Time out feature within IVR menu
The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.
13
votes
Rachel
shared this idea
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Richer
commented
The super admin can set up an option for the caller to be connected to an operator extension if in case he or she made no actions on the IVR Prompt or wait for the prompt to repeat 3 times.
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Brian
commented
The request is for the ability to change from 3 to 1 on how many times the prompt is played before going to the operator.