2184 results found
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Add 'Assign To' feature to Number Inventory
Requesting to add 'Assign To' to the menu option in the Number Inventory. Currently the only option listed is Delete, with this, we can delete multiple numbers at once; however, we cannot assign multiple numbers at once. This would be beneficial for managing numbers that have been moved back to the inventory after a user is disabled or deleted.
2 votes -
Send email notifications when paging devices' status changes.
We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.
1 vote -
Send Fax to multiple extension/recipient
is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension
74 votes -
Create Download List for Message-Only Extensions
Admins need the ability to download a list of message only extensions that includes their "Message Only Extension Details." This is available under User List but not available under Message-Only Extensions.
19 votes -
Automatically Add/ Remove Live Report Licenses
It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thing of needing to transfer a license to another user if one is removed and another is added is not a good UI experience for RingCentral customers and also adds unnecessary work for your RingCentral support teams.
1 vote -
Call Queue Prioritization from the same Primary Members
Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from in queue two. Allowing VIP customers or other more urgent callers to reach a live agent faster.
9 votes -
Deleted Items - Data Retention
Is there a way to change the default auto delete time on a voicemail box from 5 days to 30 days? We are a medical clinic, and it would be very useful to have deleted items last longer in the event of an incident with a patient.
1 vote -
Looking for a way to not send automatic email alerts to users added/removed to and from the phone monitoring queues
This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.
1 vote -
Allow a particular user to receive more calls than others in a rotational call handling queue
in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of a high performing user would be a great feature.
5 votes -
Admin Portal IVR Menu - Pls make Text To Speech Box Expandable
Hi,Please can we request that the IVR Menu, Text to Speech, Text Box is expandable?This text box is tiny and when we need to enter a long message, it is difficult...
11 votes -
Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)
Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues.This feature would be particularly useful when we have been asked by the business to divert all calls in the phone system for a specific business area.
5 votes -
Massively change Display name for users
Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
1 vote -
"Friendly Name" or "Alias" for User to avoid long names showing on Line Keys etc
We have a number of user accounts / phones where the name and surname combined are quite long. This results in the display on the phone to continuously scroll when either displaying the user's extension on the phone (in the top left hand corner of their handset) or when setting up line keys / speed dials. It seems the max length for a name on an Avaya J 139 is about 14 characters before it starts to scroll / truncate.On one Yealink Cordless handset we have it simply shows initials as there are too many characters!It would be really good…
5 votes -
Provide notification that call may be monitored, only in states that require that.
This customer required notification to callers that there call is being monitored. This is only for inbound and outbound calls that will be monitored. The customer feels this is required by law in any 2 party consent state. To play a blanket message on any call (whether it will be monitored or not) is very disruptive to their business especially for out bound calls.
1 vote -
Universal MVP installer for MacOS
Customer has a large installation of MacBooks with various chipsets - Intel, Apple M1 and soon Apple M2. They are requesting a universal installer be created so they don't have to know what chipset the MacBook is running. This makes pushing out software updates extremely time consuming and frustrating. They have stated that RingCentral is the only software vendor that does not have a universal installer for MacOS.
1 vote -
ALLOW USERS TO ADD THEMSELVES ON A CALL QUEUE
Admin wants to empower users to ADD or REMOVE themselves in a queue/s from inside their very own idividual user portal rather than the admin having the sole access or responsibility in adding or removing members.
1 vote -
Have an option to close the case in My Case Portal
Have an option to close the case in My Case Portal
1 vote -
IVRU - Prompt -Text
When typing the text for the system, the box is to small to see the entire message at one time. Could it be a pop out or larger box?
3 votes -
Add more details on specific account changes for email notifications to the main superadmin
Please add more details on specific account changes for email notifications to the main super admin. For awareness of the main super admin, if changes are made in the account, he should be notified in detail, e.g. Ext 7003 reset his own password
1 vote -
Submit invites for extensions
Need to have the capability of resending invites for previouslyactivated extensions that are being reused
1 vote
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