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122 results found

  1. 2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. Customer looking for a feature for deleted fax - to show the actual date when the fax were deleted in the folder for Deleted Items

    2 votes
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  3. Extend ATA support to credit card processing devices. When asking about porting these devices over to RingCentral, I was informed they should be replaced with units that use Ethernet instead of telephone. Being able to port them as is by using an ATA adapter would have been preferred.

    4 votes
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  4. Subject: Allow ATA users to send FAX internally (Allow T38)
    Feature Request Description: ATA users cannot send fax internally due to
    JIRA : https://jira.ringcentral.com/browse/CNV-16701
    Expected Behavior: Should be able to send fax ATA to ATA internally
    Current Behavior: Cannot send fax ATA to ATA internally

    1 vote
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  5. Hi team, Is there a possibility to hide/remove the last name of the user sending a fax from RC app using print to fax feature? Some of our staff member reported that they want to maintain their privacy and do not want their last name displayed in the fax that is being sent to recipients.

    1 vote
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  6. The idea is that you could configure a fax central service that could receive faxes from a set of phone numbers, and then could route the incoming faxes to different user inboxes based on which fax number was called. The faxes would be delivered to internal email users via attachment, but using a direct connection to our email environment so that the transmission of the email attachment is secure.
    The solution would include a log for auditing of all incoming and outgoing faxes.

    1 vote
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  7. We would like the "From" part of the cover page to show the company name when the company number is used as the Outbound Fax ID.

    1 vote
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  8. 1 vote
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  9. 1 vote
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  10. Viewing all full, complete details of the fax logs not only the name only or number only but it has to show the NAME AND NUMBER, the attachment other than the time and date stamps

    2 votes
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  11. Currently, RingCentral users encounter challenges when attempting to send faxes to government agencies or other entities still reliant on fax machines operating at lower baud rates, typically at 7200/9600. Despite RingCentral's advanced capabilities, users are restricted by the platform's adherence to traditional transmission rates, hindering their ability to communicate effectively with such entities.

    This feature request proposes the modernization of fax transmission rates within RingCentral to accommodate varying baud rates, including the legacy rates used by certain government agencies. By updating the platform's capabilities to support a wider range of transmission rates, RingCentral users would enjoy improved compatibility and seamless…

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  12. Message only extension capability to have Email-to-Fax and
    Fax transmission Result notification

    Current behavior: Message only extension does not have email-to-fax since it is designed for inbound, therefore fax transmission result is not also available.

    Desired behavior:
    1. To be able allow message only extension to add email to send email-to-fax
    2. To be able to include feature of Fax transmission result notification in message only extension.

    Reason of request:
    - cx needs faxes consolidated into message only extension (instead of adding a user extension)
    - cx wanted to send fax (outbound) using message only extension
    - cx wanted to…

    2 votes
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  13. Customer wants that their fax number assigned to a call queue with multiple people in it received a fax, the email used for notification should be the same email that will reflect when they respond to the fax.

    1 vote
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  14. There should be a way for us to check the platform that the user used to send the fax message.

    1 vote
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  15. Currently, when a user extension (other than the Main Super Admin) sends a fax internally using company numbers as the Fax Caller ID, the name displayed on the received fax notification is that of the Main Super Admin. This can cause confusion, especially when the fax attachment is not included in the email, as the recipient may assume the fax was sent by the Main Super Admin. It would be greatly helpful if the notification could display the actual name of the user extension that sent the fax.

    Sample case: 26322234

    1 vote
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  16. I want to have the ability to add a note when I'm using my own template for Cover Page on Fax

    3 votes
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  17. When receiving fax via email from the main fax number, it should show the contact name listed not the default name or number only so that we can easily identify where the fax came from.

    1 vote
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  18. Customer is requesting to receive service status notification whenever there are outage on the service. Customer has a RingCentral Fax3000 account.

    2 votes
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  19. Please implement customized subject line on the cover page. That would help anyone viewing the receipt have a better idea of the subject matter of the fax.

    1 vote
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  20. Option to get a separate email notifications for 2 different fax numbers associated to a Fax only account

    4 votes
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