Product Area: Admin Portal – Fax Management / Security

Description of Request:
Currently, when inbound faxes are blocked by the Robocall or spam protection feature, there is no visibility in the Admin Portal indicating that a fax attempt was blocked. Administrators are unable to confirm whether a missing fax was rejected due to Robocall filtering or another reason.

Business Impact:
Customers report missing or expected faxes without any record in the fax logs. This leads to confusion, repeated troubleshooting, and difficulty confirming whether the fax was intentionally blocked by the system. Medical, legal, and business users are especially impacted when fax delivery confirmation is required.

Current Limitation:
Blocked fax attempts due to Robocall or spam detection do not appear in:

Admin Portal fax logs

Blocked numbers or spam activity views

Any audit or reporting section

There is no indicator showing the fax was blocked, the sending number, or the reason for blocking.

Requested Enhancement:
Add visibility for faxes blocked by Robocall in the Admin Portal, including:

Date and time of the fax attempt

Sending fax number

Receiving number or extension

Block reason (e.g., Robocall / Spam detection)

Option to allowlist or unblock the sender if needed