669 results found
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Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
21 votes -
Ability to route the call to another extension after the caller left a voicemail message
Want to have the option in the call handling to route the call to a different extension after the caller leaves a voicemail message.
For example, after the user leaves a voicemail, they will hear the option "to be routed to the receptionist, please press 1."
1 vote -
Outgoing Voicemail recording.
Outgoing Voicemail should also have a recording on the Ringcentral Call log.
1 vote -
Add centralized management of default desktop/extension/web application user settings
Allowing admins to set default settings profiles for our users would be wonderful from a management perspective. Currently we have to make instructions and give them to each user for them to set up their audio devices correctly, or have their extension for click to dial ring through the desktop app instead of their web browser.
Please consider adding this, thank you.
1 vote -
RingCentral Meeting Update
We understand that RingCentral Meetings has now transitioned to RingCentral Video as the primary meeting platform. However, we believe it would be beneficial for administrators and users to retain the option to switch between RingCentral Meetings and RingCentral Video within the Admin Portal.
Our team still prefers using RingCentral Meetings due to its familiarity and certain features that align better with our workflow. We hope that customers can be given the flexibility to continue using RingCentral Meetings where needed, rather than being required to fully migrate to RingCentral Video.
Additionally, if RingCentral Meetings is to be fully deprecated, we recommend…
1 vote -
Direct call waiting functionality
Direct call waiting functionality that silences the audio of a second incoming call during an active call, allowing customers to stay connected without interrupting the current conversation
1 vote -
Round Robin - Call Queue Setting
Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are…
6 votes -
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website.
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.
6 votes -
Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
1 vote -
Ability to Customize Header Name for Fax Email Notifications
Description:
Currently, when sending a fax using a company number, the fax email notification displays the main super admin’s name instead of the actual user who sent the fax. However, when sending a fax using the assigned individual's phone number, the email notification correctly displays the sender’s name.Issue:
Fax notifications sent via the company number always show the super admin’s name as the sender.
Fax notifications sent via assigned user numbers display the correct sender name.
Requested Improvement:
Allow customization or dynamic updating of the email header for fax notifications so that the sender name reflects the actual user…1 vote -
Show an account's entire list of user groups from the user extension level
Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups
5 votes -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
8 votes -
Ability To Transfer Call To A SIP Destination URL
Customer wants to route or transfer the call for their auto-receptionist number (or user extension/call queue extension) to a SIP destination URL.
2 votes -
Disable AI notes for dialed numbers
The customer has requested an option to disable the AI feature for specific phone numbers. They would like a toggle option to turn off AI note-taking when calls are received on the main number or any other selected number.
4 votes -
Edit device model for existing Key Templates
I should be able to change the device model after a Key Template has been created.
Use case: I have different phone models that I want to set up with the same key template settings. I should be able to duplicate an existing key template and change the device model for the other phones.
2 votes -
Enable SSO Enforcement at Site-Level Within RingCentral Accounts
Currently, Single Sign-On (SSO) enforcement applies at the entire RingCentral account level. However, many organizations operate multiple sites or instances under a single account, each requiring different security policies. The ability to enable and enforce SSO specifically for individual sites within a multi-site RingCentral account would provide greater flexibility and security control. This feature would allow admins to tailor authentication settings per site rather than applying a blanket policy across all sites in the account.
1 vote -
Configure external phone numbers as speed dial buttons
The option to configure or assign external phone numbers as speed dial buttons via the admin portal, as well as the ability to customize the background image.
1 vote -
SIP Header Push for Canada Accounts
CNAM:
No Central Database:
In the US, there's a national CNAM database where the caller's name is stored and can be looked up by carriers. Canada doesn't have this centralized system.SIP Headers:
Instead, in Canada, the caller ID name information is included in the call's SIP (Session Initiation Protocol) headers. These headers are sent along with the call and are used by the recipient's carrier to display the caller's name.Since there's no national database for CNAM in Canada and this is based on SIP Header, RingCentral should have a way to push SIP Header to different leading carriers.
3 votes -
view the custom rules schedule in a calendar format
An option to view custom rules schedules or created in calendar format to get an easy view when a certain custom rule will be activated.
1 vote -
voicemail
Disable voice mail. In many other platforms the voicemail can be disabled on an extension by extension basis. For example in a medial facility you would not want voice mail on a phone in the operating room. A conference room would also not need to have voicemail. The ability do disable voicemail on any given extension would be great. I would mean we wouldn't have to forward the calls to another extension or record a greeting that says please don't leave a message on the conference room phone.
1 vote
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