RE: Customize Call recording reminder emails
Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about getting these messages monthly. Summary of desired changes:1. Allow edits to the templated email that is sent monthly, we should be able to edit the subject line as well as the contents of the message from the admin side2. Allow customization of frequency of when these emails are sent. (Monthly, quarterly, yearly, never, etc)
Brandon
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