130 results found

1. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

   🔧 Feature Title:
   Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones

   📋 Current Behavior:
   Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.

   ⚠️ Issue Description:
   Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.

   🎯 Requested Behavior:
   Provide a way for system administrators to remotely view and manage any call forwarding configurations made directly on supported desk phones, either via the RingCentral Admin Portal or through API integration with device management.

   👥 Customer Use Case:
   An end user had unintentionally enabled call forwarding to their mobile number on their Poly Edge E320. The administrator could not detect this through the Admin Portal and had to rely on manual device inspection by the user. If administrators had visibility of this setting, it would streamline support and reduce issue resolution times.

   🔐 Security/Permissions Impact:
   Access to device-level call forwarding visibility should be restricted to Admin roles to maintain privacy and control.

   📎 Related Case:
   Case #28163802

   🕒 Priority:
   Medium – Impacts admin efficiency and user support experience.

   🔧 Feature Title:
   Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones

   📋 Current Behavior:
   Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.

   ⚠️ Issue Description:
   Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.

   🎯… more

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2. Feature Enhancement Request – Support for "Call Answered Elsewhere" on Poly Edge E100 and E550

   Product(s):

   Poly Edge E100

   Poly Edge E550

   Feature Requested:
   Support for "Call Answered Elsewhere" notification/handling

   Description:
   We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.

   Current Behavior:
   When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on another endpoint.

   Proposed Enhancement:
   When a call is answered on another endpoint registered to the same SIP account or call group, the E100/E550 phone should:

   Not log the call as missed on the desk phone

   Optionally display a brief message such as "Call answered elsewhere"

   Business Justification:

   Prevents inaccurate missed call logs

   Enhances the user experience

   Reduces unnecessary user actions, such as checking for voicemails or returning calls that were already handled

   Product(s):

   Poly Edge E100

   Poly Edge E550

   Feature Requested:
   Support for "Call Answered Elsewhere" notification/handling

   Description:
   We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.

   Current Behavior:
   When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on… more

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3. Desk Phone

   Would like to be able to use the desk phone to transfer and place calls on hold while logged into Ring Central.

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4. Able to have beep sound for unread voicemail

   Wanted to have a beep sound for any unread voiceamil on the deskphone

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5. Corporate Address book as the Default on the Desk Phone

   We currently have the BT Cloud Work Corporate Address Book (LDAP) as the Main Address book when the users press the Dir button on the Yealink phones.
   However when an update (Synchronization) is pushed out by the Cloud Servers, it reverts back to the Local Directory rather than the Corporate Address Book.
   What would be great is for the option within the Cloud to make the Corporate Address book the default on the Yealink Phones, so that we don't have to keep going back into each phone to make this change, after a global update.

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6. Support for two headsets plugged into one device

   Support for two headsets plugged into one device for training purposes

   1 vote

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7. Include Earbay Headsets to the list of recommended headsets

   Please include Earbay Headsets to the list of compabile headsets for the RingCentral application.

   2 votes

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8. RC provide a basic policy to restrict Device registration to/from customers WAN IPs.

   RC provide a basic policy to restrict Device registration to/from customers WAN IPs.

   1 vote

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9. Support to Door Access devices

   Currently, Ringcentral doesnt have any support documentation for any Door Access device. We only have support documentation for Getting the SIP settings for manual provisioning
   https://support.ringcentral.com/article-v2/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&product=RingEX&language=en_US but this doesnt include the configuring the feature to the Door Access devices

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10. Customize Screen for Yealink Phones

    Please let us be able to customize settings on our deskphones. Ideally, we could upload custom backgrounds to use for our customer-facing phones. We use Yealink T46U, T48U, T57W, and Mitel IP480s.

    3 votes

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11. Voicemail Phone Notification of desk phones should continue to be available for any unread messages even after reboot

    Voice Mail Phone Notification (WMI) of desk phones is no longer available after loss of power or reboot. The backend only sends notifications to switch WMI on or off. It cannot detect if a phone has been rebooted, which might necessitate resending the WMI notification. Suggesting for WMI to stay even after loss of power.

    2 votes

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12. Persistent Call Notifications in Sleep/Low-Power Modes

    Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode

    Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and missed business opportunities.

    Proposed Solution/Feature:
    Implement a mechanism within the RingCentral desktop application that allows it to maintain a minimal level of network connectivity and process activity, specifically for the purpose of receiving and signaling incoming call notifications, even when the host computer is in a sleep or low-power state.
    Technical Considerations (Optional, but helpful for developers):
    This could potentially be achieved through:
    "Wake-on-LAN" (WoL) Triggering (if applicable/feasible): While not directly part of the app, explore if the app could leverage or integrate with WoL capabilities to briefly wake the computer or specific network components upon an incoming call.
    Low-Power/Push Notification Service Integration: For operating systems that support it (e.g., modern Windows Standby, macOS Power Nap), integrate with native low-power push notification services. This would allow the RingCentral backend to push a notification that can trigger a minimal wake-up to play an alert without fully resuming the entire system.
    "Always-On" Mode (with User Consent): Introduce an optional setting in the app preferences, clearly labeled, that allows the user to enable a "Persistent Notification Mode." When enabled, the app would request the operating system to maintain a minimal network connection and allow the app to play a specific alert for incoming calls, even when the screen is off or the computer is in a light sleep state. This mode should be designed to be power-efficient.
    Clear User Communication: If such a feature is implemented, provide clear guidance to users on the power consumption implications and how to configure it.
    User Benefits:
    Reduced Missed Calls: Users will be more likely to receive all incoming calls, even when their computer is idle or in sleep mode.
    Improved Reliability: Enhances the reliability of the RingCentral desktop app as a primary communication tool.
    Enhanced Productivity: Prevents workflow disruptions caused by missed calls and the need to constantly monitor computer activity.
    Flexibility: Allows users greater flexibility in managing their computer's power settings without sacrificing call availability.

    This feature request addresses a common pain point for users who rely on their desktop applications for real-time communication. While it's typically a power management issue on the user's end, RingCentral could potentially offer a more integrated solution to mitigate this.
    Here's why this feature request is valuable:
    Improved User Experience: Missing calls due to a sleeping computer is highly frustrating and unprofessional. This feature would significantly enhance the reliability and usability of the desktop app.
    Competitive Advantage: If RingCentral can offer this functionality while competitors cannot (or do so less effectively), it provides a distinct advantage.
    Increased Engagement: Users will be more likely to keep the desktop app open and rely on it if they know they won't miss calls.
    Reduced Support Inquiries: A common reason for support tickets is "my RingCentral isn't ringing." This feature could reduce such inquiries.

    Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode

    Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and… more

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13. deskphone will be able to setup without digital lines.

    The client is thinking when the deskphone will be able to setup without digital lines.

    2 votes

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14. Key Template does not add Feature-DND or Feature-Logout to Line Keys

    PROBLEM / ISSUE DESCRIPTION:
    Key Template does not add Feature-DND or Feature-Logout to Line Keys

    BACKGROUND:
    The presence status is updated in service web but on actual device Avaya IX IP Phone J179 it is not showing on the line keys(DND and Logout Feature)

    1 vote

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15. Request to have an option to Disable Missed Call Pop Up on Yealink phones to be applied to all the phones on the account

    Want to have an option to disable Missed Call Pop Up window feature on the Yealink phones that will be applied to all the phones on the account

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16. Poly Edge E450 update to Firmware version 8.3

    Poly Edge E450 update to Firmware version 8.3

    2 votes

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17. BT Feature Request: BT Poly Edge E450 Firmware Update

    DND Feature for BT Poly Edge E450 is not working with Firmware version 8.2.2.1176. When update to 8.2.3.0844 DND works but it keeps reverting back to 8.2.2.1176.

    4 votes

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18. Feature Request : Oyster Terminal Machine Through ATA

    Details : Currently the Oyster Terminal Machine only works through the analog system but would not activate through the ATA device if the machine has not VoIP or Paging Feature available for it to use

    Current behavior : Unable to activate the Regular Oyster Terminal Machine through the ATA device

    Brand : BT Business

    1 vote

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19. Get the outdated versions of TLS disabled

    TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
    TLSv1 is enabled and the server supports at least one cipher.

    TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.

    •  

    7 votes

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20. presence set on deskphone

    When adding contacts on phone presence line from the physical phone, it should reflect on the admin portal for everyone to see

    1 vote

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