2185 results found
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Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.
Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.An inbound call was answered by the user from the call queue. The agent transferred the call to a different user extension on the account. The system shows two different call recording legs since it is a transferred call. The customer wanted to have one leg call recording for the entire call duration to be available under the Call log tab from the Admin portal page.
22 votes -
user details user RC number in contact details instead of personal number
user details user RC number in contact details instead of personal number
9 votes -
Add an Option to Toggle to Classic View in Admin Portal
The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…
13 votes -
Call Logs site
Ability to filter call logs per site that willshow everything in per site no need to filter the extension as well
8 votes -
Custom rule time schedule time
We are trying to set a time schedule on custom rule for user extension, we would like to set the schedule 9:01 pm to 8:59 am however the time option on the custom rule is 15 minutes interval we would like to be able to set it in minutes interval
3 votes -
View available/ export a list of extensions within the client tenant
Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.
8 votes -
Show the original inbound display information in call queue overflow
In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.
7 votes -
Remove email notification to the users when adding or remove users in call monitoring.
Remove email notification to the users when adding or remove users in call monitoring.
22 votes -
Purchase UK Mobile Numbers
We would like RingCentral to offer mobile numbers similar to what other competitors offer.
7 votes -
Ability to delete more than 50 personal contacts each time
End users have the ability to add many personal contacts to their extension. Currently, due to API batch size limitation on 50 can be deleted at a time. For a user with thousands of contacts this can be very time consuming to delete contacts at only 50 at a time.
12 votes -
To be able to Sign-out all agents in BULK
For the feature "Sign-out from All Sessions" on the UC side to have an option to sign out users in bulk.
7 votes -
Ability to retrieve sent fax messages beyond 90 days
ability to retireve the actual fax messages sent beyond 90 days
29 votes -
call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
14 votes -
Accept calls from selected call queue
A feature for enabling a user extension to disable accepting call queue call from one call queue and still enabled for taking in calls from another call queue
11 votes -
Sort Users by Last Name in Admin Portal
Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
9 votes -
Retrieve Call Recording
Able to retrieve automatic call recordings in the portal.
17 votes -
Add reorder feature for custom rules
Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.
12 votes -
customize the dial pad for call parking
Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.
7 votes -
Dial-by-Name customization
Dial-by-Name customization-Pre recorded greetings for Dial By Name Directory or can be modify by recording new greetings
30 votes -
Ringcentral Analytics to support integrations such as Hubpot
When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality
3 votes
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