2181 results found
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Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)
Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues.This feature would be particularly useful when we have been asked by the business to divert all calls in the phone system for a specific business area.
5 votes -
Massively change Display name for users
Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
1 vote -
Provide notification that call may be monitored, only in states that require that.
This customer required notification to callers that there call is being monitored. This is only for inbound and outbound calls that will be monitored. The customer feels this is required by law in any 2 party consent state. To play a blanket message on any call (whether it will be monitored or not) is very disruptive to their business especially for out bound calls.
1 vote -
Universal MVP installer for MacOS
Customer has a large installation of MacBooks with various chipsets - Intel, Apple M1 and soon Apple M2. They are requesting a universal installer be created so they don't have to know what chipset the MacBook is running. This makes pushing out software updates extremely time consuming and frustrating. They have stated that RingCentral is the only software vendor that does not have a universal installer for MacOS.
1 vote -
ALLOW USERS TO ADD THEMSELVES ON A CALL QUEUE
Admin wants to empower users to ADD or REMOVE themselves in a queue/s from inside their very own idividual user portal rather than the admin having the sole access or responsibility in adding or removing members.
1 vote -
Have an option to close the case in My Case Portal
Have an option to close the case in My Case Portal
1 vote -
IVRU - Prompt -Text
When typing the text for the system, the box is to small to see the entire message at one time. Could it be a pop out or larger box?
3 votes -
Add more details on specific account changes for email notifications to the main superadmin
Please add more details on specific account changes for email notifications to the main super admin. For awareness of the main super admin, if changes are made in the account, he should be notified in detail, e.g. Ext 7003 reset his own password
1 vote -
Submit invites for extensions
Need to have the capability of resending invites for previouslyactivated extensions that are being reused
1 vote -
Supervisor or Group Admin should have access to recorded calls for their team.
In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to supervisor so they can listen calls.
13 votes -
Suppress notifications to users when template changes are made or pushed
We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion. It would be great as an admin to push out the template and not have the user notified. We have the box unchecked to email the user but they still receive the message.
24 votes -
Desk Phone Forwarding - Call Logs
We ran into an issue today with a RingGroup when called returned a message "phone is not online". After quite a bit of troubleshooting I found that a user had forwarded his desk phone to an invalid extension. This extension is at a remote site so all troubleshooting was done remotely. The Call Log shows "hang up" and the Performance log shows Ringing and then nothing.Since there is no insight to the status of deskphones from the portal it would be helpful if the call log and/or performance report would have shown the call trying to ring the invalid extension.
1 vote -
Incoming caller id will match the contacts added on the user when main number is dialed.
Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed.The actual behaviors is when the direct number of the user is being dialed the save contact is showing on the display screen.Note: the actual caller is added on the contact list
4 votes -
Custom ring back time settings needed in Admin portal.
We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business during peak times. The soft key (Private) park works but RC says they cannot make the Public Park settings match. This causes users many extra steps to accomplish what should be a simple task.
9 votes -
create a group that contains multiple groups.
is it possible to create a group that contains multiple groups.eg. extension 507 has call queue 508 and 509
1 vote -
Show the current IP of deskphones
You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
13 votes -
Send Fax to multiple extension/recipient
is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension
66 votes -
Shared Logs
Shared logs: calls, voice mails, SMS (texts or messaging) and faxes for all extentions.
3 votes -
Remove fax number from top of fax pages
We use our Ring Central account to allow our customers to send faxes directly out of their account on our platform. Frequently, the material they send out contains a request for a response via fax, to a number they include in their letter. However, the recipients frequently send their responses to our fax number rather than that of our customers because they see our fax number at the top of each page. If this could be removed, that would be very helpful.
5 votes -
Call reporting
I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for the length of conversations.
2 votes
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