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Phone & Messaging

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2183 results found

  1. I have several customers that need the public parking hold times to extend from 5mins to 15mins or longer

    1 vote
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  2. Set another caller ID for any number on the account

    8 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.

    9 votes
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  4. We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another number within the same tenant should never originate from the PSTN, these are station to station calls. When a caller ID is presented that is within the same tenant, can the caller ID be flagged as 'SPAM Warning', or even blocked altogether, as the call has arrived from an apparently invalid direction?This mimics SPAM Warnings done by cell…

    22 votes
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  5. Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.

    123 votes
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  6. My customer said "It is a PDF document. I open it and then print at using the ring Central printer. It opens and leaves me a place to put in a phone number on the old RC PHONE. That part is not happening anymore in the RC APP.

    1 vote
    How important is this to you?
  7. Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" it still shows 2 separate features: "Call Handling & Forwarding" and "Messages & Notifications". On the Administrator end, we would like the ability to deny access to the Call Forwarding as we did before. We do not give our users the ability to change their forwarding options, as it may cause problems. In addition, the ability to create custom rules. However,…

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. This is possible in Engage but not in standard platform per support. I have numerous issues with agents walking away from their desks leaving auto-answer on and cannot disable the option as an admin nor see who is violating my request to keep AA toggled off. Not sure if anyone else is bothered by this, but it should certainly be a feature that as an admin you can allow/disallow for individual users in RC PHONE app.

    16 votes
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  9. We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, type of call selectable menu. Then perhaps share select ability so that contact information can be exported to contact lists or quickbooks.

    3 votes
    How important is this to you?
  10. There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a change made. There should not be any notification when a role is changed. That responsibility to inform the user should solely belong to us, the Administrators and Supervisors. It's caused a bit of a panic amongst our users when emails, unbeknownst to us are sent out to them regarding changes we've made.

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters CAN NOT BE USED!

    2 votes
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  12. Some of our caller is getting an error of "sorry we're having technical difficulty"on call logs and analytics it will show call failed/missedif there is a way for us to know what exactly happen on the call, that would help us isolate the issue easier.

    7 votes
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  13. Add idea/feature for the Announcement on Start for On Demand Call Recording, can it be customized per a phone line user? Feature Idea request. Allow each phone line to have a customized Announcement on start On Demand Call Recording, instead of the same message across the entire company phone lines. But asking if Ring Central Admin Portal can allow even further customizing Announcement on Start for On Demand Call Recording for a subset of five to ten phone lines for a longer Announcement on start for On Demand Call Recording.e entire company phone lines. But asking if Ring Central Admin…

    1 vote
    How important is this to you?
  14. There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! It would be nice if you could create MOH sources (at minimum of up to 30) and then you just point to that source for the MOH you want applied. We have over 12 different divisions in our business, that is 12 different MOH productions. Please consider this so I…

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be enabled for adding to queues etc.

    1 vote
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  17. I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have to do them individually. It would be nice if we could bulk create them since the data is already required on the bulk user update form. Or, allow them to be created through the bulk user update.

    7 votes
    How important is this to you?
  18. With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.

    16 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Hi,Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users".Finiding the dependent object can be very time consuming.We need to have a feature that shows the dependencies of this object so we can tackle them directly.

    13 votes
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  20. When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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