239 results found
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Add the capability to change caller id on the desk phone
Most legacy system's have a button that can be programmed on a keyset to send out an alternate caller id. Ring Central does not have this. I understand you can change it in the client but not everyone uses the client. This should be available to change on the fly when using a regular keyset. Please understand that this is an important feature for lots of customers and consider adding it as a feature.
1 vote -
Forward should be one of the "default" softkeys on Polycom VVX phones
Wish "Forward" was a default softkey on the Polycom VVX phones instead of Intercom or Page. Even if you had a "More" softkey on the idle screen, that would let you get to a Forward softkey, that would be better than no Forward option at all.
11 votes -
Video Call between Polycom CCX 700 and Polycom VVX 601
-This would allow clients to use the video call feature for the phones-This would encourage purchase of the newer Polycom models
7 votes -
Auto provisioning with more Yealink phones
Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a huge benefit for alle customer's
4 votes -
Call Fwd button on physical phone
We want to hae the option to perform call fwd directly on the physical phones. Phone models Cisco 8851 and 6821 have no options to perfrom this basic task.
10 votes -
Change the default soft keys on Polycom phone when provisioning the phone.
Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users:New call: this button is asinine, there are already 4 ways to make a new call.1) pick up the phone and dial2) dial then pickup the phone3) press the one of the hands free button and dial4) dial then press one of the hands free buttonIntercom: i have never worked in an office where a general page went over the phone system to interrupt productivity, meetings, call with important clients. this feature is just rude to…
20 votes -
Password for factory reset of Polycom VVX450
Once a physical phone, in this example, a Polycom VVX450, has been provisioned, the default password is changed. Once the password has changed by provisioning the phone, customers are required to contact support to get the new password so they can factory reset the phone. This is a burden for customers to do. Can we make the new password after provisioning available somewhere in the Admin Portal for our customers to access, instead of having to call support?
2 votes -
GUI access for phones or IP address display in admin portal
A number of features for phones are not available except from the admin GUI specific to the phone (such as the Yealink T48). On the phone page in the admin portal, can we add either a link to the individual phone GUI, or a display for the local IP address so that admins can access the portal for the phone without having to physically from phone to phone to look up the address in order to modify the phone.
15 votes -
Confusing "Reminder Ring" When Line is on Hold
The Avaya J179 desk phone gives a "Reminder ring" every 60s when a line is put on hold. This feature causes confusion when multiple calls are live on a line. There should be an option to disable the "Reminder ring".
2 votes -
Outbound Caller Number On Desk Phone (Polycom VVX 411)
Customer Chris would like RingCentral to include the feature allowing a user to choose his preferred Outbound Caller Number on their desk phone in our future system improvements.
3 votes -
VoIP Server Gateway
Why not Ring Central make a device, where all phone call will be handled by a VoIP server, directly deployed to customer site. On this way, all issue maybe handled by the support agent by connecting to the gateway server instead of asking client to restart the router and check the networks, etc.
2 votes -
Persist - Add Phone Support for Yealink
Requested BYOC Survivability in China - Solution Supports same phones as Persist. Need Yealink phones supported.
4 votes -
Flip to Shhh.... or Mimic Manufacture Device Phone Settings
Self explanatory I think... If not then...Have the ability to quite an incoming call by flipping the phone over or pressing one of the volume or power buttons. Similar to the phones setting offered by the mobile devices manufacture.
2 votes -
Persist - Add Phone Support for VVX 250
Need support for Polycom VVX250. VVX350/450 are back ordered and VVX311/411 are EOL.
4 votes -
Ability to Intercom from Mitel 6940
Please enable the ability to user Intercom feature from Mitel 6940 model phones
3 votes -
Softkeys Mitel 6900 phones
Need the ability to program softkeys outside of the GUI which resets daily
1 vote -
Option to Disable Missed Call Popup on deskphone.
Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.
11 votes -
Customize softkeys on yealink phones
As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.
24 votes -
Polycom Transfer to Directly Voicemail
You should be able to forward a call directly to Voicemail using a polycom VVX phone without having to change your forward type to blind. Is there a way to add a forward to VM button on the screen?
7 votes -
physical phone profiles
On other systems, I have had the ability to configure physical devices en masse and push configuration changes. This could be performed either via a phone template option, or options under user templates. Three specific use cases could be missed call notification light change, ring tone setting, and screen timeout setting.
3 votes
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