Separate the Call Forwarding & Voicemail
Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" it still shows 2 separate features: "Call Handling & Forwarding" and "Messages & Notifications". On the Administrator end, we would like the ability to deny access to the Call Forwarding as we did before. We do not give our users the ability to change their forwarding options, as it may cause problems. In addition, the ability to create custom rules. However, we do want them to be able to access the "Messaging" feature now known as "Voicemail" so that they can use their computer microphone when recording/changing their greeting. We had to pull all of our posted documentation with the online instructions on how to change their greeting. An idea would be that you create this new feature in the 'Roles' section, and then have subcategories with a checkbox for each one, where it gives us the ability to restrict the "Call Forwarding" option for them, but allow the "Voicemail" option.
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Mark Joseph Macasieb commented
FIrmware version UI: 21.4.0, DB: 21.4.0.2Custom ROLE has the oprion to enable MESSAGES and notification and Call handling and forwardingon the new UIDWe need to enable CALL FORWARDING to have access to voicemail greeting settings.We need users to have restrictions on accessing their CALL HANDLING BEHAVIOR but still have the ability to set their custom voicemail greeting