    6 votes
    How important is this to you?
  7. It would be very helpful if we could filter the extensions to only show the ones that are selected. Currently you have to filter by other fields or go through each page to find which extension is currently set for the key.IVR Menus >> Key Presses >> Edit

    1 vote
    How important is this to you?
  8. Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.

    4 votes
    How important is this to you?
  9. assigned Super Admin will not see the call logs of other Super Admin

    2 votes
    How important is this to you?
  10. I work at customer service in an accounting firm, we use tasks to create new client tickets. Is there a way to download the tickets in excel format for record purpose?

    1 vote
    How important is this to you?
  11. It would be great if we could create a new voice recording and have it go live at a different date and time.

    1 vote
    How important is this to you?
  12. A feature in which a caller can press a specific key press to forward their call to voicemail whenever they don`t want to wait for an available call queue member

    1 vote
    How important is this to you?
  13. Issue: Customer wants to add a feature on the dial-by-name extension to reduce the call timing or waiting time before it will be transferred to the extension wishes to talk to
    Behavior: When the caller chooses dial by name directory from the iVR option and presses 3 letters of the last name of the extension where they would like to be connected, it took like 6 to 8 seconds of waiting time, like dead air of 6-8 seconds before it will be transferred to the person selected to be transfer

    Step to Reproduce:
    Login to UID:
    Click Phone system,
    Auto…

    2 votes
    How important is this to you?
  14. We have Ringcentral account based in US. Currently, users outside US need a Standard International dialing role just to dial/call local within its location (outside of location where account is based) because if we assign Standard dialing role, the user won't be able to dial/call externally but can ONLY call within RingCentral.

    2 votes
    How important is this to you?
  15. The feature will allow the other users to know if they can pick up the call intended for the user under their presence.

    2 votes
    How important is this to you?
  16. With turnover happening I "recycle" extensions that are already in use as to not have pay to add a new user every time we have someone leave, especially considering the extension is already set up. The only problem with this is that Joe Smith now has Jane Doe's voicemails and text messages. You should give the admin the ability to clear a users history so it can be reused for a new hire filling in a vacated role.

    2 votes
    How important is this to you?
  17. For Now, we can block via super admin and it would automatically add to all extensions.Can we have an interface where we could add/remove blocked numbers and select which extension it will be applied to rather than clicking each user and blocking the same number.It would also be better if we can add multiple numbers at the same time rather than inputting them one by one.This would really be a big help and easier to manage spam call and texts even clients that request to be removed from being contacted

    2 votes
    How important is this to you?
  18. When Logging In to Admin Portal it would be more user-friendly if we can have the option to click on Fax Logs Instead of Call Logs for fax account only since it is confusing why we are seeing call logs when we only use fax service and we only have fax account

    1 vote
    How important is this to you?
  19. The way the paging devices work is impractical if you need to page quickly. I'm not sure if this has to be dialed as shown (*84#9980#) , but when I try to create a contact, it will not accept the special characters. Is there a way that paging can be setup to appear in the directory?

    1 vote
    How important is this to you?
  20. "Quick question. Is there any way to give someone Analytics portal access but only let them see a small subset of numbers?"- Our customer is asking if there any way to give someone Analytics portal access but only let them see a small subset of numbers?

    1 vote
    How important is this to you?
  • Don't see your idea?