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2182 results found

  1. Access All Call Recordings from the 'Recordings' Tab

    Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordings from Service Web by going to Messages > Recordings, and under the 'Recordings' tab, all of the on-demand recordings are visible. On-demand recordings are also accessible from the Call Log. I am requesting that the 'Recordings' tab be used to house both on-demand and automatic call recordings so that all call recordings can be accessed in…

    6 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  2. customize the dial pad for call parking

    Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Add a feature that enables DND to turn on while the user is in an active call.

    Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.

    11 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Call monitoring group to Performance report

    Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report

    7 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  5. Report that lists all users conference host and participant codes?

    We would like to have an option that provides a report that lists all users conference host and participant codes

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Scheduled Changes

    I think it would be super helpful for administrators to have the ability to schedule changes to take place. For example, (basic example) lets say we need add a user to a call queue at a certain time and remove them at a certain time we could schedule a change. This feature could "record" the change and then we can specify when this change would occur based on date and time. This would assist admins so we don't have to remember to do something or mark it on our calendars versus scheduling it on the portal. Also eliminates the scenario…

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Call queue pick up permission

    Initially one user is allowed to pick up 10 call queue ext. to be part of the call queue pick up. And cx wanted to add more or increase the allowable numbers of call queue ext to be part of the call queue pick up (more than 10 call queues).

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Video meeting Recordings on Archiver

    Customer requesting to have the recordings of the video meeting to by sync on the archiver

    9 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  9. Stop SMS from sending on customer on campaign

    It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer

    5 votes
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  10. Ability to rename desk phone line keys presence)

    We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like:Line 1 Extension numberLine 2 Firstname Lastname

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. download call queue list

    Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues

    11 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  12. Personalize CNAM

    ability to use person's name for CNAM

    20 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  13. Dial-by-Name customization

    Dial-by-Name customization-Pre recorded greetings for Dial By Name Directory or can be modify by recording new greetings

    25 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  14. sync MS teams status to RC - DND

    I am trying to see if when I change my Teams status to do not disturb, Ring Central can also put me in Do not Disturb

    6 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Ability to add number or coworker in ring settings of user template

    There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Schedule download of User list

    Schedule download as a file of the User list in the Admin Portal

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Allow Limited Extension as Forwarding Number of User Extensions

    Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.

    5 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  18. Call Recording Capacity Report

    Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to avoid having this type of issue.

    6 votes
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  19. Limited access on the RC app to a specific user

    Limited access on the RC app to a specific user

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Show the original inbound display information in call queue overflow

    In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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