2048 results found
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Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
Ability to have more than 25 devices in a paging only group
Ability to have more than 25 devices in a paging only group
20 votes -
email to fax with signature
Hi please have a feature to use signature in email to fa
7 votes -
The Ability to Forward Limited Extensions
We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route it to where you need.
5 votes -
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
15 votes -
Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent
There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.
The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:
Specify who will receive billing alerts
Whether these alerts come in via SMS or Email
Control over notification thresholds (ex. For X product,…5 votes -
Enabling Logging for enabling or disabling External Guest Communication
Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.
6 votes -
New User Welcome Email Customization
When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
7 votes -
Add reorder feature for custom rules
Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.
9 votes -
Purchase UK Mobile Numbers
We would like RingCentral to offer mobile numbers similar to what other competitors offer.
4 votes -
Allowing phone numbers to have option to change geographical location for outbound call
Allowing phone numbers to have option to change geographical location for outbound call
14 votes -
Update Notifications to SMS functionality
They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms
11 votes -
Dial By Name Directory - Zero Dialing
In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a caller presses zero, it directs them back to the beginning of the call flow if 'Follow incoming call routing selection' is selected for Zero Dialing at the site. We are requesting the ability to configure Zero Dialing settings JUST for the Dial By Name Directory because it can be frustrating for a caller to…
4 votes -
Multiple and / or more flexible audio interruption
Hi there,I don't know why, but the current system only allow for 1 specific audio when interrupting.This is very limitating. What I would like to be able to do (as pretty much all business does) is the following:Play hold musicAfter 30 seconds (Or maybe a random number between X and Y like 30 to 45 seconds), interrupt and play a RANDOM (Or in specific order) audio clipStart hold music againAfter 30 seconds play ANOTHER clip.Repeat for as many audio clip you have (interruption audio clip)That would allow us to have smoother wait experience and even place audio like "did you…
6 votes -
Add tools to the admin portal to easily audit user TCR campaign registration
Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?
14 votes -
download call queue list
Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues
9 votes -
Ring Groups to have its own tab under "Phone System/Groups"
Ring Groups to have their own tab under the "Phone System/Groups". It is odd that to have this functionality you need to go to the "Users with Extensions" tab and have specific labeling so you know its a group and not just a user with extension. This feature is heavily used in almost all on prem systems and should be under its own category under the phone system / groups. This would be beneficial both for end users and admin organization and ease of use/finding the difference between users setup as normal extensions and specifically for Ring Groups.
4 votes -
"Ability to retain the initial call queue name when transferring to another call queue."
Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answer "Thank you for calling Brand X, how can I help you?".Separately, we have customers calling in to Brand Y, where we answer "Thank you for calling Brand Y..."Sometimes, all of our agents our busy, so a call gets routed to our overflow team. Our overflow team might take…
3 votes -
IVR Menu Incoming Call Queue
On IVR Menu, customer wants to identify which key option the caller press on key presses
4 votes -
Download a Report Showing User Permissions / Settings
-This would allow admins to keep track on which settings their users have access to-Save time by getting sheet of the permissions of going one by one in the roles section
11 votes
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