115 results found
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Match Inbound Caller ID to External Mobile Numbers in User Profiles for Internal Recognition
When employees call into the company system or dial colleagues using the external mobile device listed in their official user profile (User Details > General > Mobile Phone), the system does not recognize them as an internal user. Instead, the incoming call display just shows their raw mobile phone number or generic carrier text.
Because RingCentral does not cross-reference incoming caller IDs with the external numbers saved in the Admin Portal directory, employees cannot tell which internal colleague is calling them from the field.
Suggested Solution:
Directory Cross-Referencing: Implement automatic backend matching so that any incoming call originating from a…
1 vote -
Custom filter for contacts
Custom filter for contacts where you can filter using custom 'notes' in the desktop/mobileapp
4 votes -
shared directory
The External Shared Contacts Directory integration does not show the contact's name on incoming calls.
Please enable this feature when possible.
17 votes -
Allow users to remove the guests they add or allow an Admin to adminster all users guests.
Users are allowed to add guests but not able to remove them. Users should be able to remove the guests they add or an Admin should have access to manage other user's guests.
1 vote -
Contact Saving Options in RingCentral App (Personal vs. Company Shared Directory)
Ability to choose an option when adding a contact in the RingCentral app: either save it as a personal contact, accessible only to the individual user, or save it to the External Company Shared Directory, accessible to all users.
However, adding contacts to the External Company Shared Directory can only be done through the Admin Portal by editing the existing company shared directory file.1 vote -
Sync User Profile Photos from Microsoft Active Directory to RingCentral
It would be extremely helpful to have the ability to automatically sync user profile photos from Microsoft Active Directory (or Microsoft Entra ID / Azure AD) into RingCentral user profiles.
Currently, profile photos must be uploaded manually in RingCentral, which creates extra administrative work and leads to inconsistencies across platforms. Since many organizations already maintain up-to-date profile photos in Active Directory or Microsoft 365, syncing this data would ensure consistency and save time for IT administrators.
1 vote -
Hide Guest and Teams on contacts on RC App
Hide Guest and Teams on contacts on RC App to avoid confusion to users
2 votes -
"Sort by Last Name" for Company Directory
The RingCentral Company Directory (in both the Admin Portal and Desktop App) sorts contacts based on the First Name field. Even if contacts are uploaded with separate First and Last Name columns, the system combines them into a single display format: [First Name] [Last Name], which is then used for alphabetical sorting.
Customer Request
The customer would like contacts to be sorted by Last Name or to have an option to choose the preferred sorting method (First Name or Last Name).1 vote -
Turning Missed Calls Into Contacts Automatically
We would like our missed calls to create a record in contacts automatically.
5 votes -
External Shared Directory Template
when exporting a contacts on a user extension, the template of the exported CSV file should be the same with the template for external shared directory, because it is time consuming if you need to manually type the contacts instead of using the exported CSV file directly.
3 votes -
External Shared Directory - One number different contacts
The are several different contacts existing. These contacts/individuals (rightly) share one telephone number. Meaning, they can be reached at the same number, e.g. telephone connection in a workshop hall or production facility. As such, as in the private addressbook it should be possible to upload multiple contact with different name and the same phone number.
Desired outcome for the external shared directory please refer to screenshot in the comments, example taken from private addressbook.
10 votes -
Allow Call Queues to recognize and use contacts from the External Shared Contact list.
Customer is requesting the ability to override inbound CNAM (Caller Name) and default Caller ID behavior for calls routed through a Call Queue.
Currently, Call Queues display the inbound CNAM or raw caller number, even when the number exists in the External Shared Contacts directory.
1 vote -
Customer wants to use 2 different Main Number
Customer wants to have an option to use 2 different company main number at the same time on their RingCentral account and have 2 separate auto receptionist in 1 account.
1 vote -
Assigning Users In Presence using an Excel File
Introduce a way to assign or manage users in alphabetical order by name without relying on the Presence feature directly in the admin portal. An Excel/CSV upload option that allows for assigning users in bulk.
This would help admins manage users more efficiently, especially in organizations with large teams where alphabetical order is important for internal processes or reporting.
5 votes -
Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source
The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.
Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…
7 votes -
Shared External Contacts Limits
Please increase the Setup limited of 50,000 contacts at one time for Shared External Contacts Limits and have some other options aside from automatically deleting the previous uploaded Shared External Contacts.
2 votes -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
4 votes -
Hide Contacts EMAIL ADDRESS on the App Contact list
On the Contact list under "All Contacts" RC has the user's name and below the users email address. Why? If you want the email address you can just go into the Contacts Profile. If you add the contact as a favorite the email address is replaced with the users Availability status, which is MUCH for useful in an PHONE telephone application/list. We do not email through RingCentral so I do not see why it would show a contacts email address instead of the users Presence Status.
Many ways to go about this.... have the ability to hide users email address,…
2 votes -
Mobile App: Sort contacts by surname, company and even see ALL contacts, not split by personal, etc
On iOS, only sort available is alphabetically by first name. To be able to sort by surname and/or by company means much less typing on a tiny keyboard, especially if you aren't sure of the spelling
1 vote -
RingCX dial-by-name
Allow UC Dial-By-Name directory to ring Agents within RingCX platform
2 votes
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