2184 results found
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Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...
...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.
14 votes -
Add function to claim a domain to prevent account sign-up
For enterprise accounts, a function to claim a domain/domains to prevent users from signing up using their corporate email addresses.
10 votes -
Add a 'Save' button on new Call Forwarding flow in Admin Portal
Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!
16 votes -
Retrieve Call Recording
Able to retrieve automatic call recordings in the portal.
20 votes -
To be able to Sign-out all agents in BULK
For the feature "Sign-out from All Sessions" on the UC side to have an option to sign out users in bulk.
8 votes -
Ability to retrieve sent fax messages beyond 90 days
ability to retireve the actual fax messages sent beyond 90 days
31 votes -
Disable key press when a call is already ringing or connecting to a user extension or call queue
Please turn off the keypress when a call is routed, as it will route to another extension or user.
6 votes -
Allow RingCentral direct number to receive 2FA access code
It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details
16 votes -
Add an Option to Toggle to Classic View in Admin Portal
The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…
13 votes -
Call Logs site
Ability to filter call logs per site that willshow everything in per site no need to filter the extension as well
8 votes -
View available/ export a list of extensions within the client tenant
Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.
8 votes -
call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
15 votes -
Show the original inbound display information in call queue overflow
In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.
7 votes -
Remove email notification to the users when adding or remove users in call monitoring.
Remove email notification to the users when adding or remove users in call monitoring.
22 votes -
Purchase UK Mobile Numbers
We would like RingCentral to offer mobile numbers similar to what other competitors offer.
7 votes -
Automatically add new RingCentral numbers to TCR Campaign
Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process for new RingCentral numbers and make use of an active TCR Campaign
24 votes -
Dial-by-Name customization
Dial-by-Name customization-Pre recorded greetings for Dial By Name Directory or can be modify by recording new greetings
31 votes -
Outbound Caller ID Name for Toll-free/Vanity number
Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…
11 votes -
Accept calls from selected call queue
A feature for enabling a user extension to disable accepting call queue call from one call queue and still enabled for taking in calls from another call queue
11 votes -
Sort Users by Last Name in Admin Portal
Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
9 votes
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