2183 results found
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Key Code to roll phones over to After-Hours
Integrate a Key Code to roll phones to the after hours extension until the next business day.
1 vote -
Time Clock
Clocking in and Out through Ring central
3 votes -
Ability to remove the deleted users from the performance report
We want to have an option in the performance report to permanently remove a deleted user/group extension from the list, currently there is no option to do it and it's a bit annoying to do an extra step just to exclude this deleted user/group from the report, or once the user/group extension is deleted the performance report will sync the changes automatically.
22 votes -
Allow me to pull a list of devices with MAC/SN to corresponding extension
This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install
10 votes -
customize corporate directory
We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example:We have managers whose assistants screen their calls. They would like to not have their own extension listed but be able to list their assistant's extension under their name in the directory. (or failing this at least the ability to be hidden in the corporate directory)We have some lines that normally would be limited extensions but that had to be given full user licenses so they could be included in call queues... these are now showing up in the…
6 votes -
Please remove disabled & deleted users from any call flows/ring groups
When an employee leaves our company, we disable and then delete their extension (per RC Admin training), effectively dropping the extension into the 'Unassigned Extensions' page/list. If the phone 'object' (GLIP, RC Phone, physical phone, etc) associated with that terminated user was added to any other extensions' call flow, the phone object is still listed in the call flows even after the associated user has been disabled & deleted. When we re-use that unassigned extension for a new employee, the associated phone object is still in all of the call flows that the terminated employee was in. RC support told…
11 votes -
Export List of Queue Members
It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually. This does not scale well. Hard to believe this doesn't exist.
3 votes -
Way to mark/list specific numbers as Masked
Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
2 votes -
Ability to change RC App time without changing the device time.
The RC App messages shows the user's device time.This does not help remote workers. There should be an option to change RC App's time (messages).Call routing follows extension time set but not the messages.
2 votes -
Allow customer to filter out Missed Call in the Call Logs or Analytics
A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
12 votes -
Display Incoming Caller ID to Busy Call Queue Member
Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.
6 votes -
Voicemail Notifications/Voicemail Greeting access
Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that associates could be forwarding voice mails that contain private or confidential information to non-company emails
3 votes -
Edit Voice Greeting for Blocked Calls
Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
5 votes -
answer call from call queue via user's presence
please add a feature where a user can answer a call of another user from call queue.
6 votes -
Activate Extension / Non User extension online without creating an account.
can we have an option to activate a non user extension (message only or play announcement) online without having to enter or create a new account specially when the email used is not listed on the account
4 votes -
Allow Visibility to see which templates are assigned to a user
As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
9 votes -
Press 0 to divert back to operator when on hold or in call park
At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
6 votes -
Use same text to speech technology for custom voicemail greetings etc.
I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful
19 votes -
2 extensions on one app, texting included
i am doing 2 jobs right now, and will for at least 2 months. each extension is for a particular job. i need to be able to see the texting on one app so i dont miss any conversations. i have 1 app on my cell phone and one on my desktop but that doesnt work while at home. i also have signed in 2 different ways on my desktop and that works, but i cannot use 2 apps on my cell phone, so again, doesnt work once i leave the office. this is a problem, and i am constantly…
2 votes -
Audit Log to show all information from API calls - e.g. number changes.
At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.
5 votes
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