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85 results found

  1. Add Emergency Numbers like 911 using External Shared Directory

    Add Emergency Numbers like 911 using External Shared Directory

    1 vote

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  2. Ability to have different caller id name to a different numbers on the account

    Ability to set different caller id name to a different number on the account based on the business needs.

    2 votes

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  3. Contact Center Routing Number in the RC App directory

    Have Contact Center Routing Number (numbers not assigned to a user, call queue, IVR etc) be seen as Account Contact numbers in the RC App. The only ones that you will see in your Contacts are numbers that are assigned to an extension (user, call queue, IVR etc).

    2 votes

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  4. Quick Contact Edit

    Sometimes we need to do an Edit on a contact after an incoming call, but we can't just click on the call log and do a quick edit, we have to go to the contacts list, search for the contact and then edit.

    Adding an Edit option on the call log when the contact is already added to the list of contacts will minimize data entry.

    1 vote

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  5. Access external contacts via ric phone app

    imported contacts using shared directory using admin portal
    visible on RingCentral phone installed on desktop
    Be able to use HUD using external contacts

    1 vote

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