1188 results found
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Internal Call Recording Announcement
Implement an option when calling internally that you can disable this call is being recorded announcement.
1 vote -
teams
to have a record of the location where the chat is made by a specific extension, and to have access to the admin portal to monitor by filtering using the date and time, and the extension user.
3 votes -
Reporting for mobile app
Add a reporting feature that allows us to filter and view call and SMS activity specifically generated from the RingEX mobile app by the user.
1 vote -
Role members Site selection in role setting. ability to select sites
Role members Site selection in role setting. At this time i need to go to the user to adjust site setting for the role.
Would like to be able to edit the member site access in the Role member's screen.
Highlighted area needs to be able to select sites.
6 votes -
custom rules for numbers and SMS
Customer would like to create custom rule that does not allow his IT to add or delete numbers on the account However, they need to be able move numbers to different campaigns within SMS
Can a new rule be created for SMS numbers alone9 votes -
delete voicemail
Ability to delete a threshold that can be set to delete the oldest voicemails after X amount of time or Y amount of quantity?
1 vote -
Granular Control to Disable Remote/Dial-In Voicemail Access
Summary
Provide an administrative toggle to disable external PSTN dial-in access to voicemail boxes via the star (*) key, while maintaining internal voicemail access through the RingEX desktop app, mobile app, and web portal.Problem Statement / Business Need
Currently, any external caller who dials a user's direct line (DID) or extension can press *, enter the user's PIN, and access the voicemail system remotely.For organizations bound by strict security frameworks (e.g., HIPAA, FINRA, CJIS) or companies enforcing Single Sign-On (SSO) and Multi-Factor Authentication (MFA), PSTN phone access creates an unmonitored back-door login vector. Disabling PSTN dial-in access forces…
1 vote -
Standard desk-phone “send to next device” button for Ring in order configuration
If the call handling was set to ring in order, and the first in line is the deskphone, and the user wants to route the call to another device or number right away, it is helpful to have a “send to next device” button.
1 vote -
email verification code each time log in to rc service
Hi Team,
Aside from the 2 factor authentication, that client can require microsoft or google authenticator app. Client prefer an option on the admin portal, when enabled. Will asked him everytime he log in to his app an email verification, similar to his bank
Per subject matter expert, currently this is not an option. So i am writing this as suggestion for future consideration as additional security feature
Regards,
Ram Carillo
APAC Support1 vote -
Ability to Randomly Distribute Voicemails to User Extensions within a Group
Request: Introduce a feature that allows voicemails left for a group (e.g., call queue, ring group, or shared mailbox) to be randomly delivered to one of the member user extensions.
This feature would improve efficiency and fairness by automatically distributing group voicemails randomly across available user extensions, reducing redundancy and improving response handling.
2 votes -
Centralized Company Schedule Management
Our company’s operating schedule changes from time to time, and it would be extremely helpful to have a single, centralized section in the Admin Portal where administrators can update the company-wide business hours or schedule. Any changes made in this section should automatically apply across the entire organization, rather than requiring updates on multiple users, call queues, or locations individually.
Having a centralized schedule management feature would:
Improve administrative efficiency
Reduce configuration errors
Ensure consistent business-hour settings across all users and features
Make it easier to adapt quickly to schedule changes (holidays, temporary hours, special events, etc.)
We believe this…
7 votes -
Voicemail
When a caller is sent to voicemail, the recipient should have the ability to listen to the caller while leaving a message with the intention to pick up the call if necessary.
1 vote -
Adding phone without phone number
Ability to add phone to the extension without a phone number for internal use only.
2 votes -
Bulk Edit Capability for "Accept Queue Calls" via User Settings Templates
Feature Area: Admin Portal > Users > Templates / Call Queues
Description:
The customer is requesting the ability to bulk edit and push role updates—specifically the "Accept queue calls" toggle—to multiple users at once using User Settings Templates. Currently, there is no easy way for an admin to mass-disable or mass-enable this setting for call queue members. Additionally, they are requesting a more streamlined, accessible way for admins to toggle this setting on/off for specific users when they go on temporary leave or vacation.Use Case:
An admin needs to temporarily disable "Accept queue calls" for a large group of…1 vote -
Bulk license transfer for Cost Center
Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk
20 votes -
Disable Call Notes Announcement - User Level
Provide administrators with the ability to disable or customize the Automatic Call Notes announcement on an individual-user basis.
1 vote -
Option to Hide “Auto-Answer” Function in Roles & Permissions
Add a configurable option within Roles and Permissions that allows administrators to hide or disable the “Auto-Answer” function for selected roles.
2 votes -
Template for Phone Configuration in the Admin Porrtal
It would be ideal to have a user template for the Phone Configuration Screen Display settings that we can apply, so it can be easily deployed to more than 100 desk phones.
1 vote -
Export All Phones and Their Associated Shared Line Groups
Please consider adding an automated reporting or export feature that allows administrators to generate a single spreadsheet containing all phones on the account and the Shared Line Group associated with each phone.
Currently, there is no automated report that provides this information in one place, which requires administrators to manually gather and organize the data.
1 vote -
Separate Alert Timer Settings Per Call Queue Pickup Member
Currently, the "Call Queue Pickup" feature applies a global alert timer setting uniformly across all assigned pickup members. This severely restricts administrators' ability to design specialized supervisor workflows.
In this customer's specific scenario, frontline team members need a virtually instantaneous alert timer (0 to 5 seconds) so they can immediately see and intercept incoming queue calls via their physical line keys. However, the manager requires a separate, extended alert timer (up to 4 minutes). The manager does not intend to answer these calls dynamically; rather, they need the flashing line key to serve as a silent, hardware-level SLA breach indicator…
2 votes
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