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238 results found

  1. YeaLink T47W - Page & Park Buttons

    It would be great if we could get the provisioned Park 1 & Park 2 buttons to work where we could actually park a call on these soft keys. It would also be helpful if we could program the page button to an extension so users didn't have to remember the extension to page. The is a safety thing in our business and seems pretty easy to do but support says it's not possible.

    3 votes
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  2. Add queues to presence keys

    We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.

    13 votes
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  3. Add Polycom E500 on the List of Supported Device

    since the E500 is the same with E550 without WIFI capability

    1 vote
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  4. Manage hard-phone speed dials through app

    I have a VVX 450 phone with VVX EM 50, which allows me to have an additional 90 speed dials.I have been told the only way to enter those 90+ speed dials is through the VVX 450 hard-phone interface. Creating each contact on the hard phone using the T9 - "First Name", "Last Name", "Contact", and "Label" (not to mention all of the other fields) is LABORIOUS. I have even tried plugging a USB keyboard into the phone, but it doesn't work to input info into the "Add Contact" fields.I can create favorites in the app, but they do not…

    8 votes
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  5. Yealink W76P Cordless Phone with 1 Handset to have call waiting features

    Yealink W76P Cordless Phone with 1 Handset to have call waiting featuresfor the benefits of the account using the device to accomodate the incoming calls

    1 vote
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  6. Support for new Poly Edge E series ip phones

    I bet ringcentral is already working on this but please add support for the new Poly Edge E series phones for assisted provisioning, eg the edge e350. Thanks!

    2 votes
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  7. DLBasic/Limited Extension/Low usage DL for Education/Hospitality

    Typical use case is in a classroom with device (handset) "Device only License"

    Why Limited Xtn doesn't work

    No Intercom, No Paging - emergency situations
    Limited Ring Duration (20 Secs)

    What it doesn't need is:

    Outbound Calling Minutes (can use pooled)
    No Messaging, No Video, No Softphone
    Does not need to be in call queue
    Does not need mobile app

    What it does need is:

    2-way Intercom and 2-way Paging. Needs to be in a paging group
    Programming of buttons. Call Reception, speed dial, 000, etc
    Could be SIP Device for Doorbell/Video Phones/etc

    Average School 300-400 devices, 50-60 Admin

    Competitive…

    2 votes
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  8. Voicemail notification on Yealink 48S phone

    Right now I only get an indication on my Yealink desktop phone that i have missed calls. I would like a separate notification on my desktop phone that would tell me if any of those missed calls left a voicemail.

    1 vote
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  9. Hot Phone / Automatically Dial When Handset is picked up

    setup phone to automatically dial a specific phone number or extension when the user picks up the handset

    6 votes
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  10. Centralized management of device upgrades/firmware

    It would be very helpful to be able to centrally manage firmware updates to devices vs having to update each one individually. Other tier-1 providers already perform firmware updates for devices without requiring it to be performed manually.

    7 votes
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  11. VVX Polycom firmware Screen Text Size

    For Polycom VVX series phones, we've had coimplaints that the text size on the screen is very small and hard to read for many of our employees. I see in the VVX manuals there is a way to increase that (I believe just a large or small setting) and that option is not available when I look at the firmware settings where it is indicated it will be on the rental/purchased phones we have. It would be nice to either default to the larger size, or provide an option for users to incresae the size (understanding there may be limitations…

    4 votes
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  12. Please add internal page to Mitel 6940 phones.

    You can program a page button but it will not work correctly.

    2 votes
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  13. Disable DND sofkey on Polycom phones

    Our MVP standard account doesn't give us the ability to disable the DND softkey on phones per user/phone. We are looking to upgrade our account (for a different reason), but do any of the plans give the ability to control access to the DND softkey via the admin web portal?

    3 votes
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  14. Admin Portal: Report on Poly VVX device DND Status

    We have an unleievably high number of support requests that come in advising users are not recieving any inbound calls on their handsets. Upon further investigation and request for photographs we learn that they have turned on DND and forgotten to turn it back off.It would be ideal if the RC Admin Portal, Devices page also reported on the DND status of a device, making it easier to detect this issue.

    1 vote
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  15. Add support for Cisco 7861 handset

    You already support all of the other phones in the range of very popular handsets. It should be very easy to add this model.

    2 votes
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  16. Allow device ordering for more than one number at a time

    Please allow admins to order more than one phone at a time for end users at a site. We should be able to add them all to one order at the same time. This would go for regular end users as well at different locations. One order at a time is inefficient

    3 votes
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  17. VVX 350 Polycom desk phone does not remember Speaker Phone volume after powering off and on again

    The VVX 350 Polycom desk phone does not remember the Speaker Phone volume after powering off and on againPlease configure the phone, so it remembers the Speakerphone volume.The Polycom phone does remember the Ring volume on the phone when unplugging from the power and plugged it back in.

    1 vote
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  18. Autoprovision support for Yealink CP935W conference phone

    Please add autoprovision support for Yealink CP935W conference phone

    1 vote
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  19. Add the capability to change caller id on the desk phone

    Most legacy system's have a button that can be programmed on a keyset to send out an alternate caller id. Ring Central does not have this. I understand you can change it in the client but not everyone uses the client. This should be available to change on the fly when using a regular keyset. Please understand that this is an important feature for lots of customers and consider adding it as a feature.

    1 vote
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  20. Forward should be one of the "default" softkeys on Polycom VVX phones

    Wish "Forward" was a default softkey on the Polycom VVX phones instead of Intercom or Page. Even if you had a "More" softkey on the idle screen, that would let you get to a Forward softkey, that would be better than no Forward option at all.

    11 votes
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