Notes character limits in the contacts field
The amount of characters in the contacts notes field shortened substantially and deleted large portions of client contextual notes history, we really need as many contact notes field characters as possible, how do we enable a higher amount of these simple text notes characters for this critical field? Please let us know.
Routing
shared this idea
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Cynthia
commented
Indeed, this was a surprise change that shortened the number of characters which I had been using to describe the user, and history of prior users on the extension. Perhaps an actual "notes" field would be helpful at the user level where notations could be made by administration that would not be visible to the user. I have wanted this to put in my own ticketing notes for a user as well.
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Luke
commented
THIS IS DUE TO RINGCENTRAL APP UPDATE ON FRIDAY 19 JULY 2024, FULLY RESTRICTING BY A SIGNIFCANT DEGREE THE CHARACTER LIMITS PREVIOUSLY HAD IN A INDIVIDUAL CONTACT'S PROFILE NOTES SECTION. MUCH SHORTER THEN WHEN WE BEGAN SERVICE W/ YOUR COMPANY. VERY UNHAPPY WITH THIS CHANGE.