1015 results found
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SMS Recipient Removal in Call Queues
As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.
16 votes -
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
Details : Currently, BT-provided phones numbers auto answers inbound calls causing phone calls to immediately follow and ring through the BT Cloud Work Call flow which causes the forwarding option of another provider to be bypassed
Expected Behavior: To allow the phone number to only be rung instead of auto answering the call which would mess the Call Forwarding of another phone provider
Brand : BT Business
1 vote -
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
1 vote -
Custom AI Notes announcements should also be applied to inbound calls.
Requesting to have the ability to customize the AI Notes announcements for inbound calls.
1 vote -
Set the super admin to receive the Two-factor authentication code for the non admin users to login.
I want to implement a system where users can only log in if they enter a code provided by the admin, rather than receiving it via email. For example, when a user attempts to log in, the required code would be sent to the admin's email or generated within the admin portal. This approach ensures that only the admin can authorize user logins, maintaining strict control over access to the system.
3 votes -
UC Voicemail should have AI capabilities
UC Voicemail should have AI capabilities and features that allows you to:
Filter out voicemails under a certain duration (e.g., less than 10 seconds)
Automatically prevent multiple voicemails from going to the inbox
6 votes -
Option to duplicate or use the same extension number
Option to duplicate or use the same extension number for different sites
10 votes -
Two or More Company Main Numbers Without Auto-Receptionist Dependency
Current limitation:
The system only allows one main company number per account. Any additional numbers intended to function as primary contact numbers must be routed through the Auto-Receptionist.Requested enhancement:
Enable support for multiple company main numbers that can operate independently without being required to route through an Auto-Receptionist.Business need / impact:
Customers may have multiple published business numbers that should function equally as primary contact points.
Some organizations prefer direct routing (e.g., to users, departments, or call queues) without an Auto-Receptionist layer.
This limitation affects flexibility in call flow design and can impact customer experience and adoption for…1 vote -
Allow a feature where you can turn off the automatic call recording message when transferring a call.
We have the message turned on that says "This call is being recorded" and we want to keep that on, but when we transfer the call to another user, it says it again. I would like to be able to turn the SECOND message off, so the message only plays one time during the initial call.
1 vote -
Option to Suppress 911 Notifications During Scheduled Testing
Customers performing required monthly or periodic testing of physical 911 buttons are unable to prevent emergency notifications from being sent. This creates operational noise, unnecessary alerts to internal stakeholders, and requires coordination with local PSAPs for every test.
Requested Enhancement:
Introduce an optional setting that allows administrators to temporarily suppress 911 alert notifications (email/SMS/internal alerts) during scheduled or admin-approved test windows while maintaining compliance and safety safeguards.
Justification:
Reduces unnecessary alarm and confusion during compliance testing3 votes -
Forward to AI Receptionist from any other extensions
Ability to forward to AI Receptionist from any other extensions
11 votes -
Role-Based Access Control by Site and Department
A feature is requested to enhance RingCentral's role-based access controls by allowing administrators to restrict user access to call recordings based on both site and department attributes. For example, a manager assigned to a specific site and department should only be able to access call recordings for users within that same site and department — ensuring more granular control over data visibility and security across organizational units.
8 votes -
Increase the Maximum Greeting Duration for Announcement-Only Extension to more than 15 minutes.
Increase the Maximum Greeting Duration for Announcement-Only Extension to more than 15 minutes.
Increase availability ranging to 1-3 hours.
1 vote -
external directory numbers in dial by name directory
Have dial by name directory work with External Shared Contacts directory
2 votes -
Inherit Member "Ring Group" Settings for Call Queue Routing
Currently, when a call is routed through a Call Queue, RingCentral ignores the individual "Call Handling & Forwarding" (Ring Group) settings of the queue members. For users who utilize external AI assistants or automated answering services tied to their personal extension, this creates a major gap in coverage where queue calls go unanswered by the AI.
Proposed Functionality:
Provide a toggle within Call Queue settings (e.g., "Respect Member Forwarding Rules") that allows the queue to recognize and trigger external numbers or AI assistants added to a member's personal ring group.Use Case / Benefit:
Many businesses now use third-party AI…2 votes -
Block Numbers Company-Wide
We are unable to block numbers company-wide at my company. We have tried the methods suggested by others on RingCentral forums and have not found a working method. We tried blocking numbers on a super admins extension and it does not block the number company-wide. There is no apparent way for a super admin to switch to the extension of the main line to block there either, as was suggested by others. I've seen others say they resorted to manually blocking numbers for each extension which is ridiculous. This needs to be a built in feature for admins to use…
6 votes -
caller id
I'd like a way to check the outbound caller ID set on a user's account without having to go user by user in the admin portal. If it could be included in the User export or displayed as a column in the user portal that would be ideal
1 vote -
Enable Sequence Customization Within Custom Rules
Currently, while the Work Hours Primary Sequence allows users to drag and reorder members, the same flexibility is not available within Custom Rules. Inside a custom rule, there is no option to adjust the sequence of rule members.
Issue: When configuring a custom rule, the member sequence is automatically inherited from the sequence defined under Work Hours Settings. Admins are unable to modify or override this order within the custom rule itself.
1 vote -
To show all numbers in Analytics
To show all numbers in Analytics. Analytics is only showing company numbers and does not show numbers assigned to extensions.
6 votes -
Key Layout Customization for Poly VVX 250
Currently supported: VVX 350 and 450.
Request: Key Layout Customization for Poly VVX 250
1 vote
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