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2183 results found

  1. Please stop forcing new taps / windows to open up when clicking links on the RC web site.From the main page, every time I click the login button a new tab / window is createdFrom the admin portal, I click the support link & a new tab is created. I then click the login button & another new tab is opened. Now I can input my login credentials, but the previous tab to the support page is totally unnecessaryDear admins. Please unmerge my idea.My merged idea "Please stop the pop-up madness" relates to the ringcentral.com and associated websites. It does…

    2 votes
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  2. When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority

    1 vote
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  3. In the download User list inside RingCentral. There should be the ability to download a user list including all settings and permissions. Including Recording Status Phone #'s everything all settings. There should also be the ability to make changes to users on the Excel file and upload them to make the change.This is something that is needed especially for audit reasons to verify extension recording settings, permissions, Title Site, User hours. Please add an option to select additional fields so all account settings can be downloaded if needed.

    15 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Customer does not want automatic call recording prompt to play when transferring or parking calls. By design, we treat each leg of the call individually which is why the recording prompt plays when calls are transferred or picked back up from a park location. Ideally, with this feature this wouldn't happen when the call was already being recorded on the first leg so that the caller does not have to hear the prompt play again whenever transferred.

    10 votes
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  5. Scenario:
    A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
    A user group manager wants to see and download the call logs for all the users he manages

    Currently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot

    Change required: please allow the selection of multiple call queues or users in the filter of the call logs.

    9 votes
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  6. Currently, users can create tasks, notes, contacts, teams and events on the RingCentral platform. The ask is to have the abilities defined according to roles instead of having them per default.

    5 votes
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  7. We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.

    2 votes
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  8. This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwarding to another device on a user extension using a template.

    3 votes
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  9. Admin should be able to set email address that service notification are sent too. Right now it defaults to user details and the preferred address for notifications may be different. Also, a different address may already be in use with different account which gets rejected.

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.

    1 vote
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  11. The max character allowed on the name field in : "Phone Numbers -->All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field.As shown in screen grab below, it had longer max allowed characters before, in this example I had 23 characters.

    3 votes
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  12. customer contacted and is asking for a feature/option to know who is the user that using e911 address listed on the account under phone system > emergency calling > company emergency response locations

    1 vote
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  13. Reset all user PIN Code all at the same time without going to each extension in the account.

    8 votes
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  14. I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.

    2 votes
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  15. The request is for an easier way to modify the CostCenter of an individual user. For example, by going to that User in Service Web and selecting the proper CostCenter as you would select a Role or as you would select a site.

    1 vote
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  16. verbatim: Ok so when our deployment team from RingCentral Professional Services were setting up our office, they created most of our site locations but they did so without there being an IVR attached. That is the correct way I want things done. I do not want to have to select an IVR when creating a new site but all knowledge base articles and guides just say choose IVR without the possibility that somebody might not want to have a phone tree to answer when the site is called.

    I should not have to create excess resources that are nothing but…

    1 vote
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  17. RingCentral per customer, Aree is suggesting that our system should send notice to the account Admin or to the Card holder for any possible charge that might be incurred for an SMS being received by and sent by any of their users before charging the actual card. In that way, they'll be able to distinguish if that particular text is something that they are expecting to receive or something they intentionally send.

    1 vote
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  18. We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift)2. Closing the RingCentral app and relaunching it or logging out and logging it3. Follow the call queue business hours settings

    8 votes
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  19. A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the information that you're looking for. It would be most helpful to have this in one report.

    1 vote
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  20. Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.

    2 votes
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