933 results found
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Preserve Chat History When Re-Enabling Extensions
Currently, re-enabling a disabled extension creates a new profile, causing chats and groups from the original profile to be lost. The requested feature would allow the app to either retain the original profile or merge the old and new profiles, ensuring no messages or group data are lost.
This addresses the root problem—preventing data loss and improving user experience.
1 vote -
Validate phone list
validate phone lists - to confirm the phone numbers we have are working numbers still in service?
1 vote -
2 votes
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Option to upload the custom call recording notification when transferring a call
Please add an option so that when the call is transferred to another extension, they can upload a custom recording rather than the default announcement that the call is being recorded.
1 vote -
Request for Super Admin–Managed Microsoft 365 Contacts Synchronization
The customer would like an additional setting that allows a Super Admin to centrally sync Microsoft 365 contacts to each user’s extension, without requiring individual users to perform the sync themselves.
1 vote -
Give the super admin the option to set limitation for a user extension to access specific user extensions for analytics, call logs and SMS l
Give the super admin the option to set limitation for a user extension to access specific user extensions for analytics, call logs and SMS logs.
1 vote -
Turn-off the ability to create contacts for users
turn -off the ability to make own contacts
1 vote -
Forwarding from unanswered call to AI receptionist
A feature or option to forward unanswered extension calls to an AI receptionist. The current settings offer only the options to forward calls to voicemail, to another extension, or to an external number.
2 votes -
Feature to change Wrong Input in IVR
We have a customer who would like to have a feature that allows them to modify or edit the prompt if the caller presses the incorrect option.
2 votes -
Display Rate Center Information During Number Selection in Admin Portal
Request Type:
Enhancement / UI ImprovementSummary:
Request to add visibility of the underlying rate center location when customers select phone numbers in the Admin Portal (during area code and location selection).Current Behavior:
When customers purchase or add a phone number in the Admin Portal, they select a number based on the listed city/location and area code (e.g., Lake Oswego, OR). However, the portal does not display the technical rate center associated with the number block.As a result, customers may assume that the listed city is also the underlying rate center. In some cases, the actual rate center…
1 vote -
Disable Call recording announcement
I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
it would be nice if there is an option for us to opt out to the automatic call recording announcement64 votes -
Hold Portion of Calls Should be Included in the Recording
When users consult with other users, they place the call on hold; the duration of calls being placed on hold is not included in the recording. Please include the recording for everything that happens on hold.
2 votes -
Roles & Permissions that allow access to call recordings for a specific extension only.
Roles and permissions that allow a user to access call recordings for a specific extension only.
5 votes -
Cross-site mgmt and extensions in caller id list being independent of each other
Ring used to allow cross-site access mgmt by default and caller id was restricted to numbers in the same site. Now the caller id option is a sub-option under cross-site access mgmt. It would be beneficial to have both options independent of each other. Be able to allow cross-site mgmt but also restricting caller id in the dialer to only numbers in their own site.
2 votes -
increase maximum devices allowed to add on a paging group
Ability to add more than 25 devices on paging group
1 vote -
Expansion modules on W76P
Please advise the import of the expansion module configuration in phone settings?
and if we add a handset do we need to change expansion module (and if we have 5 where to select 5?)
1 vote -
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
1 vote -
Mandatory Set Outbound ID at User Creation
We have several accounts around the world with all accounts having Multi-Site enabled. We have no use for the default account numbers as outbound ID's yet all new accounts get that number as default. It would be great if it was mandatory to set an outbound ID for the new user account when multi-site settings are enabled. This would avoid the default use of the company number which impacts on reporting if the correct outbound ID is forgotten to be set. A drop down list of site numbers for the new user would be ideal.
1 vote -
Vanity number for AU account
We need a vanity number for au account, checking in the admin portal option for requesting for a vanity number is not available, please add option for us to request for a vanity number
1 vote -
RingCentral Notifications using internal SMTP relay
We request the ability for RingCentral accounts to route all system-generated notifications—including voicemail alerts—through an internal SMTP relay. This feature would allow organizations to manage delivery, security, and compliance internally by bypassing RingCentral’s SMTP servers. Enabling this option would provide greater administrative control and improved email handling flexibility.
2 votes
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